Joyce - I have Buzz Tools and they did a free update soon after the 12000 came out to include the new hoops. Vicki

Hi - are purple needles available to buy in the US? Do all dealers stock them? They aren't available in the UK but as I'm coming to the US later this week I thought I'd see if I could buy some. Vicki

Thank you to everyone for your thoughts and ideas on this quite sensitive subject. It has clarified a few points in my mind and has provoked quite a discussion here. We have decided to ask the group t

I belong to a Machine Embroidery group and we run our own workshops for our members. We are running one on combining designs together and wanted each of the members to use the same designs. I bought a

I like choice 3 as it seems to fit well with the design style that Apple are going for with iOS 7 - clean, flat colour with a sharp image against a simple background. I think that the red and green on

Mine arrived in the UK today as well! Thank you! I've watched a bit of it and it's already answered a couple of questions a friend and I had yesterday. Looking forward to watching the rest of it. Vick

Audrey - I had a Brother sewing machine (Super Ace 2) before I had an embroidery machine and have had the 12000 since it was launched 18 months ago. I love it and find it very intuitive to use - much

I've had lots of loops on the top of my embroideries - I use Isacord thread, also polyester like Floriana and have found that using thread nets over the cones and standing them on a separate thread st

Hi - I was stitching a bag during the summer with some really thick seams and had the same problem of skipped stitches - I was trying to go through about 8 layers of fabric! I tried all sorts of thing

Hi - I'd love to watch/listen to this as I bought the Accufil kit recently but I don't want to stay up till 2am UK time to participate. Does anyone know if it is likely to be recorded and posted eithe

Joey - I bought the 12000 when it first came out last October and love it! I had a Brother machine and a Bernina before as well as a Janome embroidery only machine. I found it very easy to learn to us

Hi - with the Acufil software can you bring in other jef quilting designs that you have that were not provided with the software? All of the advertising that I have seen for it only says about using t

Thanks everyone for your suggestions - yesterday I was very careful about how I threaded up the machine, making sure that the thread caught at the top and in the take up lever and had no problems at a

Hi - has anyone else had this happen? While doing straight stitching (no adjustments made) the machine suddenly makes a strange noise - sounds like a ratchet and makes a thread nest underneath, it wil

Hi - I'm struggling to stitch out some buttonholes on a pretty little dress that my mother-in-law has made for my great niece. It stitches out fine on a double piece of scrap calico using the automati

Hi - one other thing - sometimes when I try to use the threader (with the foot down) it doesn't work so I use the needle up/down button to reposition the needle which usually does the trick in lining

Anne - I have just arrived back from my day's training at Janome UK in Stockport and they have most of the feet available, one or two are out of stock at the moment. Give them a ring to find out what

I also get the low bobbin message - when I am in ordinary sewing I can override it and continue sewing until the bobbin runs out. However when I am using the embroidery unit the machine will not let m

Hi - I use Isacord thread all the time with my 12000 and don't have any issues with thread breaking but I did have problems with loops on the top of the embroidery so I now always use thread nets when

Thought I'd let you know that I have just had an email from Buzz Tools and subsequently done the just released update to Buzz Xplore which has added the hoops for the 12000 - hurrah! Vicki