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MC12000

Judy Albert
 

My touchscreen stopped responding to all touches. Tried off/ on switch. Took the emb module off. Tried unplugging. Tried the white plastic pencil. Is there a reset button? The machine is almost 5 years old. Please help. TIA
Judy in NoVA

onlinesewing@...
 

There is absolutely nothing you can do to fix this. It's electronic and unrelated to anything else. Get it to your dealer as quickly as you can. The electronic warranty is 5 years and if you hurry you will only need to pay for labor.