Updated to windows 11 from windows 10. My little flower icons for Janome are gone and I have a red & white blob in its place.  Clicking on them will not open them.  It says it is a digitizer stitch file.  My digitizer V.4 does not work (Janome MBX).  These all worked in windows 10.  I also have a message about Hasp E0009. I have been trying to resolve these problems since way before Christmas to no avail.  Unable to sew. Contacted Microsoft, Janome (also Australia) and anyone who will listen.  My dealer just shrugged his shoulders and ask me why I went to windows 11.  Good Question, bad result. I have a Janome 15000 which I love.  Maybe it is time to hang this up as I am 87 yrs. old and not computer savvy.  Thank you for any help you can give me.

A number of messages in this topic reflect good and bad results with Windows 11. You should be able to revert to Windows 10, though it might take a while. These instructions should get you started: https://answers.microsoft.com/en-us/windows/forum/all/downgrade-from-windows-11-to-windows-10/84a2416d-ccfb-4d87-9eee-e1056591e91f

For onlookers, here are some words of advice with regard to Windows:

• While you should always install Windows Updates as they come in, you don't have to move to a new version if everything is working well. Depending on your computer, it may need different drivers for a new version, and those drivers may not be available in the upgrade from Microsoft. And worse, once you've upgraded you many not be able to go to the manufacturer's website to get the drivers you need.
• ALWAYS, ALWAYS, ALWAYS back up your entire computer before upgrading to a new version of Windows. If you don't have an external backup drive, get one. It's a good idea to do a nightly backup of the entire hard drive. Not only will this give you a means to recover from a bad upgrade, it may also save you if your computer's hard drive fails..
• Windows is constantly being updated to take advantage of new hardware capability. It's a monstrously huge piece of software that has grown to the point that I seriously doubt that there is anyone who understands the entire package. It's too big and too complex, and it's managed by teams of people. There are so many different devices and pieces of software that are built to run on Windows, that it becomes essentially impossible to check every function on every computer to make sure it works. The only thing I can think of that approaches this level of complexity is the US Tax Code, and there are legions of people who make a good living dealing with that.

In your case, Blessing, I would recommend getting someone to help. If you have a family member with computer skills, that would be good. If not, check local computer stores to see if you can get an affordable service to set things right. Note that in this case your help may need your original software DVD or CD to reinstall.  Those installation discs may also be needed if it turns out to be cheaper to just buy a new computer and install everything on it. I feel your pain, which is why I've avoided Windows like the plague that it is for the past 16 years. Diane's Mac has a virtual PC running Windows 10, and everything works fine. Running it as a virtual machine makes it a sealed system that can be recovered from a backup if the need arises.

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Blessing via groups.io
Sent: Monday, January 16, 2023 9:53 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] Windows 11 & Janome

 

Updated to windows 11 from windows 10. My little flower icons for Janome are gone and I have a red & white blob in its place.  Clicking on them will not open them.  It says it is a digitizer stitch file.  My digitizer V.4 does not work (Janome MBX).  These all worked in windows 10.  I also have a message about Hasp E0009. I have been trying to resolve these problems since way before Christmas to no avail.  Unable to sew. Contacted Microsoft, Janome (also Australia) and anyone who will listen.  My dealer just shrugged his shoulders and ask me why I went to windows 11.  Good Question, bad result. I have a Janome 15000 which I love.  Maybe it is time to hang this up as I am 87 yrs. old and not computer savvy.  Thank you for any help you can give me.

 

If you aren’t a member of the Janome online group onlinesewing-janome@groups.io I would suggest that you join it. The guy that runs is a retired Janome dealer and he and his wife are extremely knowledgeable about most Janome machines and their various software programs. There’s no charge to be a member of that group.

 

Hope this helps.

 

Vikki

Houston, TX

Hello all, 

Don't give up, Blessing!  I don't have MBX so not sure I can offer much help, but a quick search re 'Hasp E0009' found this page <https://www.janome.com/en/support/janome-forum/forum-room/forum-topic/?tid=5184> the 3rd reply appears to have detailed help. 

Also have a look here <https://help.wilcom.com/hc/en-us/articles/360002153576-How-to-Install-the-latest-HASP-Driver->

I've been using Win 11 with HLS and Digitiser Jr for a couple of months and not having any problems, but then (as above) I don't have MBX.  Did your 15000 come with HLS or Digitiser Jr? 

Can feel your pain and understand your frustation, just wish I could help more but I'm sure there is someone out there who has had this problem and might share their experience. 

Do not give up never  I am over 87 & still sewing strong.  I have had the same problem with my Digitizer Jr & keep getting the Hasp driver.  I have tried everything & still cannot use this software.  I blame Janome for this as they should back up their software to work properly.  If you find a solution please post it.

Glad to hear from you as my husband and I just jumped from Windows 7 to 11 and I'm very nervous about the transition. We have a concierge service with ours from Costco and only have set them up so far. I have a 15000 also and will be sick if I can't use it, although I use it more for sewing than embroidery. I'm not computer savvy either but certainly don't intend to "hang it up". Keep talking and asking questions until you get a result.

Janome no longer support MBX. V5.5 and I’m told V5 MBX works on windows11, I’m don’t know if earlier versions do. Wilcom no longer has a contract with Janome so there’s no support to back Janome who now have a new software called Artistic Digitiser, I believe you can upgrade from MBX to Artistic Digitiser and it works on both Mac and Windows.

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Favymtz