Broken thread message

Joy Stone

I JUST have taken home my 12000, after having the same message (it took 2 shops to figure it out!! $$). It turns out on my machine the problem was with the take up lever. He told me to open up the front (it is designed to open), and brush gently around the top of that lever. Look for any loose threads, bits of thread,etc and remove them.
There were several other problems that required repair, but that was the one that sent me to the shops. Hope this helps you!