Embroidery unit

Sakeenah Mubashshir

The black film that's beneath the carriage arm has come out of the groove and I am unable to close the carriage arm and detach the unit.  Any suggestions of how to get the unit off. Please help.

Jim Stutsman

That film barrier will need to be replaced, but it shouldn't cost a lot. Your biggest problem will be whether your dealer has it in stock. In any case, the film cannot be saved. You can pull it out and cut it off with scissors in order to get the carriage to move freely. Once you've done that you can either turn it on to "park" the carriage or you can also push the piece that the hoop attaches to back toward the machine until you can unlatch the arm and fold it in.