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If you cannot find any issues with what others have suggested, then desensitized the BD20 as per the Manual at:
Layout Video https://youtu.be/biFOG0e6IHo
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Richard_vanRaay via Groups.Io
Thanks Ron. I have checked that following your suggestion. That is not the cause.