I purchased my 15000 in 2015. I have really taken great care of it, always cleaning the bobbin area etc. Today for the first time my machine failed me. I haven’t used the needle threader lately becaus

Looks like a thread guide of some sort.

Love this post Jim, from one nerd to another you nailed it! ONE CURIOSITY - Maybe it’s just me - I never really did machine embroidery before I got my 15000 but I have not so much as looked at a USB s

Just a quick note - Jim thanks for the update to the foot book. I have been using all your apps for years now, BEST MONEY I EVER SPENT ON APPS. You and Diane have been so great, consistently dependabl

Jim would it be possible for you to post a link to this tension disc clearing video? I follow a few 15000 FB groups are you speaking of your FB group? Anyhow, I can’t seem to locate the video. Thanks

Feel Better Diane, the video re-run was great! Love all of the apps I could listen to that “voice” all day long.

Sounds great Jim.

Jim and Diane, The biggest problem with my 15000 is tension related. I thought I understood tension but recently had to trip into the dealer for an adjustment, apparently that was all that was needed

Janome Blue Tip = Organ 15x1ST#11 Regular Point Janome Red Tip = Organ 15x1ST#14 Regular Point Janome Purple Tip = Organ 15x1Sp#14 Ball Point

I have also used this product it's nice and less expensive than the offerings from "Annies" I have purchased it on Amazon. Deb in CA

I'm not quite sure how this topic got into this thread but as for the presser foot lifter being in an odd place. Have you tried the knee lifter? It sounds like that is what you are looking for "an ext

Thanks Jim, who knows why I was making this so hard!

Is there a way to delete designs that were imported into the AcuDesign app? I have duplicates, it seems that once upon a time I was able to go into the iPad storage settings and see the individual fil

Thanks for the input Ceil. I am with you if I am going to invest the time it takes to make a nice item then I want the fabric to be the best I can afford. I shop when my local quilt shop has sales lik

Ceil, I have used Connecting Threads fabric in the past but haven't in a long time. I thought that they were a pretty good buy. I am just curious as to why you don't use them any more, did you have a

I also use a 7mm ankle, just for a few feet and for my “curve master” foot. I have eyeballed it and I feel like it will be OK there is a screw in the front of the ankle that seems to stick out a mm or

Jim, I spoke to my dealer today explaining the issue; she said she would call Janome TODAY. I’ll ask her what transpired on Friday when I am going back to the store. I tried to post to the Janome Face

This is the first time in 10 years of owning and using a Janome that I am truly disappointed. I understand what Jim says, it's expensive to update apps, HOWEVER Janome stressed the ease of use of Acu

Jim, Your patience with and care of the people in this group continues to amaze me. I have been able to use the Dropbox app in the way you described above - it is far from the simplicity of the “old”

My ipad is using OS11 as well could you walk me through how to get my AcuDesign to work correctly with it again? Thanks in advance Jim I spoke too soon with regard to the Dropbox fiasco. With iOS 11 i