I bought a CD of designs which has jef and jef+ what is the difference and which should I use on the 12000?? thanks Liz

Hi Jim, I looked through the archives and didn't see this answered anywhere. I am giving my sister my 11000 and I need to know if the Customizer software will work under Windows 7. Thanks --Vickie

I live in a town where the Janome dealer can be very difficult to deal with (aka Abusive). We visit some friends (maybe 3x per year) who live 400 miles away and they have an Authorized Janome dealer (

Hello, I have a problem, I'm doing decoratieve stitches (satin nr.3 and quiltstitch 31) but every now and then the needle skips a stitch on the right side of the stitch (when the needle swings right)

Cheryl, Does this use pre-folded binding? Do you cut your own,what width? Is it a single fold or a double fold like quilt binding? What size binding does it make? I have the 11000 machine and am think

Today my dealer called to say they got in several of the new feet. I was so excited. I ordered 4 of them. He is 5 1/2 hours away so he is going to send them to me. I have been on JanomeLife and they s

Hi Jim and Ladies I hope you don't think I am being cheeky but the Janome350E embroidery machine is on it's way to me, I feel quite excited as I have never owned one before and I wondered if you know

I know this is a 12000 group, but I was wondering if anyone ever had a problem with the 11000 giving a message on the screen that says lift up pressure foot and needle bar then restart your machine? M

Hi Donna, THANK YOU so much!! that will be marvellous, I definately will be needing some help, guidance, tips, you name it! and it will reassuring to be able to ask questions and learn more about the

Jim or you going to have a separate app for feet for the 12000 or is it going to be the same app already at the app store. Seeing as I have the iPhone are the short videos flash or another format whic

Has anyone received their gift of the month from Janome? My dealer has received something but isn't sure it's the "gift of the month". If you have received it would you please tell me what it is so I

Jim - do you know where I can get a Icon Reference Chart for my 11000. I traded mine in on a 12000 and the one thing I am missing is that Icon Reference Chart. Thank you

Would any of the feet that shipped with the 12000 work as a walking or teflon foot? I'm sewing a smocked rayon jersey knit and don't want to mess this up!

We were working on a thread guide. My husband put a screw eye in a 1/4" dowel and we put it in the extra spool hole. It was too small to hold the screw, but worked fine for a thread holder. Then I fou

Is it possible to combine several rows of different decorative stitches in the Horizon software and then send them to the machine to sew in the embroidery hoop?? or do I have to have the other more ex

I’ve been wading thru the stitch creator of the Horizon Link software. Is there any way one can copy an existing stitch and make changes to it? Vikki Houston, TX

I recently purchased the program, primarily for customizing purposes, but would also like to learn the basic digitizing in the program. My dealer is not forthcoming in lessons (with machine or program

I went to my dealer's on Sat. for a 3 hr. group lesson of 12000 purchasers. There were 6 of us. Can you imagine how much money was sitting there? My husband and I joked it was 2 really nice cars. This

Hi, I am a newbie to the group from the UK and to the 12000,I have a Pfaff CV and have been a Pfaff embroiderer for years,however rather than upgrade my CV I opted for the 12000 as I had a Horizon whi

In the manual, it lists the inventory of items that come with the machine. I'm curious to know if anyone received the bobbin thread listed? Is it OK to embroider with the clear extension table in plac