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The Janome Forum on Janome website

Kathy Strabel
 

Greetings---I am trying to log into the embroidery forum on the Janome website, I had forgotten my passwoord, so I asked for a temporary one so I could get in and change my password. Got the temporary password, used it to log in. Since the temporary password is not something logical that I would recall easily, I decided I wanted to change the password and I was presented with a way to do that., before proceeding on to the Topics portion of the forum. So, it asks for my OLD password first, then I could choose my new password and confirm it.  If I forgot my password in the first place, how the heck can I put in my old password in order to change my password??!!  Hmmm...I thought maybe if I put in the temporary password as the old password....but that did not work, either. Several times.  Now I am getting a message that I should "try later". Probably because I have tried several times without success and I am now blocked.  Very, very frustrating.  Just venting here; I know that this io Group does not control the Janome website.  But now I am told to just wait until "later"--when would that be?? An hour? a Day?  Just to log into the Janome website!!!    There is no place to contact the website techs, only places to contact Janome for "technical help"--but that is with software or machines, not website issues.    AARRGGHHHHHHH!!!!!!!     
Thank you for "listening"...   Kathy Strabel   Camas WA
Lyn Quine
 

If your top thread is showing or nesting underneath, it’s usually a top thread problem.  Could be fluff in the tension discs or the take up lever isn’t threaded correctly.  Clean the upper thread path, particularly through the discs.  Take the top thread off and rethread. If you are threading manually, make sure the foot is up until you get to the needle then put the foot down.  If using the threader, then just follow the instructions in the manual.  One way to test, whichever way you thread, once it’s threaded and the machine is ready to sew, put the foot down, don’t put top thread under the foot, hold it out to one side and pull slightly, if it feeds easily then the discs aren’t closed properly, if you feel tension on the thread then they are closed, lift the foot and the thread hold flow easily when pulled.


On 27 Jul 2021, at 16:06, Kathy Strabel <ksbappa@...> wrote:

Greetings---I am trying to log into the embroidery forum on the Janome website, I had forgotten my passwoord, so I asked for a temporary one so I could get in and change my password. Got the temporary password, used it to log in. Since the temporary password is not something logical that I would recall easily, I decided I wanted to change the password and I was presented with a way to do that., before proceeding on to the Topics portion of the forum. So, it asks for my OLD password first, then I could choose my new password and confirm it.  If I forgot my password in the first place, how the heck can I put in my old password in order to change my password??!!  Hmmm...I thought maybe if I put in the temporary password as the old password....but that did not work, either. Several times.  Now I am getting a message that I should "try later". Probably because I have tried several times without success and I am now blocked.  Very, very frustrating.  Just venting here; I know that this io Group does not control the Janome website.  But now I am told to just wait until "later"--when would that be?? An hour? a Day?  Just to log into the Janome website!!!    There is no place to contact the website techs, only places to contact Janome for "technical help"--but that is with software or machines, not website issues.    AARRGGHHHHHHH!!!!!!!     
Thank you for "listening"...   Kathy Strabel   Camas WA

Lyn Quine
 

Sorry this is on the wrong post apologies.


On 27 Jul 2021, at 16:28, Lyn Quine <lynquine@...> wrote:

 If your top thread is showing or nesting underneath, it’s usually a top thread problem.  Could be fluff in the tension discs or the take up lever isn’t threaded correctly.  Clean the upper thread path, particularly through the discs.  Take the top thread off and rethread. If you are threading manually, make sure the foot is up until you get to the needle then put the foot down.  If using the threader, then just follow the instructions in the manual.  One way to test, whichever way you thread, once it’s threaded and the machine is ready to sew, put the foot down, don’t put top thread under the foot, hold it out to one side and pull slightly, if it feeds easily then the discs aren’t closed properly, if you feel tension on the thread then they are closed, lift the foot and the thread hold flow easily when pulled.


On 27 Jul 2021, at 16:06, Kathy Strabel <ksbappa@...> wrote:

Greetings---I am trying to log into the embroidery forum on the Janome website, I had forgotten my passwoord, so I asked for a temporary one so I could get in and change my password. Got the temporary password, used it to log in. Since the temporary password is not something logical that I would recall easily, I decided I wanted to change the password and I was presented with a way to do that., before proceeding on to the Topics portion of the forum. So, it asks for my OLD password first, then I could choose my new password and confirm it.  If I forgot my password in the first place, how the heck can I put in my old password in order to change my password??!!  Hmmm...I thought maybe if I put in the temporary password as the old password....but that did not work, either. Several times.  Now I am getting a message that I should "try later". Probably because I have tried several times without success and I am now blocked.  Very, very frustrating.  Just venting here; I know that this io Group does not control the Janome website.  But now I am told to just wait until "later"--when would that be?? An hour? a Day?  Just to log into the Janome website!!!    There is no place to contact the website techs, only places to contact Janome for "technical help"--but that is with software or machines, not website issues.    AARRGGHHHHHHH!!!!!!!     
Thank you for "listening"...   Kathy Strabel   Camas WA

Cheryl Paul
 

Kathy, I would say that you should wait at least one day - might be overkill but … if you can get on again that will be great. I’ll check to see how my log-in works today and get back to you later.

I used to go onto the Janome forum very faithfully, but haven’t recently. Pick a password that related to something you always do, like one of your kids names or something - it isn’t a place that requires lots of security for financial reasons - those are the ones I worry about keeping as secure as I can and still remember what the password is. Back to the forum - It has been a very big disappointment these last few years. No one seems to use it or care if help is given. I try to do my best, but I don’t own ALL the machine, just some of the top models and a “take to class” much less expensive one. I just try to answer as best as my sewing experience and machine ownership has given me over the years and try to use common sense in the mix of all that. If anyone wants an answer “quickly” they should join the Facebook pages for Janome - they’ll perhaps even get an answer from someone who works for Janome in some capacity. I recognize lots of “Educators” on Facebook and they offer lots of video classes - definitely they try to encourage you to BUY something and to VISIT YOUR DEALER. They do give very good information at the same time as all the commercial stuff that goes with it. I’m almost at over-fill and glad that we have been “set free” from the pandemic - let us hope that things stay that way and people “keep healthy”.

Good luck in your trying again.

Cheryl - Saskatoon
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