Deborah, I’ll try to explain it better. STX files are created in Stitch Composer and used on the sewing side of the machine. What we’re doing is converting stx decorative stitch files into a jef embro

I need a simple step by step to take a design into accutools to a usb and into the s9 machine and open it there to embroider. I had a 10001 and still cant get used to doing this and not getting much d

Hello, I am trying to understand if I have a problem with Acustitch tool in Horizon Link. I have the 15000 ver.3.00 and Horizon Link Suite version 1.30. I see I have the Acustitch tool (convert stx fi

Amy Johnson, of Amy's Free Motion Quilting Adventure, posted a video from Janome Institute on a new quilting machine https://www.youtube.com/watch?v=12OWfJ611vs

They did not take away the 5X7 (really it is 5.5 X 7.9 in). They have not included the RE28b which was the largest hoop on the 500E. This hoop has been replaced with the new RE36b hoop. Anything you c

I have v3 15000 memorycraft purchased last year. The janome screen saver app used to work great and enjoyed seeing photos of my grans on the machine. Since the first of the year every time I try to se

On July 19th I posted this about our needle assemble / presser foot problem. When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the m

One thing I am going to be curious about is to see the 550e manual and whether the maintenance on it will be as laborious as that of the 500e or if that is something that Janome has improved. I do fin

I am trying to transfer files from the stitch composer program to a USB stick to take to the machine but i do not seem to do it correctly despite following instructions (or I think I am following inst

In the process of changing to a stretch needle (Floriani Chrome) my threader hit the shaft and broke the needle. I was able to remove the broken tip and the threader continues to operate, but does not

Has anyone had the problem with a hum in one of the lights on the Janome 15,000? Does anyone know if there is a way to make it stop?

I have been researching and experimenting since I asked about Spanish hemstitch/fagotting. This is what I came up with. I hope the attached pictures will show. I used both a 1/8" and 1/4" "stick". The

Several weeks ago a few were asking about the Spanish Hemstitching foot, etc. well, I found a tool for that made by Viking. It is a heavy duty bar about 8" long as if folded in half. It's called a Hem

Anyone know what the Janome announcement will be about next week? Just curious if it's machine- or software-related. Jan in MD

I thought my upgrade installation was going fine until I came to registering the software. All installed, USB removed and computer restarted. I open the program and get the screen to put in my Product

I used my 5.5 yesterday and all was as usual, today I’ve opened the software and where normally all my stitch files in the manage designs menu showed the design and below a square with a D in it, toda

Hi Vicki, Thanks for your reply. Can you tell me what Janome paid to send it back to you in Houston? How many days did they keep it before sending ? Did you pay them or how was this handled. Did you s

Since I bought the Skyline 7, I've nearly always used the Accufeed Flex foot with no trouble. But I started doing some piecing yesterday with the zig zag plate and A foot, then tried straight needle p

As you might remember I had trouble installing MBX 5.5 and had Janome tech services install it for me. I was told would have to install CorelDraw by myself. I have been trying to install it and it wan

Lately, at the end of a seam, whether I use the auto-lock button (above the reverse button) or the thread cutter button, my 15000 cuts the thread so short that it pops out of the needle. So when I sta