Topics

trying to install MBX 5.5 from MBX 5

Charles Maier
 

I am having problems installing MBX 5.5 from MBX 5.  I have uninstalled and deleted all corelDraw from my computer but I still get the following message.
"An incompatible version of CorelDRAW (X4/X5) exists on this system. CorelDRAW Graphics Suite SE cannot be installed without first removing the incompatible version(s).
If you would like to integrate with CorelDRAW(R), please exit now and remove any older versions of corelDraw(R)."

I have searched my computer for any Corel files and apps and cannot find any.
Is there a hidden spot in the computer where it is?  I started with MBX 4 then upgraded to 5 and now I am having problems installing MBX 5.5.
Is there a quick way to contact the Janome MBX support person?
Any help or ideas are appreciated.
Thank you, 
Karen M 

Jim Stutsman
 

We opted for Hatch rather than 5.5, but this document in the files section may prove helpful: https://groups.io/g/onlinesewing-janome/files/MBX%20Uninstall%20fix.pdf

Charles Maier
 

Jim, 
Do you think if I move MBX 5 to another computer, then erase the MBX from this computer then move it back, it might work.
Do you think I need MBX5 to upgrade to MBX 5.5, if I erase MBX 5?  
Or do I have to reinstall MBX 5 to upgrade to 5.5?

Thank you Karen


On Sunday, July 21, 2019, 9:48:47 PM CDT, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:


We opted for Hatch rather than 5.5, but this document in the files section may prove helpful: https://groups.io/g/onlinesewing-janome/files/MBX%20Uninstall%20fix.pdf

Jim Stutsman
 

You have two installations of MBX 5, one of which has already been used. If you install it on another computer then you use the second one and cannot install it on the original computer. You probably bought 5.5 as an upgrade, which means it will look for 5 on installation. If 5 has been uninstalled you won't be able to upgrade it. At this point I think you're going to need help from Janome, which may ultimately lead to remote connection to your computer. Contact Janome tech support through the Janome website to start the ball rolling.

Vikki Youngmeyer
 

I had problems with Corel Paint Shop Pro and finally had to call their support hotline. In my case the “uninstall” program didn’t complete its tasks in the registry editor when uninstalling the original program, (which was the first step in the instructions for installing the later version). I’ve been away from programming too long to mess with regedit program and removing things. 

 

Before you try to install anything else which piggy backs off any Corel program, get their tech support to work their magic. They had to log in remotely to my computer and it took them about an hour to clean everything up. That included installing the later version and running some tests.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Charles Maier
Sent: Sunday, July 21, 2019 9:33 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] trying to install MBX 5.5 from MBX 5

 

I am having problems installing MBX 5.5 from MBX 5.  I have uninstalled and deleted all corelDraw from my computer but I still get the following message.
"An incompatible version of CorelDRAW (X4/X5) exists on this system. CorelDRAW Graphics Suite SE cannot be installed without first removing the incompatible version(s).
If you would like to integrate with CorelDRAW(R), please exit now and remove any older versions of corelDraw(R)."

I have searched my computer for any Corel files and apps and cannot find any.
Is there a hidden spot in the computer where it is?  I started with MBX 4 then upgraded to 5 and now I am having problems installing MBX 5.5.
Is there a quick way to contact the Janome MBX support person?
Any help or ideas are appreciated.
Thank you, 
Karen M 

Charles Maier
 

 
 
Vicki
I was just relooking at all the information that everyone sent on the mbx 5.5 install corel problem.
I then noticed you were in the Houston area also and then wondered if it was a crazy batch that Houston had or is it our internet system.
I did end up going into the registry to delete the corel.
I was very pleased with the Janome Tech support though.
Thank you for your support
Karen 
 
 
 

Randi Kemper
 


-- I have the same problem. Somehow MBX  files on my computer disappeared and I tried to install the upgrade and of course it would not take it.. I have moved since I first installed it and can not find my original disc. Over the last 20 years or so I have paid so much money for these programs, and I just can not justify another $1000 or more for a new program. I am so disappointed in Janome for not helping those of us for our loyalty by helping with situations like this. MY dongle will still light up but I now have no way to digitize. I will keep searching for my disc but the past few years have been upgrades. I registered my program with Janome and it seems they should have a record of that. Why else would we register machines and products except to prove that we purchased. I just spent another $15,000 on a new quilting machine and frame so I can not buy another digitizing program and that upsets me very much as I have a little website with my designs and now can't even continue with that. 
Randi Kemper
Magical Machine Embroidery

Kaye Lessard
 

If you can find your serial number for mbx 5.0
You can use any 5.0 cd just inputting your number but you do have to be online!!to install!
Make sure your security is turned off or make sure a security program had not quarantined mbx 5.0!’
Avast actually did that to my mbx program!!
Had to uninstall avast to be able to get to my program!!
Terri at tech support Janome is awesome and very helpful!
Hope this helps!!
Kaye In la