It wasn’t long ago the topic of WiFi was discussed. I have the 15000 and the WiFi worked perfectly until my machine was updated. Therefore, I’m assuming moving the modem shouldn’t make a difference and the IP address looks correct. Two problems I have noticed: the WiFi doesn’t stay on and it loses the IP address. I would appreciate any suggestions, it’s very frustrating. 

Jim Stutsman

Moving the modem CAN make a difference if you are using a router built into the modem to provide WiFi. If the distance between the machine and the modem is greater now, or there are more walls or other obstacles between them, the signal will be weaker. Very little data must be exchanged between the machine and the router to establish an IP, but much more is needed to send designs. As usual, with this update Janome did not provide us with a list of changes. I suspect that they might have changed the WiFi so that it discards the IP if the WiFi signal is too weak to be useful.

Temporarily move the machine to the same room as your modem/router and go through the settings to connect it. Try sending a design. If that works then the problem is likely due to a weak signal. In that case the solution is to relocate the modem/router to a different position. If it doesn't work when the machine is in the same room, then you will need to see your dealer. Reinstalling the update might be helpful, and it's also possible that some component of the WiFi system in the machine has failed.


The WiFi issue is likely to errupt every little while unless Janome can figure a way to make the connection strong and reliable. 
I had mentioned a few weeks back that I had contacted Technical Support and their recommendation for my problem was to purchase a device "DLink" which could be used to boost the WiFi signal, among other things it was designed for. It worked a little bit better than without it. For example out of 8 tries it would send and or receive about 6 times. But then, I had to get a new router. After that point I couldn't get the DLink to connect to the new router and their Customer Support was going to cost $40 because the device has actually been discontinued. Needles to say I returned the device and am now back to inconsistent sending of designs.
I have had the router in the same room as my sewing machine and that didn't improve the functionality. 
Next I'm going to shop for a different WiFi booster and see if it will help. 
Why am I so intent on getting this to work, I ask myself sometimes!

darlene Reese

Well I had the same problem when we changed our internet , same company, but higher speed . They sent a new box, which had the Wifi built in. I could see the new site on my machine, and connected to it, but it would not send.
I had to get someone to come to the house to solve my problems. He installed a new router, and it still would not work. He then had to hook up the old router, and my machine recognized that one, so now I have to keep changing the server every time I want to send to the machine, what a pain! So now I have the built in wifi, then the new router, the. The old router. The machine only recognizes the old router.
I also phoned Janome and they said it should recognize the new one, but it doesn’t.
It is the same with my Artistic Edge cutter.

You would think that when you purchase expensive equipment like that, it should work any where.
I havent done the update yet, afraid I will have more trouble again. And the local store owner does not even use the WiFi system, he uses the cable.
So he is not familiar with it at all. He doesn’t even have wireless in his store.
You would think when they sold the products they would have to be trained how to use it.

Cheryl Paul

Hi, I really hope I am not stepping on anyones toes by writing this response because that is the last thing I want to happen, but I am going to take a chance. This is my reply.

I know what you mean about dealers knowing their products. I have a dealer that sells 5 brands of different sewing machines and really only knows ONE really well as it was her start 30 or so more years ago - way before we knew about WiFi and all this computer stuff - except maybe for Jim as he is our guru and was maybe in on computers from the beginning of at least the home users. I used to think that our dealers should know more that we the customer, but I have since changed my opinion. I was a lucky soul in that I was in on the ground floor when computers became the new “typewriters” of the office, so at age 40, I started to learn about them, because I wanted to keep my job and truthfully I loved the technology and the challenge. So when I got my Janome 10000 in about 2003, I was sadly disappointed that my dealer actually didn’t know much about embroidery or the computer. She was an interior decorator and ran that business along with the Janome business, but let her mother, who was about 10 years older than me and I was 58 at that time, to run her store. Pool lady was at a loss as she didn’t have time to learn anything new, let alone the desire, she also had to run the store part of selling furniture and trinkets for the design business - when would she have time to learn about these fancy sewing machines and/or software. That was LESSON NUMBER ONE for me. I knew I was on my own, but Dawn, the store owner, got us her customers, to do this for her. We learned by doing and searching where ever we could doubt digitizing and by using and experimenting with our sewing machines. She hired us or gave us incentives to share what we knew and soon we had a great “Janome Club” going in the store. She even let us use the sewing room to meet and sew at NO COST. It was a sad day when she lost the dealership and it moved to the dealer of the 5 brands that I mentioned at the beginning - Kathy, is that lady’s name. Kathy is wonderful, but she lacks the ability to teach, even though she has so much knowledge. Unfortunately, she is also a controlling business owner and can’t seem to let go, or get her staff to become accomplished enough on one or two brands of machine to teach her customers what they need to get started. Getting started is all we can expect, anything more than that is a bonus. I see hundreds of ordinary sewing machines leave a dealer’s store and very, very few in comparison, top of the line, embroidery machines go out. The cost of these wonderful machines means that they are sold to seasoned sewists. Most of my friends that sew have not been a lucky as I have in leaning “how” to efficiently use a computer. Oh, they can all email and most can text, but only because that’s the way their kids communicate and they HAD TO LEARN that.

We the customers have to take on the responsibility of learning our machines first and then ask for help. Fortunately, there are forums and now many videos on the internet that can help us to do this. The down side is what I mentioned earlier and that is to learn our computer and that is probably the most difficult of all, because we just want to jump in at that “new” digitizing program, or jumping our machines to WiFi, but have we done “first things first” or just jumped in. The WiFi is great, but we do have back-up for our computers with the cord provided with our 15000. It worked great with machines before WiFi and still does. I’m not sure what you do if it is the iPad only that one wants to use - that would tricky if at all possible.

Now back to the WiFi - if a new router was installed by your service provider - it is their responsibility to get things working for you as you did have a connection at least some of the time before the new - I’d say it is their fault not Janome’s.

Cheryl - Saskatoon

Jayne Griffith

Bravo Cheryl. I have taught myself everything I know about my machines as I live 7 hours away from a dealer. You tube has been a godsend as have the janome apps. I also joined online groups. I currently have the 15000 but started with Kenmore embroidery machine that was made by janome. Before long, I upgraded to the 10001 and used that for many years. I love my 15000 and learn something new every day about using it. 
Jayne - Wawa, ON 

maggie cooper

On Thu, May 24, 2018 at 09:22 am, darlene Reese wrote:
You would think when they sold the products they would have to be trained how to use it.
My now retired dealer was a brilliant technician for all non software parts of a machine. I did not expect him to be a software expert or telecommunications expert all I wanted or expected was someone who could service and maintain my machine which he did. I know he had to spend 2 days at Janome HQ here in UK for training, 2 days which for him meant time away from his shop, work shop, unavailable to his customers, rescheduling visits to colleges and schools to service their machines, had he not attended the training days at Janome UK he would not have been allowed to sell or service the 12000 or later the 1500 machine. The fact that he might only sell one TOL Janome machine as against 4 or 5 dozen lower specced Janome machines, or the huge amount of Brother, Husqvarna, Pfaff, Bernina, Juki, Singer entry or mid or TOL level machines in those brands, having to forgo the earning potential 2 days represented which the small commission earned on selling a Janome TOL machine could take months if not longer to replace, didn't exactly incentivize him to attend.  

All the brilliant new technology is fantastic, but how much do we the end user understand about it, in the main very little, so why would we expect a dealer to have more knowledge than ourselves. I own a Wifi enabled printer but I use it as a hard wired printer. why, read this taken from article written about wifi.
''In real-world applications, wireless networking is significantly slower than wired networking when transferring files over a local area network. The problem becomes even more acute if you have a busy network or if your signal strength is weaker than optimal.

Wireless networking uses radios to transmit networking signals. Just as with terrestrial or satellite radio, wireless networks have a limited number of channels and, if every channel is full, connections will slow down or fail to work. The radios that make Wi-Fi work are also prone to interference. Cell phones, microwave ovens, walls, and large pieces of metal like those that make up filing cabinets can all interfere with Wi-Fi signals, giving you unreliable network performance.


A wired network connection can only be intercepted by someone who has spliced into the wire. But because wireless connections go through the air, all that a person interested in stealing your information needs is a Wi-Fi receiver, software, patience, and a place to work where he can receive your signal. While the Wi-Fi Protected Access security protocol is better than nothing, it can still be cracked by a dedicated hacker.''

My eldest son uses Wifi to connect his laptop to the internet, his mobile phone, his tablet, his wifi keyboard, his sports watch, between him and my modem there are 4 walls, a metal box called an oven, a second metal box called a microwave, a third metal box called a larder fridge, a fourth metal box called a freezer, metal mesh under plaster around door reveals, he had to buy a NetGear Wifi signal extender as the signal dropped significantly between the modem and where he uses his laptop , a distance of about 31 feet. If I used Wifi for my printer, my wifi enabled industrial embroidery machine, and all my other wifi or hard wired gadgets that all reside in my workroom which is where my modem is, I would rob all of the wifi channels available and he'd want to work in my workroom. Something I wont allow. I tolerate his use of wifi as it does mean I don't see cables strung around every where, but I'm afraid to me wifi is nowhere as efficient as a wired network.

I cannot see why anyone should expect a sewing machine dealer to be an expert in all things wifi, its a specialised field not required by dealers to learn, there's more than enough information about wifi on the web for end users of wifi enabled devices to educate themselves. I love the advances technology has  and continues to make, but I'm saddened by the effect it has on people, it is making them lazy, killing their problem solving skills, becoming far too reliant on technology to manage their daily lives. Ever since stone age man fashioned chipped stone as a tool, technology has served mankind, unfortunately now technology appears to have enslaved mankind. We no longer regard technology as tool but allow it to dictate how we do things, so take back the control of what was essentially a tool and use technology as a servant not a master. So your wifi doesn't work for you, step back and utilise what does, a USB flash drive. Seek information to better educate yourself about wireless connections, don't expect others to do it for you. Exercise that organ that can suffer if not forced to work, your brain. 
maggie cooper uk



By now I think most of us know about WiFi and interference. The fact that my 15000  transferred designs via WiFi before the update, tells me it isn’t necessarily the WiFi, but the sewing machine. This is something I expect my dealer to be able to fix and will pay him a visit. The machine is a bit heavy to carry up and down stairs which is why I consulted Jim.

As far as making us lazy, in same cases I believe that is true, but I also find, at 73, all this technology is a challenge. I learned to type on a manual typewriter and telephoned friends by talking to an operator. Our telephone was a 6 party line. I find learning how to use what is available to us has kept my brain from turning to mush. iRobot vacuum cleaners make us lazy;  learning new apps, how to transfer files, etc., is challenging and gives me a sense of accomplishment. Just my opinion!

Carolyn Gazerro

Hi Fran,
Know where you are coming from.  At 78 it isn’t easy to transport 15000 from second floor.  When no one is available I have to go down stairs kneeling and facing machine as I lower it one step at a time.  At my age I can’t risk tumbling down stairs with 15000 in hand.  I have a friend who uses her chair lift to carry her machine up and down.  Anyone out there have other suggestions. 

cas <cassweet@...>

Dealers learn enough about the machine to sell them though, don’t they?  They’ll demo everything and make it all look so easy.  Once you buy, you’re left on your own to figure it out unless you buy from the right dealer.


I’ve found Jim and Diane’s apps and this group most helpful!