I didn't receive the March/April number, but got
great service in the end. At first I got two mails "I am
forwarding your request to the Subscriptions Department for further
assistance. They will be in contact as soon as possible.", then a
mail survey about how a rated the customer service. This made me a
bit angry, which probably showed in my next mail. After that I got a
response from a Deborah . . . with an address check and the promise
she would send not only the missing March/April issue, but just in
case, also the Mai/June issue!! I got them within a week, even
before I saw any announcements that the Mai/June issue should arrive
soon.
For me in the Netherlands delivery and costumer service improved
considerably since RR Donnelley took over and I'll send Erica the
contact info for Deborah in a private mail.
Harma
On 2017-07-11 22:25, Erica de Ruiter
ederuiter@... [WeaveTech] wrote:
What is the task off customer service e-mail? I
assumed give service and solve the problem of a not
received issue.
Erica
Verstuurd vanaf mijn iPad
A
year or so ago, I didn’t receive an issue. I
telephoned them and they sent an issue to me.
Did any of you ever
send messages to customer service about
not receiving the april/june issue and
NEVER get any reply?
I subcribe unntill cThe
sept/october number as the address sticker
sais.
Erica de Ruiter, Malden
The Netherlands
