Hi Jim, I have Thread Book which I am very happy with! I was emailing a friend about it and she only wants to use it on her new desk top computer. Is the program compatible with that? She is elderly a

I am pondering not keeping my 500e. I rarely use the largest hoops and think my S9 hoops will work as a good alternative to my 15000 for less cumbersome in-the-hoop trimming options. In the past I hav

Sooo I just started experimenting and bought my first pattern to download on to a memory stick, go that figured out and the Janome 550e gives me the message that I cannot use the USB drive, do you nee

Greetings and wishing everyone a better 2021 I am having a problem with thread breaks on a particular project--also getting some of those "loopies". I will provide as much info as I can so that someon

I have my Horizon Memory Craft 15000 serviced annually. This year I was asked if I wanted the embroidery unit serviced also. Just wondering whether that is a good idea and if others have them serviced

I for one, can’t wait for 2020 to be “done” and “gone”. But, Jim, you stated it best, we all need to “BE KIND”!!!!!!!!!!!!!! Let’s make this world a better place, starting with the USA. From: onlinese

My 3 blocks on my office/sewing room desk: - Live Simple - Give More - Expect Less We are all tourists, God is our travel agent who has already identified our routes, bookings, and destinations…..trus

Anybody have a freestanding bobbin winder? If so, what brand, worth the cost, & your opinion of the winder. thanks, mahjongg

Does anyone have the Dime Monster Snap Hoop for the 550e? If so, do you like it, worth the investment, or anything else you have to say about this hoop would be appreciated. thanks & Happy New Year ma

Need to reinstall to version 3. I have installed cd 1.3. Janome is not responding. Thanks in advance

I was doing some free standing lace on my 15000 when my machine jammed up. The thread had to be cut in order to get the hoop off the machine. Thread was all wrapped around under the bobbin cover, and

Acutools S is a software program that goes onto your computer and allows you to edit all the designs within your sewing machine but on a larger screen. You can also send the files you edit and save wi

I cannot find an answer for what, exactly, Accutools S9 is. What is it for? What if I don’t install it? What if I do?

Wishing all a warm and safe holiday! Kathy S. Camas WA

Hi every one I have a Janome 15000mc and have previously had a bearing changed because there was a veil on the arm. It was a fault on the arm when I bought it and the dealer repaired on warranty, but

Had computer on for some issues. My files are all on, but my program are gone. I have my machine v 3 (quiltmaker). No link on computer. Do I need to install the original horizon likely disk ? Contact

Good day, Janome Friends.... I was sewing on my S7 this afternoon and all was going well, then I got some kind of a thread tangle, so I stopped and removed my fabric from under the needle. Then I hear

I have not used my 15000 for a few months. Recently I had my dealer put the upgrade on it. After I got it back I tried to put the hp needle plate on to try things out. The machine did not recognize th

I have 15000 V.3 when I bought it 2 years ago. When I recently updated my PC to Win10 from Win8, HLS was uninstalled and had to be reinstalled. The original CD (V1) was used so PC has only V1 installe

I had been running Digitizer MBX5 on my Mac with Parallels running Windows. This has worked well for years but recently my hard drive crashed and I can't get the software reinstalled. I'm thinking abo