Thank you very much for your helpful response. Best wishes to you both, Anne

I am currently having problems winding bobbins. The needle mechanism does not fully disengage and the needle initially goes up and down very fast while the bobbin starts winding, then the needle stays

Could you go to an office furniture store and try some out? And look at second-hand office furniture too. Anne

I don’t expect that they will sell a lot of the new machines in the UK at that price. I’ll be keeping my 12000 for any embroidery and when my 9400 is out of action eg being serviced. I would miss the

I don’t know about this particular cover but one of my previous machines had something that clipped on to the plate to help in holding two pieces of fabric a uniform distance apart for faggotting. Of

You could use Rigilene plastic boning in a channel at the top to hold the bag open. Cut circumference plus a couple of inches overlap. The gap in the casing means that you can put in the boning at the

At some stage I would expect the dealer to get a 12000 as a trade in with other things the matter and unrepairable or not worth repairing (I thought my machine might be nearing that stage last week bu

Thank you very much for the advice on preserving the built-in designs on the 12000. I am very grateful (have installed original Horizon Link from CD Rom, updated it from website and BINGO). What a lot

I’ll be taking my 12000 in for repair within the next few days and it may not be worth repairing – I have had my money’s worth and much pleasure from it. If it is replacement not repair, is there any

I have a 12000, bought new some years ago and still going strong. It is a great machine. Every time they bring out a new model I discover a few extra features have been introduced that I really would

However, you should be aware that cardboard boxes are considered a fire hazard. And the polystyrene padding gives off noxious fumes if burnt. I don't keep mine once I know that everything is working p

Thank you to everyone who replied - I was relieved to know that I am not the only person who finds this step tricky. I believe that there are special feet for the "trade" ie people using industrial ma

I have now started making my own bras and the thing I find hardest (apart from the initial sorting out the pattern to fit) is sewing on the hooks. There is such a small width of fabric between the hoo

You can use the HP foot on other top end models, without the HP plate. Unless you have a machine with HP capability, in which case the foot and plate probably comes as standard, don’t waste your money

I have an S7 and a 12000 and interchange the feet. I find I use the HD quarter inch foot a lot, whenever I need to see where I am stitching and for exact edge stitching (obviously straight stitching o

I have read that a plastic coffee stirrer (or similar) can be taped in front of the needle to keep the two pieces of fabric a uniform distance apart for the faggoting. If there isn’t a special foot av

If you get any joy from Janome UK please can you post the information eg price and part number. I love my HP foot and would certainly buy the AcuFeed version too. Perhaps you can persuade Janome UK th

Jim and Diane saved my sanity this morning when I was struggling to make a narrow rolled hem. I looked up what to do on Footbook and the method shown for getting started worked wonderfully. I have now

I use the equivalent My 12000 app and have a 12000. I still have a suggestion for the trouble shooting section. Typical error/warning messages. What to try as DIY first aid and which need to be fixed

Thank you very much for your helpful answer. I think this means “no” as the 12000 is no longer being updated, as far as I can tell. I can’t justify an upgrade to 15000 or similar yet, but this is anot