Date   

Re: Athearn Genesis GP40-2

Craig Zeni
 

This, to be clear, is crap.  What a lousy policy.

Craig Zeni
Cary NC

On Wed, May 12, 2021 at 9:50 AM Sam Robinson <samuelrobinson388@...> wrote:
Here is their reply to my email.......I've included the attachment they sent aswell. 

If the product has aftermarket decoder installed the warranty becomes void. The Horizon Hobby/Athearn warranty is no longer valid when any modification (refer to attachment) to the product outside of factory assembly is administered. This includes the installation of a decoder whether it is in the form of a board or plug.  It is encouraged customers test out locomotive lighting outputs before installing aftermarket decoders to determine if any faults are in the product. 

Sincerely,


Horizon Hobby

On Wed, May 12, 2021, 9:41 AM Nat Hill IV <nathilliv@...> wrote:
I'm with you Paul.
That's really poor on their part.

On May 11, 2021 22:36, Sam Robinson <samuelrobinson388@...> wrote:
Good evening Paul,

The issue is with the board and not the sound decoder I got from Soundtraxx. Athearn installed the incorrect resistors leading to very dim lights all around on my brand new locomotive. I purchased a non sound/non dcc engine because that's all that was left. The engine came with a 21p adapter on the Genesis board. They are saying because I removed the dummy plug and put on my tsunami2 I voided the warranty. In my initial email to them I should have mentioned the lights were dim from the get go. For them to know of the issue where they install 20,000ohm resistors instead of the 2,000ohm resistors and not atleast send me a board or offer to fix it blows me away. Athearn definitely lost my business today.

On Tue, May 11, 2021, 10:26 PM Paul O <pomilian@...> wrote:
Sam, that just doesn’t sound correct.
How is one to know if a decoder is defective or not until it’s installed!
Unless the decoder is out of warranty because of time, it should be honored, especially if it was manufactured incorrectly.
It may be worth another phone call to explain the situation.

Paul O




Re: Athearn Genesis GP40-2

Sam Robinson
 

Here is their reply to my email.......I've included the attachment they sent aswell. 

If the product has aftermarket decoder installed the warranty becomes void. The Horizon Hobby/Athearn warranty is no longer valid when any modification (refer to attachment) to the product outside of factory assembly is administered. This includes the installation of a decoder whether it is in the form of a board or plug.  It is encouraged customers test out locomotive lighting outputs before installing aftermarket decoders to determine if any faults are in the product. 

Sincerely,


Horizon Hobby


On Wed, May 12, 2021, 9:41 AM Nat Hill IV <nathilliv@...> wrote:
I'm with you Paul.
That's really poor on their part.

On May 11, 2021 22:36, Sam Robinson <samuelrobinson388@...> wrote:
Good evening Paul,

The issue is with the board and not the sound decoder I got from Soundtraxx. Athearn installed the incorrect resistors leading to very dim lights all around on my brand new locomotive. I purchased a non sound/non dcc engine because that's all that was left. The engine came with a 21p adapter on the Genesis board. They are saying because I removed the dummy plug and put on my tsunami2 I voided the warranty. In my initial email to them I should have mentioned the lights were dim from the get go. For them to know of the issue where they install 20,000ohm resistors instead of the 2,000ohm resistors and not atleast send me a board or offer to fix it blows me away. Athearn definitely lost my business today.

On Tue, May 11, 2021, 10:26 PM Paul O <pomilian@...> wrote:
Sam, that just doesn’t sound correct.
How is one to know if a decoder is defective or not until it’s installed!
Unless the decoder is out of warranty because of time, it should be honored, especially if it was manufactured incorrectly.
It may be worth another phone call to explain the situation.

Paul O


Re: Athearn Genesis GP40-2

Nat Hill IV
 

I'm with you Paul.
That's really poor on their part.

On May 11, 2021 22:36, Sam Robinson <samuelrobinson388@...> wrote:
Good evening Paul,

The issue is with the board and not the sound decoder I got from Soundtraxx. Athearn installed the incorrect resistors leading to very dim lights all around on my brand new locomotive. I purchased a non sound/non dcc engine because that's all that was left. The engine came with a 21p adapter on the Genesis board. They are saying because I removed the dummy plug and put on my tsunami2 I voided the warranty. In my initial email to them I should have mentioned the lights were dim from the get go. For them to know of the issue where they install 20,000ohm resistors instead of the 2,000ohm resistors and not atleast send me a board or offer to fix it blows me away. Athearn definitely lost my business today.

On Tue, May 11, 2021, 10:26 PM Paul O <pomilian@...> wrote:
Sam, that just doesn’t sound correct.
How is one to know if a decoder is defective or not until it’s installed!
Unless the decoder is out of warranty because of time, it should be honored, especially if it was manufactured incorrectly.
It may be worth another phone call to explain the situation.

Paul O


Re: Athearn Genesis GP40-2

Sam Robinson
 

Good evening Paul,

The issue is with the board and not the sound decoder I got from Soundtraxx. Athearn installed the incorrect resistors leading to very dim lights all around on my brand new locomotive. I purchased a non sound/non dcc engine because that's all that was left. The engine came with a 21p adapter on the Genesis board. They are saying because I removed the dummy plug and put on my tsunami2 I voided the warranty. In my initial email to them I should have mentioned the lights were dim from the get go. For them to know of the issue where they install 20,000ohm resistors instead of the 2,000ohm resistors and not atleast send me a board or offer to fix it blows me away. Athearn definitely lost my business today.

On Tue, May 11, 2021, 10:26 PM Paul O <pomilian@...> wrote:
Sam, that just doesn’t sound correct.
How is one to know if a decoder is defective or not until it’s installed!
Unless the decoder is out of warranty because of time, it should be honored, especially if it was manufactured incorrectly.
It may be worth another phone call to explain the situation.

Paul O


Re: Athearn Genesis GP40-2

Paul O <pomilian@...>
 

Sam, that just doesn’t sound correct.
How is one to know if a decoder is defective or not until it’s installed!
Unless the decoder is out of warranty because of time, it should be honored, especially if it was manufactured incorrectly.
It may be worth another phone call to explain the situation.

Paul O
_._,_._,_


Re: Athearn Genesis GP40-2

Nat Hill IV
 

So I guess it's all your fault that they put in the wrong resistor?
Big business today continues to amaze me.
Well, the good news is I can now scratch Athearn off my list of possible new engine purchases!


On 5/11/2021 5:08 PM, Sam Robinson wrote:
They say 203. Athearn told me because I installed a tsunami2 I voided the warranty.

On Tue, May 11, 2021, 4:57 PM Craig Zeni <clzeni@...> wrote:
You have to look at the surface mount resistors; if they say 203 they're 20,000 ohms.  They should be 222 or 202.   No, I don't know how to reach Athearn for a replacement.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 16:06 Sam Robinson <samuelrobinson388@...> wrote:
Thank you for your reply Craig. If I do have one of the boards with the wrong resistors installed how do I tell?  If I do have one of the boards that's wrong would you happen to know how I go about getting a replacement?

Sam Robinson 
Lewiston, Maine


On Tue, May 11, 2021, 8:50 AM Craig Zeni <clzeni@...> wrote:
Some recent Athearn production were made with 20,000 ohm resistors on their lighting board instead of 2,000 ohm.  Makes for very dim lights. Athearn is replacing the boards, or buy a Decoder Buddy board yourself.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 08:45 <samuelrobinson388@...> wrote:
Good morning, I recently purchased a Athearn Genesis GP40-2 non dcc/sound. It is the newest version and came with a 21p connector. I picked up a Soundtraxx Tsunami2 sound decoder and installed it along with a speaker. It still has the board it came with. The only thing I changed was where the black wires running from the front and rear ditch lights went to functions on the board. The issue I'm having is the front and rear headlights aswell as front and rear ditch lights are very very dim. This model came equipped with LED's and there are no resistors on the lights. I've tried programming the decoder for "LED compensation" and that didnt work. Anyone have any ideas what would cause them to be so dim and how I can fix it?
--
May the Good Lord take a likin' to ya' - Lester "Roadhog" Moran


Re: Athearn Genesis GP40-2

Sam Robinson
 

They say 203. Athearn told me because I installed a tsunami2 I voided the warranty.


On Tue, May 11, 2021, 4:57 PM Craig Zeni <clzeni@...> wrote:
You have to look at the surface mount resistors; if they say 203 they're 20,000 ohms.  They should be 222 or 202.   No, I don't know how to reach Athearn for a replacement.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 16:06 Sam Robinson <samuelrobinson388@...> wrote:
Thank you for your reply Craig. If I do have one of the boards with the wrong resistors installed how do I tell?  If I do have one of the boards that's wrong would you happen to know how I go about getting a replacement?

Sam Robinson 
Lewiston, Maine


On Tue, May 11, 2021, 8:50 AM Craig Zeni <clzeni@...> wrote:
Some recent Athearn production were made with 20,000 ohm resistors on their lighting board instead of 2,000 ohm.  Makes for very dim lights. Athearn is replacing the boards, or buy a Decoder Buddy board yourself.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 08:45 <samuelrobinson388@...> wrote:
Good morning, I recently purchased a Athearn Genesis GP40-2 non dcc/sound. It is the newest version and came with a 21p connector. I picked up a Soundtraxx Tsunami2 sound decoder and installed it along with a speaker. It still has the board it came with. The only thing I changed was where the black wires running from the front and rear ditch lights went to functions on the board. The issue I'm having is the front and rear headlights aswell as front and rear ditch lights are very very dim. This model came equipped with LED's and there are no resistors on the lights. I've tried programming the decoder for "LED compensation" and that didnt work. Anyone have any ideas what would cause them to be so dim and how I can fix it?


Re: Athearn Genesis GP40-2

Craig Zeni
 

You have to look at the surface mount resistors; if they say 203 they're 20,000 ohms.  They should be 222 or 202.   No, I don't know how to reach Athearn for a replacement.

Craig Zeni
Cary, NC
Despatched from my infernal Android


On Tue, May 11, 2021, 16:06 Sam Robinson <samuelrobinson388@...> wrote:
Thank you for your reply Craig. If I do have one of the boards with the wrong resistors installed how do I tell?  If I do have one of the boards that's wrong would you happen to know how I go about getting a replacement?

Sam Robinson 
Lewiston, Maine


On Tue, May 11, 2021, 8:50 AM Craig Zeni <clzeni@...> wrote:
Some recent Athearn production were made with 20,000 ohm resistors on their lighting board instead of 2,000 ohm.  Makes for very dim lights. Athearn is replacing the boards, or buy a Decoder Buddy board yourself.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 08:45 <samuelrobinson388@...> wrote:
Good morning, I recently purchased a Athearn Genesis GP40-2 non dcc/sound. It is the newest version and came with a 21p connector. I picked up a Soundtraxx Tsunami2 sound decoder and installed it along with a speaker. It still has the board it came with. The only thing I changed was where the black wires running from the front and rear ditch lights went to functions on the board. The issue I'm having is the front and rear headlights aswell as front and rear ditch lights are very very dim. This model came equipped with LED's and there are no resistors on the lights. I've tried programming the decoder for "LED compensation" and that didnt work. Anyone have any ideas what would cause them to be so dim and how I can fix it?


Re: Athearn Genesis GP40-2

Sam Robinson
 

Thank you for your reply Craig. If I do have one of the boards with the wrong resistors installed how do I tell?  If I do have one of the boards that's wrong would you happen to know how I go about getting a replacement?

Sam Robinson 
Lewiston, Maine


On Tue, May 11, 2021, 8:50 AM Craig Zeni <clzeni@...> wrote:
Some recent Athearn production were made with 20,000 ohm resistors on their lighting board instead of 2,000 ohm.  Makes for very dim lights. Athearn is replacing the boards, or buy a Decoder Buddy board yourself.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 08:45 <samuelrobinson388@...> wrote:
Good morning, I recently purchased a Athearn Genesis GP40-2 non dcc/sound. It is the newest version and came with a 21p connector. I picked up a Soundtraxx Tsunami2 sound decoder and installed it along with a speaker. It still has the board it came with. The only thing I changed was where the black wires running from the front and rear ditch lights went to functions on the board. The issue I'm having is the front and rear headlights aswell as front and rear ditch lights are very very dim. This model came equipped with LED's and there are no resistors on the lights. I've tried programming the decoder for "LED compensation" and that didnt work. Anyone have any ideas what would cause them to be so dim and how I can fix it?


Re: Athearn Genesis GP40-2

Craig Zeni
 

Some recent Athearn production were made with 20,000 ohm resistors on their lighting board instead of 2,000 ohm.  Makes for very dim lights. Athearn is replacing the boards, or buy a Decoder Buddy board yourself.

Craig Zeni
Cary, NC
Despatched from my infernal Android

On Tue, May 11, 2021, 08:45 <samuelrobinson388@...> wrote:
Good morning, I recently purchased a Athearn Genesis GP40-2 non dcc/sound. It is the newest version and came with a 21p connector. I picked up a Soundtraxx Tsunami2 sound decoder and installed it along with a speaker. It still has the board it came with. The only thing I changed was where the black wires running from the front and rear ditch lights went to functions on the board. The issue I'm having is the front and rear headlights aswell as front and rear ditch lights are very very dim. This model came equipped with LED's and there are no resistors on the lights. I've tried programming the decoder for "LED compensation" and that didnt work. Anyone have any ideas what would cause them to be so dim and how I can fix it?


Re: File /DA&amp;W Golden Yard.pdf uploaded #file-notice

Don Weigt
 

DonV and group,

No, there's not another question here.

Running trains with DC, I left the two reversing blocks Block0 and Block1 (with both ends connected to the east end of other blocks) polarity and direction fixed, and reversed main line polarity (eastbound/westbound) while the trains were completely in the reversing blocks.

There being no need to switch mainline "polarity" with DCC, I kept the mainline polarity fixed and reversed the polarity of the two "reversing blocks" instead. That's what I intend autoreversing to do.

The purpose of this conversation was to illustrate that there are some trackplans where the position of the points on one turnout isn't a good indicator of or control for the correct polarity of the reversing block(s). On my track plan, turnout T6 is normally used to route trains through the reversing blocks. But, if Block4 is occupied, turnout T7 or T3 could do that. So, there's no single turnout that can always be used.

Don Weigt
Connecticut

--
Don Weigt
Connecticut


Re: AR Vs Tortoise to power frog

Don Weigt
 

Thank you all for the help with posting to the group! I apologize for the flood of messages I generated.

Don Weigt
Connecticut


--
Don Weigt
Connecticut


Re: AR Vs Tortoise to power frog

Jim Betz
 

Don Weigt,
  One of the easiest ways to get something like a track plan to a group like
this is to take a picture of it with your phone, email it to your self, then
save it to your computer, and finally post it to the group.  Seems like a
lot of steps but all of them are easy and something we all know how to
do already - and don't require any special software.
                                                                                                        - Jim


Re: File /DA&amp;W Golden Yard.pdf uploaded #file-notice

Don Vollrath
 

Don W... as I said earlier... provide an AR controllers for tracks 0 and 1. Wire everything else to constant polarity to match the mainline. Note that the TT polarity must change when leaning E-bound vs W-bound to match the mainline. Everything else is just fwd/rev from your throttle.

Is there another question here?


DonV


Re: Need advice on wiring a cross-over and wye junction

David Penty
 

Thanks to everyone who responded to my questions.   I also received a fully-marked up diagram to identify how to wire my entire layout from Peco support.   Just tremendous support from them but significantly different from what I had.  So it just goes to show, best to ask first or you end up re-doing stuff.


Re: AR Vs Tortoise to power frog

Paul O <pomilian@...>
 

Don, go to the folder you created click on it to open it, then click on the blue box that says ‘Add photos’. Then  click on the box that says browse, then upload the photo or file that you wish.

Paul O._,_._,_


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File /DA&amp;W Golden Yard.pdf uploaded #file-notice

w4dccqa@groups.io Notification <noreply@...>
 

The following files have been uploaded to the Files area of the w4dccqa@groups.io group.

By: Don Weigt <dweigt47@...>

Description:
Diagram showing the routing options through my yard for through trains. T6 is used most for routing eastbound trains to staging and reversing, but T7 or T3 could be used if Block 4 is occupied. There is no one turnout that could properly control "polarity" of the reversing tracks which are only blocks 0 and 1. Blocks 0 and 1 each are about 27 feet long. Also there is approximately 15 feet of track between T6 and T1, and 20 feet between T6 and T0, so trains may be crossing T6 while others cross into or out of Blocks 0 and 1.


Re: AR Vs Tortoise to power frog

Don Weigt
 

I created a folder for my drawing's PDF file, but couldn't find how to post it there, so it's uploaded into the general files area, I think, and the file folder and picture folders I created are empty. I have some learnin' to do!
--
Don Weigt
Connecticut


Added Folder /Don Weigt&#39;s DA&amp;W #file-notice

w4dccqa@groups.io Notification <noreply@...>
 

Don Weigt <dweigt47@...> added folder /Don Weigt's DA&W


Added album Don Weigt&#39;s DA&amp;W #photo-notice

w4dccqa@groups.io Notification <noreply@...>
 

Don Weigt <dweigt47@...> added the album Don Weigt's DA&W : HO DCC powered railroad

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