The needle up/down and auto threader buttons are both lighted light green When press both beep, and nothing else happens. The display does not change and no motor runs, only the beep. What am I doing

This group is hosted by Diane and Jim Stutsman. We were Janome dealers for 25 years, until our retirement in early 2011. We are continuing to develop informational products for Janome machines, and th

It appears that the File Manager is used to move designs back and forth between your computer and the machine. The structure of the 12000 is different from previous models, in that you can work on you

It turns out that my needle threader works just fine. Operator error. I was holding the thread while using the needle threader in my S9. My husband suggested that I search online for the problem and o

I have downloaded files for my Janome Horizon 15000 to my computer (windows 10). I now want to take those files to my zip drive and then to my machine. I have been searching for information on How To

All -- I have to embark on one of my most dreaded occasions: taking my 15000 in for its overdue service. It took 30 minutes to find the ginormous Tuto case and another hour to get everything into the

I have a Skyline S9 and find that the 1/4" foot that came with it is not 1/4" from the center (default) needle position and the guide on the foot, page 90 of the manual. It is a generous 3/8". To get

I am doing some sample stitch-outs for some vintage-look handkerchief designs. I have been changing thread colors and stitching merrily along....but all of a sudden, the needle threader balks. The lit

Some time ago someone posted the equivalent numbers and a chart for the Janome red tip and purple tip needles made by Organ. I thought I had saved the information but now can't find it. Could someone

I just got the Ver 5.5 MBX upgrade. I will be purchasing an iMac very soon. I am assuming I should install the upgrade on my old computer first and then use the Activation Transfer Program. However I

Has anyone logged onto and applied for the free (until the end of May) Artistic Digitizer??? I have been watching a lot of videos on how to use it. I also signed into the Facebook page. I got the pass

I just cannot get this to work. It is turned on and I am trying to save my adjustments for #18 the Wobble stitch for knits. I I put in my changes and hit the favorite key. Another window opens and it

After sewing without problems for several years, I am now having a terrible time with my MC12,000 giving me the message “broken thread”, after just a few stitches. Initially, the thread was broken & I

Hi Jim, I am sewing out a 1/4" seam and I want to be able to recall this stitch next time I use the machine, I read in the manual I can do it through the 'ordinary sewing mode' I can't seem to find ho

I must confess that I haven’t used my machine in a few years and I’m having to relearn everything. But I have referred to my manual so many times trying to figure this one out. I am sewing zigzag stit

Good morning. I don’t post much but I do love to read all the posts. Anyway I’ve never had a problem with my 6600 until the other day. All of a sudden she’s making this thudding sound when the needle

I need suggestions for a new laptop to use with Horizon Link and the Artistic Edge. Any thoughts woukd be appreciated. Thank you!

So MANY people complain about the blob of thread on the bobbin side of the fabric! This is the trick that will help immensely. Pull up the bobbin thread (use the Needle up down function) Make sure bot

Speaking of iPads and iPhones... Last month we were 'forced into' making a move from Blackberry phones to 'some other hardware platform' phones, and I now have the iPhone 11 Pro Max. I won't bore you

It's been quiet for a day or two, so I'm just checking to see how everyone is doing. This is probably the most challenging time any of us have had or will ever experience. A lot of us had parents who