Hi
I spend a couple of hours with the Geek Squad today and thought we were going to be successful with moving software to new computer. We ended up with this error message. I still want to make this work and look forward to any suggestions.
Thanks
Donna G in sunny AZ

The photo is quite small, so most of it is illegible. From what I can see, it looks like MBX is complaining about having been moved incorrectly. To function without a dongle a different type of security is used. When it is installed the first time a kind of “fingerprint” is created consisting of the serial number of the computer chip and various other parts of the system. When installing to a new computer this fingerprint must be transferred using a special utility. The download for that is attached to this message. It’s quite a delicate process and you must follow the instructions precisely. If you attempt to run MBX before the transfer it will error out, which is probably what you are seeing. The only solution is to uninstall it completely, then install again but do not run until the transfer has finished.

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Favymtz

I took your instructions with me and that is what we used. I bought my computer there so it only cost me time and the young man spent a lot of time on my project. There is something that it can’t find but I’m determined to get through this. There is a problem getting my long arm software to load also.

I was able get the software on my new computer yesterday.  Such a great feeling!
Donna