Thank you for your email. I did email Janome Tech Support and it was Terry who responded to my problem and sent me a link that I could download the update to Digitizer V5.5. So now the it is V.5.5H. I

I had to uninstall this recently. When I reinstalled it the knife tool did not work. I kind of remember shortly after I bought the Upgrade to V5.5 in 2019 that there was an update fixing the knife too