I tried putting the Janome CD drive intothe USB slot on the 12000 and it didn't see it. Not that it matters because the computer connection with the Horizon link is so great but I just wondered if thi

Thanks for the link Jim. My machine had 1.0. -- Vicki Jo

Jim, Why would we have to pay for upgrades to our machines after paying all this money? I've never had to do that with my previous brand! -- Vicki Jo

Hi, I am picking up my machine and software tomorrow. My husband picked up a surge protector for me. The size is 2500, is this okay? Thanks, Elaine

I was wondering what size of pre=wound bobbins, to get, for my 12,000? Suggestions on where to get them? Maureen

I just got my 12000 and have not opened yet. I plan to do so this weekend and watch the instructional CD first. However I was told that the feet for the Janome 11000 fill not fit the Janome 12000. Is

Jim, I just bought a design that incorporates yarn couching (a Husquvarna design.) I know they have a couching foot, or system. Does the 12000 have that? I'm at work now and can't look at my machine,

I put feed dogs down (I think). Got to the page where I select Center 2 or Left 2, put in the knee bar, I have QV foot attached to the ankle that was attached to "A" foot as I see no other ankles that

Jim, I have the 12000, but only Digitizer Pro Software. No MBX yet. I bought a Husqvarna design that is huge--two parts, each part 345 mm height by 339 mm width. I thought it would fit in the SQ23 or

I just uploaded pictures of my sewing room and my new 12000

I just wanted to post the first pics of the first set of quilt blocks done on my new MC12000. I embroidered all day and all night for a few days just so I could finish these up. I had surgery last wee

Jim, Sorry to bother you again. I upgraded my machine today and now with the built in designs the Horizon Crown keeps flashing across the design. Any ideas, it did not do that before. Thanks, Elaine

Hi I am in the process of buying the 11000. Is there a group for the machine or do I stay in this group? I went to look at the 12000 today, it's wonderful, but waqy out of my price range, swo I will h

Where can I get the Footbook app and is there one for non-ipads? I have a Samsung tablet.

Jim --Do you still put out the newsletter? Where do I sign up? -- Vicki Jo

Jim, can the 11000 clothsetter be used on the 12000? Thanks --Vickie Fort Davis, TX

Jim, As some designs are very nice but have a large stitch count, can you tell me what the limit is for the 12000. I did hear the educator mention this at the launch but forgot to write down what she

The 5x7 (RE hoop) is a very necessary hoop, since you don’t want to use extra stabilizer you don’t need with having to use the 9x9 hoop instead. This time it’s with an even bigger area you would be wa

I am selling my 11000S and want to know what hoops and feet that I purchased separately should I keep for the 12000? I will keep the CD player but in hopes that I will be able to use it in the future

Good morning. I own the 11000 SE...got it brand new about a year ago and have only used it a handful of times...family life got in the way of my sew time. The end of the summer this year, I bought the