On April 18, 2020 at 5:13 PM Meridee Steele <merideesteele25@...> wrote:

Hi Kathleen. I have a 12000 which has the pull down needle threader. I used to have your problem of it sometimes working, sometimes not. 

I re read the manual and now always lock the machine when threading and it works 100% of the time! You may be doing this but if not, try it. I love this threader now. 

On April 21, 2020 at 4:45 PM Meridee Steele <merideesteele25@...> wrote:

To lock the machine you just touch the key symbol on the touch screen. This makes sure the needle is always in the right position for threading. Once threaded touch key symbol again to unlock. 

On Wed, 22 Apr 2020 at 1:07 AM, vicki J. Wardwell < vjw_65@...> wrote:

How do you lock a machine?

Vicki

On April 18, 2020 at 5:13 PM Meridee Steele < merideesteele25@...> wrote:

Hi Kathleen. I have a 12000 which has the pull down needle threader. I used to have your problem of it sometimes working, sometimes not. 

I re read the manual and now always lock the machine when threading and it works 100% of the time! You may be doing this but if not, try it. I love this threader now.