You can get help with Groups.io from the articles below. If you'd like more assistance or have questions, please feel free to email firstname.lastname@example.org, or join us on Beta.
The archive consists of all the messages sent to a group.
A bounce is an email that, for some reason, was not deliverable. Possible reasons include an incorrect email address and a full mailbox."
A hashtag is a word or unspaced phrase prefixed with the hash character, #. In Groups.io, you can tag a message with a hashtag by placing that hashtag in the subject of the message. For example, a message with the following subject:
My name is Mark #intro
is tagged with the hashtag #intro. Note: this only has an effect when the message is the first message of a new topic. Adding a hashtag to a reply to a message will not add the hashtag to the topic.
Integration is a nerdy word for a connection to another service. Groups.io allows you to connect your group with other services, like Facebook, Dropbox, Instagram and Github.
A moderator helps run a group. Moderators can have various permissions that let them do different actions within the group.
A group owner is the person that started a group and has complete control over the group. An owner can make other group members Owners as well, or Moderators. A moderator is like an owner, but with perhaps fewer permissions.
A topic is a group of messages with the same subject that form a conversation. Some one sends a new message, and other people reply to that message. That's a topic.
Groups.io supports subgroups. A subgroup is a group within another group. When viewing your group on the website, you can create a subgroup by clicking the 'Subgroup' tab on the left side. The email address of a subgroup is of the form email@example.com.
Subgroups have all the functionality of normal groups, with the exceptions that to be a member of a subgroup, you must be a member of the parent group, and you cannot invite people to join subgroups.
Once a person is a member of the parent group, they can subscribe directly to the subgroup if it's permitted, they can be added directly to the subgroup, or they can ask to join the subgroup if it is restricted.
An email bounce occurs when a message cannot be delivered. It could be that the email address is incorrect. Or the user's mailbox is full. Or the user's email provider is having a temporary problem handling email.
There are two general types of email bounces: hard bounces and soft bounces. Hard bounces are permanent errors; no more email should be delivered to that email address. Soft bounces are temporary problems; email isn't being received right now, but the email address is valid and it's expected that whatever the problem is will go away.
Groups.io provides fully automated bounce handling. When we receive a bounce, we try to determine whether it's a hard or a soft bounce. For many scenarios, it's clear cut whether a bounce is a hard bounce or a soft bounce. But in some cases, we can't tell. In that case, we assume it's a soft bounce.
When we receive a hard bounce for someone, we immediately change their status to Bouncing, and we stop sending email to them. If we receive soft bounces for someone for 8 days, we also change their status to Bouncing and stop sending email to them.
Once a user is Bouncing, every 3 days we attempt to send an email notification to them, explaining that we are not sending group messages to them. The email has a link they can click to unbounce their account.
If we receive no response after sending 4 of these bounce reports to them, we change their status to Bounced and cease sending email notifications.
Members that have the Bouncing status are displayed in the Members view with a 'B' next to their subscription. The 'B' is in a blue circle for "Bouncing" and red for "Bounced".
You can view the email delivery history for any of your group members, by clicking on a member in the Members view, then clicking the 'Email Delivery History' link at the top of the page. For groups that you do not moderate, you can view your own email delivery history by clicking on the Subscription link for the group. There will be a 'Email Delivery History' link at the top of the page.
Groups.io offers several options to control how much, if any, email to receive from your groups. To change your subscription, go to Your Subscriptions page and then click the link in the Delivery column for the group you're interested in changing.
The Email Delivery options control how you wish to receive group emails. All Messages will send each email individually, as soon as it's posted. Daily Digest will group the days messages into a single message. As soon as 25 messages are sent to the group, or every evening, whichever comes first, a digest message will be sent to you. You can also opt to not receive any email.
Clicking Advanced Preferences will expose additional options. These options filter the types of emails that you will receive.
Muting and Following
In addition to the above subscription options, you have the option to mute individual discussion threads and hashtags. In the footer of each email is a link to mute the thread. And from the website, you can mute hashtags.
Integrations allow you to connect your Groups.io group with an outside service. There are two types of integrations, Group Integrations and Member Integrations.
Group integrations allow outside content to be automatically sent to your Groups.io group. Group integrations are configured by the moderators and are not controlled by the group members. Group integrations can be moderated, which means that any integration messages must be approved before they are sent to the group.
One example of a group integration is the Feed integration. The feed integration allows you to post items from RSS feeds to your group. Is there a blog associated with your group? Use the Feed integration to automatically have new blog posts be sent to your group.
Groups.io supports several different group integrations and we're always looking to add more.
Member integrations allow your members to export content automatically from the group. One example of this is the Dropbox integration. With it, your members can have attachments that are sent to the group be automatically saved to their Dropbox account. There are options to specify the type(s) of attachments to save, and whether the messages should be tagged with a specific hashtag.
Member integrations are accessed in the Subscription area of the Group.
How Can I Change My Email Address
To change your email address, log into Groups.io. Then look for the dropdown in the top right corner of the page, which will be either your name or email address. Click that and then click Account.
On the edit profile page, you can change your email address. Once you do so, you will receive a new confirmation email. Once you reply to that, you will be all set.
If the email address you wish to change to is already a registered member on Groups.io, you will need to have your accounts merged. To do so, email firstname.lastname@example.org and specify the address you wish to merge from and the address you wish to merge into.
I Have Forgotten My Password/I Don't Have A Password
To log in without a password, go to the login page and click the 'Email me a link to log in' button. Once you enter your email address, you'll immediately be sent an email with a link that will automatically log you into Groups.io. You will stay logged in for up to 30 days, unless you log out. You can then set a password if you wish, or you can continue to utilize the Email me a link to log in function to log in when needed.
I Am On Gmail And I Don't Like Getting Copies Of My Messages
To turn off duplicate emails, log into your account. Then look for the dropdown in the top right corner of the page, which will be either your name or email address. Click that and then click Account. From your Account page, click the Preferences sidebar tab. Look for the 'I always want copies of my own messages' checkbox and uncheck that. Then click the Update Preferences button.
I Never Received My Confirmation Email
Please check your spam folder to see if the confirmation email ended up there. We can confirm your account for you if you wish, but if you're not receiving emails from us, it won't do much good.
How Do I Change The Cover Photo For My Group?
To change the cover photo for your group, go to the Settings page under the Admin menu dropdown. Then click the Cover Photo button at the top of the page.
Why Are Emails From Some People Changed To Be 'via Groups.io'?
The reason that some email addresses are changed to be 'via Groups.io' is because of something called DMARC. Some email services, like Yahoo and AOL, have set up their DMARC profiles so that we have to change all their users' email addresses to this form, otherwise the messages would bounce. This is not limited to Groups.io, all email groups services have to do this.
How Can I Delete My Group?
To delete your group, go into the Settings page for your group. At the bottom of the page is a Delete Group button. Click that and follow the instructions.
Once you delete your group, the group name will not be able to be reused for some time. If you're interested in renaming your group instead, you can do that through the Settings page as well.
How Can I Delete My Account?
We're sorry to see you go, but we will be happy to delete your account. Simply contact email@example.com from the email address you wish to delete, and we will delete your account. Note that we will not be able to delete your account if you are the only owner of at least one group. If that's the case, you should either transfer ownership to someone else, or delete the group before requesting that your account be deleted.
What Is Counted Towards The Storage Limits For My Group?
The following are counted towards the storage limits for your group:
- Images in databases
- Images in wiki pages
- Message attachments
Messages themselves are not counted towards the storage limits, only any attachments.
How Do I Set Up A Signature For My Account?
To set a signature for your account, go to the Subscription page for your group (it's the 'Subscription' tab in the left hand sidebar when viewing your group). On the subscription page, look for the 'Use Signature For Web Posting' checkbox and check that. Then you will be able to add a signature. Once complete, click the Save button at the bottom of the page to save your changes.
How Can I Add Moderators To My Group?
Groups.io supports groups with multiple moderators and owners, along with a full permissions system. To add someone as a moderator, they must first be a member of your group.
Navigate to the group on Groups.io and click on Admin/Members in the left sidebar. From there, click on the member you would like to make a moderator. After opening the record of the person to be made a moderator, click on the selector "Role". It offers three options: Owner, Moderator, and Member. Select moderator. Click "save" at the bottom of the screen after making your selection. Each person can have only one role; the owner has all permissions, the moderator more limited permissions.
How Can I Invite People To Join My Group?
Groups.io provides an invite system, where you can submit the email addresses of your members. We will send an email invitation to each user. To join the group, each member simply has to click on the link within the invitation, or reply to the invitation.
You can track each invitation and see whether it's been accepted or not.
If you wish to directly add your members to your group without the invitation step, we offer that feature (called direct add) with our premium groups.
How Can I Download My Member List And Message Archive?
On Groups.io, navigate to your group. To download your complete member list, click on the Members tab under the Admin tab in the sidebar. From there you will be able to download your member list.
To download your complete message archive, click on the Settings tab under the Admin tab in the sidebar. From there you will be able to download your message archives.
Questions and Bug Reports
Found a bug? We work hard to make sure there aren't any bugs, but some do slip past us. Please contact us at firstname.lastname@example.org. Any and all information you can provide to help us reproduce the bug is appreciated.
Alternatively, if you have a question about something, the best place to start is with the Group Managers Forum, which is a collection of experienced group owners. They're great people and should be able to help.
Finally, if you have a suggestion for a new feature or improvement to the service, check out the Beta group. We talk about upcoming features and what's going on on the development side of Groups.io