I recently told that my bobbin tension is set too tight on my 15000. I use prewound 60-wt bobbin thread and the yellow dot bobbin case for embroidery. Looking at the reverse side, I do not see any vis

I finally got the film cover on the embroidery unit of my 15000 properly replaced. No more blue painters tape. Attached the unit turned on the machine and got an error message to "raise the presser fo

I use a thread stand with my Floriani threads. I use the little doohickey (thread guide) that comes with the 5-spool thread stand made specifically for the 12000/15000, (Part #03325515). The guide fit

In a FaceBook group not specifically related to Janome someone was telling of new software for the MC 15000 that will let you scan any file or picture with your iPad, and send it wirelessly to your Ja

A few months ago I posted that my embroidery arm on my MC 15000 was making a terrible racket. Master Moderator Jim was kind enough to provide the part number needed to repair the arm. (Part #859193007

I am getting ready to install Janome MBX 4.5 on my new Windows 10 computer. Do I need to install 4.0 from the cd and then install the upgrade to 4.5? Or is the complete program on the 4.5 cd? Thanks f

That happened to my 15000 recently. Technician thought he was doing me a favor by repairing it with a piece of blue painter's tape. I sewed on it several hours a few days ago and the tape is not going

Got it working again. Just needed an updated dongle driver. Thanks again for all your help. Mary in Texas

I'm glad someone knows what the part is. My dealer swore up and down that there was no plastic film in the embroidery arm until I brought it in and showed her. Thanks for providing the part number. Be

I opened my embroidery arm on my 15000 the other day and it made a terrible racket. It sewed just fine but when it came to a certain spot it would make a terrible noise. Upon close examination I see t

I upgraded from Windows 7 to Windows 10 and now my MBX 4.5 won't work. I get an Unable to open HASP Run-time (E0009) error. Have looked in Microsoft Services for the Sentinel Licensing Manager but it'

Jim so graciously pointed me in the direction of the Janome Global site when I had a problem with updating Horizon Link Suites, so I'll share it with you. You should be able to update you current 1500

I thought I saw somewhere that there was an update to Horizon Link Suites that adds the new RE18 hoop. I have updated my 15000 to version 1.10 and MBX to 4.5. I have no problem seeing the RE18 hoop in

I had been working on quilting a quilt for several hours when my MC15000 made a funny growl. I stopped the embroidery and checked both top and bobbin threads. They were fine. I tried to turn the hand

The new color is the strip under the screen. The strip under the current MC15000 is turquoise, under the new V2 it will be silver.

Thank Jim, for your suggestion. I was able to solve the problem myself. I was trying to bring the needle threader down like I was used to doing on the 12000. Silly me. Watched the onboard video and vo

I recently upgraded from the 12000 to the 15000. Love the machine. The automatic needle threader is great, or put it this way, has been great. And worked with no problems until yesterday. Tried to thr

Played around a bit with my machine last evening trying to figure out what was causing that popping sound. Took off the extension table. Used the SQ23 hoop without any fabric or stabilizer. Magnets an

My MC12000 has recently begun making popping sounds when embroidering. I am making the Hoopsisters mystery quilt using the SQ23 hoop. Each time the machine crosses a certain point on the horizontal ax

Thanks for your help in steering a first time Mac user in the right direction. Now to find a reasonably priced version of Windows 7, or should I use Windows 8? I checked on craigslist and found Window