My Skyline S9 just gave me an error message of “Do you want to delete the damaged or unknown data?” Which is new. Has anyone had this issue?
I trouble shot the USB with the same files on different USBs - same error code.
I tried the different USBs in another Skyline S9 - smne error code.
I tried the USB in a Viking and an M17 and the files came up fine.

Any suggestions?

Thanks,
Marsha

 

Getting the same error on two separate machines points to it being what's on the USB itself. There might be hidden files that don't show up on your computer, or previously deleted items that are being seen as still active. Janome's implementation of the Windows file system, first seen on the 10000, is fairly basic. Back in the days of that machine, it was not unusual to get odd messages relating to the USB drive. I actually tracked on incident to a file which had been deleted, but was still being "seen" by the 10000. Windows marks a file as deleted simply by putting a special code in the first letter of the file name, and the 10000 was not considering the file as deleted. Since the M17 was happy I would guess that the software in it is more compatible with Windows in regard to file storage.

What I would suggest is copying the files you need from the USB. Then let the S9 delete whatever is making it nervous. Format the USB again in your computer, put the files back, and see how it behaves.

Thank you Jim for the suggestions. I'd kinda run out of trouble shooting ideas. I finally had some time to test the USB and the files today.
I'm deciding it's gotta be the combo of the file and the S9. It's the only file that won't show up as I've tried others from several companies. It's a Janine Babich and I've never stitched out anything from her before.

I reformatted the USB on my MacBook Pro.
Reformatted the USB in the S9.
Transferred the whole design folder onto the USB from my Mac with all the extra files into the embf folder, plugged it back into the S9 and got the same greyed out files that when selected, asking if I wanted to delete the damaged or unknown data.

I did try taking the file into Premier+ and Artistic Digitizer and renaming and resaving them as new jef files. Still no luck.

I will attach images of my S9 screen and they're named for their order.

I guess I will just wait until I get my M17 to finish this project...
Thanks again for all your great help.

  .

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Favymtz

I would delete all the folders except the Jef one!
That is what the skyline uses !

Also what software do you have that you could look at the designs in your computer to make sure they transferred ok!
Could the designs be too big or turned the wrong way in the hoop???
Check that in the program you use
Kaye in La

Thank you Favymtz. The files are all uncompressed. I put all of the design folders on the drive this time because I was hoping it might read one of the other formats by chance, nope.
These files were the only thing on that USB.
As for level of folders, I tried at the EMB folder level AND the Embf folder level and still wouldn't open the file.

Thanks,
Marsha

Thank you Kaye Lessard. I tried that first off. Sadly it showed the files as greyed out and wouldn't open them. 

Kaye,
The software I used was Premier+2 and Janome's Artistic Digitizer. Both showed the design fitting in the hoop size just fine and oriented correctly. But thank you I know that can be a problem for some.

Macs use hidden files to keep track of options set for each folder on a device, including USB drives. When you look at a USB that was made on a Mac, those files will start with a period (or dot if you prefer). StitchBuddy for Mac allows you to put files on USB drives while eliminating those files, and it also sorts out where the files should go.

On Wed, Mar 15, 2023 at 10:40 PM, Jim Stutsman wrote:

StitchBuddy for Mac allows you to put files on USB drives while eliminating those files, and it also sorts out where the files should go.

Apologies, but I need to correct here, sorry Jim: When moving StitchBuddy into Apple's App Store I had to drop the "delete hidden files" feature as it didn't comply with store guidelines ("Sandboxing"). So StitchBuddy still helps to transfer designs to USB drives, but doesn't remove these files anymore. Fortunately most modern embroidery machines seem to ignore them...

Mattes

My mistake - Apple's obsession with privacy has affected more than a few Mac apps. As you say, most machines should ignore the hidden files. In particular, since Janome's Artistic Digitizer is available as a Mac app, and cannot escape the presence of hidden files on a USB drive, the machines must be capable of ignoring them.

Hi Marsha,

I have 2 S9’s (don’t ask why?). If you would like I could check to see if a design loads on my machines. Obviously I can’t use your USB, but I could try with one of mine. I only use a MacBook Pro and for many years now. I have Parallels which allows me to run Windows 10 (haven’t upgraded yet to 11), so I do format my USB’s there to clear them off - mostly because I haven’t learned “HOW” to format on the Mac. I usually then, take the USB to my sewing machine to have it do it’s thing and place a file structure - I know it can be done by sending a file from software on the computer, but I know that the machine works too. Then I go back to the computer and copy the files into a folder that the sewing machine has made. The only failures I have is when an USB decides to not function, now matter how many times I format it - at that point I assume that it is “dead” and needs to be thrown out. I have run across a stitch being outside “the zone” of the hoop a few times, and so long ago that I don’t remember if it was something I digitized, or one that I just changed from a non-Janome format from a purchased design where JEF wasn’t an option in the list of formats to be purchased. This was sometimes a difficult thing to find as I tend to use the look of the “sewn” design rather than the “stitches” picture on the screen. The “stitches” picture shows all the thread paths - at least in Digitizer V5.5 and other programs as well - in Artistic Digitizer, if a design doesn’t fit in the hoop selected it changes colour so you know that something isn’t correct immediately - that’s maybe the best feature of that program - as you all know, Artistic Digitizer isn’t my favourite program, but as it it totally compatible to my new Continental M17, I do use it.

Just let me know if you are interested in what I’ve suggested and we can work through Jim to get you my email address.

Cheryl - Saskatoon