Problem with many back issues of Handwoven magazine
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Jocelyn Blouin
Yesterday, while trying to consult an issue from 1985, I realized that there was a problem accessing many back issues of Handwoven. Strangely, I can still read some of them, especially the newer ones, but the older they are, the less success I have reading them. I get the thumbnails at the bottom of the screen, but the pages do not appear on the main screen. I tried with different browsers, on different computer and different operating systems, on my wi-fi, on the my cellphone internet. No matter what, it's always the same issues that do not work. September/October 2022 |
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Charlene Marietti
As I understand, access to online back issues is available for an additional subscription: Do you subscribe to the the “All Access” option?
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Jocelyn Blouin
Yes, I have an all access subscription. As I said, I can read some issues here and there, but the majority of what is prior 2010 I can not.
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Sue Anne Sullivan
I just tried some back issues and cannot seem to open anything earlier than about 2010. I know I was able to access older ones before as I saved several issues to my Archives and now I can’t open those either. I will try to find a way to email Handwoven about this.
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Jocelyn Blouin
Thank you Sue Anne. Now at least I'm glad to see I'm not the only one with this problem. |
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Sue Anne Sullivan
FYI- I contacted Zinio, which is the platform for the online magazine issues that you need to deal with regarding access. In case anyone needs to access anything today here is the reply I just received which gives directions for accessing text based articles:
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Hello, Thank you for contacting us today. We sincerely apologize for the inconvenience caused. Our IT team is currently working on the reported issue and we will keep this ticket on hold to provide an update. For further updates please check our Help Center. In the meantime, you can enjoy your magazines using the Text mode. To switch between Text and PDF view
The text only feature is available on some publications/devices at the publishers request. Thank you for your understanding. If I can be of further assistance, please let me know. Best Regards,
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Suzanne Smith CPA
I contacted Handwoven magazine the other day about issues with online access through Zinio. They recommended using the Handwoven app instead. I downloaded it (I’m using an iPad), and the app works very well. I assume but cannot verify if there is an app for android.
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All issues are there from 1979 to the present. Suzanne
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Sue Anne Sullivan
I’m pretty sure Zinio is the app they say to use (see below)- what is the one you use called?
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Brian Heimes
Yes, I have the android version which usually works well, but I cannot access any issues except the most recent one today. Brian |
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Brian Heimes
Also can't get to the text only option |
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Jocelyn Blouin
Thank you. This works with text mode as suggested by Zinio, but only with problematic issues newer than January/February 2011. Past that point, the text mode is not available. Joce |
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Jocelyn Blouin
I found the application on the Apple App Store. It is simply called Handwoven. On my iPhone, this app doesn't completely fix the problem because the 2011 and older issues don't show up either.
I’m pretty sure Zinio is the app they say to use (see below)- what is the one you use called? |
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Sue Anne Sullivan
Good morning, This morning I received a reply from Zinio and am pasting it in here in case anyone wants to contact this person with a request for a specific Handwoven issue while they are working on the problem. Sue Anne Hello, Thank you for contacting us today. We sincerely apologise for the inconvenience caused. A technical issue has resulted in a subset of issues on the platform temporarily being unable to render page (PDF) view. For further updates please check our Help Center. Our IT Team are currently working to resolve this issue as a top priority, and are making the latest issues of the magazine available. In the meantime, we would like to also prioritise one or two of your favourite back issues to be fixed. Please let us know the exact name/issue of 1 or 2 issues. Thank you for your understanding. We look forward to hearing from you. Alejandra M On Mar 3, 2023, at 1:04 PM, Sue Anne Sullivan via groups.io <sueannesullivan55@...> wrote:
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osterhaug@att.net
Hi, all. I passed this along to Long Thread Media. They’ll get their tech team working on fixing this. In the meantime, they said anyone having an issue can touch with them at support@... . I hope they have a fix for us soon.
Best, -Anita |
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Sue Anne Sullivan
FYI I started writing them on March 3 and kept pinging them and they kept saying it would fixed soon. Last week I received the message below and I just checked and it appears to all be working now.
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Alejandra M (ZINIO) Mar 16, 2023, 12:30 GMT+1
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osterhaug@att.net
Long Thread confirmed that Zinio has this fixed. |
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Suzanne Smith CPA
Thank you. However, I tried to open the Jan/Feb 2009 issue, and I could not. Also, could not view Mar/Apr 2009 either.
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Thank you, Suzanne Suzanne Smith 3268 Casa Rinconada Santa Fe, NM. 87507 505-577-6392 On Mar 21, 2023, at 11:12 AM, osterhaug@... wrote:
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Jocelyn Blouin
Thanks to all of you. Everything is now working on my side (Jan/Feb and Mar/Apr 2009 too). On Tue, Mar 21, 2023 at 01:12 PM, osterhaug@... wrote: Long Thread confirmed that Zinio has this fixed. |
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Thank you for your email. Our Production team is currently working on fixing Handwoven back issues. The issues should be fixed tomorrow. If you receive any more complaints about this, we would appreciate very much if you can tell us specifically the issue name's so we can further follow up with the Production Team.
We appreciate your patience and understanding.
Alejandra M
CS Manager
https://support.zinio.com/hc