Survey


Jim Stutsman
 

So once again we're in the dog days of summer, or in the case of those at the other side of the globe, the depths of winter. In order to get a better understanding of the sewing community at large I have put up a short survey. While you're waiting for your latest fabric acquisition to come out of the dryer, could you maybe take a minute to complete it? Thanks so much!

The survey is here: http://onlinesewing.blog/2018/08/07/dealer-relationship-survey/


SparkleFever
 

Oh dear.
Tried to answer the survey questions but could only answer a couple because the dealer questions weren't relevant to my situation.  (UK based)

How nice it would be to have a Janome dealer in my town or even the next.  I'd happily teach any classes there - chance would be fine thing.  The last sewing machine dealer in this town closed down around 20 years ago. 
Also from about a dozen rather good dressmaking fabric shops in the town, now only one (awful) general fabric/haberdashery shop remains along with a higher end very specialised dance fabrics supplier.

Some of us travel to shows and buy machines from a dealer who takes a stand at the (bigger) shows.  It's the most practical (even realistic) way to try out different models/brands of machines in one day in one place as the alternative is to travel several miles to different places on different days.  
Extra feet, Accessories and consumables usually come from dealers who have on-line shops because there is no dealer within striking distance.
Generally when I buy on-line I try to make a point of buying directly from a UK based sewing machine dealer or fabric/haberdashery seller and whenever I can I try hard to avoid buying via Amazon.
Just a personal thing.

Fortunately the main Janome Service Centre is within driving distance and is closer than the dealer from the show so when one of my Janome machines needs attention, guess where I go.


--
SparkleFever


Ceil J
 

While I fully admit to having "one of those days", I cannot find the survey.  I get to the blog about the survey but do not find a survey.  As someone has already posted about the survey, I'm guessing it's there somewhere.  Help, please.


Jim Stutsman
 

This is why I completely gave up on using the web for distribution of video content. No two web browsers work the same, and when you factor in the many variations of Windows, macOS, iOS, Android, and Linux it is impossible to find something that works for everyone. In this case I suspect the problem is that your browser refuses to display a web component known as an "iframe". It's a structure that allows one website to embed content from another website. An aggressive anti-virus, anti-malware program would block such things. Here is a direct link to the survey:
     https://jimstutsman.polldaddy.com/s/dealer-product-range
However, as I've known your dealer for years, I could probably fill it out for you! He is easily one of the very best dealers in the country.


Pixey
 

Since you did not offer an additional comments box on the survey...

I will say that the level of service I get sometimes depends on who I get when I go in the store.  The owner and 2 of the sales people are great.  A couple of the others sales people...well, let’s just say that I think I know more than they do about their products.

So in answering the last question on the survey, there is a slight element of “it depends”.

Pixey


On Aug 7, 2018, at 9:06 AM, onlinesewing via Groups.Io <onlinesewing@...> wrote:

So once again we're in the dog days of summer, or in the case of those at the other side of the globe, the depths of winter. In order to get a better understanding of the sewing community at large I have put up a short survey. While you're waiting for your latest fabric acquisition to come out of the dryer, could you maybe take a minute to complete it? Thanks so much!

The survey is here: http://onlinesewing.blog/2018/08/07/dealer-relationship-survey/


Jim Stutsman
 

That's a good point. Our first employee was pretty clueless at the start, and it took several years before she would demonstrate any machine above the $200 front load model. Employees are a major problem for businesses and we were no exception. Small retail businesses cannot afford to pay very much, and as a result often don't get very much from their employees. One of the hardest things for an owner to grasp is that as important as your business is to you, your employees don't see it that way. Financial incentives, like commission on sales, don't help nearly as much as you might think. When you, the owner, are responsible for everything you come in early, leave late, and take minimal time off. We actually had to plan for a drop in sales for those times we would be out of the store for several days at a time. That said, your point is well taken. Thanks for making it!


Ceil J
 

Thanks, Jim,
Yes, now that you and Diane are no longer dealers, I can say that my dealer is likely the best in the US! :) 
I tried to open it in Firefox, which is my preferred browser as it gives me a search bar integrated into the address line, while Chrome's add on search bar is annoyingly (to me) separate.  Anyway, it opened correctly in Chrome but I went back to Firefox and used your link. 
I have Adblock Ultimate and Adblock for Gmail working in Firefox and Adblock Plus and Adblock running in Chrome.  I'm only using Windows Defender on the PC and have free versions of Malwarebytes, CCleaner, and SuperAntiSpyware running.
As for the survey, I'd like to add that I would do much more business at my local dealer but he isn't local.  I have to travel over 2.5 hours to get there but always enjoy the visit! From time to time, if the item is expensive, I will order it from him, however. 

On Tue, Aug 7, 2018 at 4:49 PM, onlinesewing via Groups.Io <onlinesewing@...> wrote:
This is why I completely gave up on using the web for distribution of video content. No two web browsers work the same, and when you factor in the many variations of Windows, macOS, iOS, Android, and Linux it is impossible to find something that works for everyone. In this case I suspect the problem is that your browser refuses to display a web component known as an "iframe". It's a structure that allows one website to embed content from another website. An aggressive anti-virus, anti-malware program would block such things. Here is a direct link to the survey:
     https://jimstutsman.polldaddy.com/s/dealer-product-range
However, as I've known your dealer for years, I could probably fill it out for you! He is easily one of the very best dealers in the country.



Hettie Lynn
 

My dealer is an hour and half from me. It would be this far for a dealer in any direction. I've recently purchased my fourth Janome from this shop, the first two were from the previous owner of same shop. I'm sure if I don't get to a class for my machine I can call or go by for more information if needed. Janomes have been so user friendly that I hope I won't need much help. I still need to load the apps and get acquainted with that aspect. I attended a class with a Janome educator that was a good overview of the machine a month before I made the purchase. Your groups have been a huge help since the 10000 was the new kid on the block. Thank you! I finally gave up my 8000 which was still stitching perfectly and kept my 11000 which was upgraded to SE. I need something manageable to take to classes that my SAGA group offers. It's sad to think my 8000 may be used for parts. It was delivered to my dealer with all the original accessories and hoops including the instruction book.

I plan to purchase your footbook app and trying to decide if I need the bundle with all three apps.

Hettie Lynn


Jim Stutsman
 

Regarding FootBook (Thanks for mentioning/considering it!) you don't have to make a bundle decision right now. At any time you can use the "Complete my bundle" option and get those items deducted from the bundle price.


Kathy
 

Since I recently moved 1000 miles from my dealer and I don't have a new one here in Florida yet, not sure if I should answer the survey. My old dealer was fantastic and I loved going into the store. I already miss him. 

Kathy formerly Texas, now Florida


Janet
 

To Kathy now from Florida - Welcome to Florida.  I live in Sarasota.  Although we have a dealer in town I go to Keep Me in Stitches in Tampa.  Lovely store.  Great service and staff.   

Janet


On Aug 8, 2018, at 9:49 AM, Kathy <poolekc@...> wrote:

Since I recently moved 1000 miles from my dealer and I don't have a new one here in Florida yet, not sure if I should answer the survey. My old dealer was fantastic and I loved going into the store. I already miss him. 

Kathy formerly Texas, now Florida


Shirley Bedard
 

Kathy where in Florida are you located?




On Wednesday, August 8, 2018, 9:49 AM, Kathy <poolekc@...> wrote:

Since I recently moved 1000 miles from my dealer and I don't have a new one here in Florida yet, not sure if I should answer the survey. My old dealer was fantastic and I loved going into the store. I already miss him. 

Kathy formerly Texas, now Florida


Roberta K
 

My answers about dealers are there but not really accurate. I have 2 dealers in driving distance. Both are a good place to buy a machine and both sell embroidery models. However neither knows anything about digitizing and they both sell the software. This is frustrating to me. I bought an upgrade to MBX from one of them, but found it impossible to find someone who could answer questions.This one has classes, but you can tell that the classes are really a sales pitch. This one’s prices ar HIGH. They do not take trades.

The other does not have classes, and they do take trades, so in the end, I bought my 500e from there.

Roberta


Donna Brooke
 

I am replying to the survey only about my Janome dealer.  I have other dealers that I have bought other manufactured machines, and I would answer differently about each one.  Having grown up with my parents owning a tire dealership, I agree with the basic fact that the employees are not as engaged as my parents were in making a profit to keep them employed.  They just don't understand the process!

In a message dated 8/8/2018 5:29:04 AM Central Standard Time, onlinesewing@... writes:

That's a good point. Our first employee was pretty clueless at the start, and it took several years before she would demonstrate any machine above the $200 front load model. Employees are a major problem for businesses and we were no exception. Small retail businesses cannot afford to pay very much, and as a result often don't get very much from their employees. One of the hardest things for an owner to grasp is that as important as your business is to you, your employees don't see it that way. Financial incentives, like commission on sales, don't help nearly as much as you might think. When you, the owner, are responsible for everything you come in early, leave late, and take minimal time off. We actually had to plan for a drop in sales for those times we would be out of the store for several days at a time. That said, your point is well taken. Thanks for making it!


Jayne Griffith
 

I love my dealer and have purchased all my machines from him. I currently own the 15000, 6600, 3160,  compulock serger and a smaller, lighter janome serger that I can take with me. He is located about 7 hours away, and yes that is the closest dealer to me, so it takes a bit of planning for service etc. He is always very accommodating and in fact I have only purchased the 6600 right in the shop. The rest, I call, purchase over the phone and he ships!  Most accessories, I email him and he orders for me and ships. It’s been a great experience for me and I hope he never retires! 


Andrea LaVergne
 

Thank you for posting the direct link as it worked for me!  I have 6  dealers within 40 miles, and 2 within 3 miles from me.  The closest dealer  (1/2 mile) is where I purchased my 15000,  but focuses on another brand, so I use online sewing as my method of getting information, and then I have to tell them about something and always have to order new products sight unseen.  I purchase Janome supplies from other Janome dealers (that I know from being a dealer) rather from those nearest to me because they have things in stock and I get impatient waiting!  So why do I keep her as my dealer?  I like the owner!  If I have a problem with my machine I can go to the tech (who I helped to train) and she'll call Janome for me.  I don't like or trust a few of the other dealers around me and I like giving my money to people that I like and trust.
  


Vikki Youngmeyer
 

Regarding small businesses in general, most employees don’t have the same investment in time, interest and passion that the shop owner has or should have. That being said I worked for one business  a while back where the owner spent very little time in the store and left the running of it to part time employees. Instructions were to keep the shop clean, wait on customers and bring in $X dollars per day – (which didn’t happen).  Sometimes the owner puts major effort into  the “creative” aspect of a business and tends to let the actual day to day running of the business “take care of itself, which in actuality seldom works. In addition many employees aren’t sales people themselves. They don’t know how to sell or feel awkward selling especially to people they know. Motivating the employees can be challenging in any business, not just quilt shops!

 

Vikki

 

 


Angie Rowe
 

I took the survey. I also have the same response. I feel that classes are more for sales pitches to buy more 

Angie Rowe

On Aug 8, 2018, at 12:07 PM, Donna Brooke via Groups.Io <Brooker250@...> wrote:

I am replying to the survey only about my Janome dealer.  I have other dealers that I have bought other manufactured machines, and I would answer differently about each one.  Having grown up with my parents owning a tire dealership, I agree with the basic fact that the employees are not as engaged as my parents were in making a profit to keep them employed.  They just don't understand the process!

In a message dated 8/8/2018 5:29:04 AM Central Standard Time, onlinesewing@... writes:

That's a good point. Our first employee was pretty clueless at the start, and it took several years before she would demonstrate any machine above the $200 front load model. Employees are a major problem for businesses and we were no exception. Small retail businesses cannot afford to pay very much, and as a result often don't get very much from their employees. One of the hardest things for an owner to grasp is that as important as your business is to you, your employees don't see it that way. Financial incentives, like commission on sales, don't help nearly as much as you might think. When you, the owner, are responsible for everything you come in early, leave late, and take minimal time off. We actually had to plan for a drop in sales for those times we would be out of the store for several days at a time. That said, your point is well taken. Thanks for making it!


cas <cassweet@...>
 

I’m so envious of those of you that have a good local dealer.  I used to, but they sold the store and the new guy is dishonest and has terrible customer service.   It’s unfortunate that my store warranty is still there.  When it transpires I will not buy an extended warranty from them.  I miss out on local sewing events, classes and clubs because I refuse to give him another penny.

 

I’m thankful to be able to buy most things online and occasionally drive almost three hours away and stay in a hotel to attend sewing events. 

 

Make sure and tell your dealers and employees how much you appreciate them!

Cas

 


aglit@...
 

Jim,
Unfortunately, my dealer some 95 miles away is closing his doors.   The mud slides and fires in Santa Barbara and age have taken the toll on them.   While they did not offer classes, they kept my Janome's serviced and were so pleasant plus I could order if need be.    They will be missed.

Carol
Santa Maria