My screen on the MC12000 freezes up sometimes, usually if it is in a cold room. But if I turn it on and let it warm up (like about an hour), it will then work.  It’s worth a try.

Judy in No. VA

My 5 year warranty was up this year and I’ve had nothing but problems with my 15000. It’s been at the dealers a minimum of 3 times since February. Thanks to you, Jim, and your subscribers, after my foot pedal notification kept appearing, I knew to order a replacement. It hasn’t been delivered, yet, but I’m sure it’ll solve the problem. (This is a totally separate issue from the others.) Needless to say, I won’t be trading it for the new one coming out in August. 

It sounds like the touch screen may have failed. You'll need to have your dealer/technician take a look at it.

Hello all,
I have a question that I hope someone has an answer for. I have been busy and have not turned my 15000 on for about 2 weeks. I just turned it on and the touch screen seems to be stuck/frozen with the message "Resume last pattern"? There is an OK button and an X button. Nothing responds. I cannot push either button and none of the icons along the bottom of the screen work. I have turned it off and unplugged it with no difference. 
I just thought I'd ask in case there is something simple that I can do to fix this. The machine will not sew either. 
Thank you!
Kathy