I have my Horizon Memory Craft 15000 serviced annually. This year I was asked if I wanted the embroidery unit serviced also. Just wondering whether that is a good idea and if others have them serviced

I have had several responses to my offer and have contacted each of them individually .... non of them have responded. The offer still stands.

That was a typo. They are for Digitizer 10 000 and Customizer 10 000

I have a desktop PC running Windows and I have no problems connecting the wifi from a distance of two floors in my house. My PC is on the second floor and the 15K is in the basement.

Will someone please explain what is going on. I am so confused. I had my 15K updated. There was no charge. My dealer said nothing about a Professional Grade HP Foot. Is that an Upgrade? Is that what i

Will someone please explain what the HP foot and plate are for. MY dealer had no idea what I was talking about. I had my 15K updated with the new needle threader but the dealer didn’t know anything ab

I am looking for a source to purchase musical instrument ornaments to embroider. Ultimately FSL but can adapt. Specifically looking for an oboe and viola. Any suggested sites to search?

Does anyone have a source for thread conversion that will let me go from Floriani to Madeira Rayon? I am working on some Anita Good Designs and can not find a good source to convert their color charts

Yes everything is connected and working correctly. No problems with iPhone or ipad except with the 15K. Yesterday I spoke with an Apple rep and he had me reset the ipad internet connection back to fac

I tried several times to contact Janome via tech-support@... and the email comes back as undeliverable. Tomorrow I will try to call. I am running off Airport Express ... reset, updated,

Thanks for response. I have already gone the cycle of unplugging and replugging the router, plus uninstalling and reinstalling the AcuDesign app. I don't understand why for months/days everything is r

I have been using my ipad with Acudesign app with my 15K since last March and have had absolutely no problems. Last week I could not access my sewing machine. When I went to export, ( as I have done m

Can anyone recommend a good reliable iron? I have had very poor luck with the Oliso. After a year the buttons for spray and steam get stuck in the down position. I contacted the manufacture and they w

Does this bobbin winder adjustment work the same on the 12000 and the 15000? Promising this is the last post about bobbin winding, Jim says: The stopper on the 15000 is different, with the screw being

Anyone know what the purpose of the Cross Key function is on the 15K. I accidentally bumped it when I was embroidering and now I am wondering what purpose it serves. Hoping to serve a purpose, Jim say

I had my 15K back to the shop 4 times for the needle threader problem. They finally sent it back to the factory and when it came back it worked perfectly. SO .............. there is a problem and it c

Sorry to say it didn’t work to reset the WiFi. I downloaded the AcuDesign app on my husband's ipad and was able to connect and send a design to the 15K. Also tried the AcuEdit and AcuMonitor on the15K

After months of using the AcuDesign to move designs to my 15000, the program started to freeze and I could not access anything. I had to turn off the IPAD and reopen the app. Today I lost the ability

I went to my dealer and asked her to order the QB-S foot for my 15K. After all the hype I thought I would like to try it. She was told by Janome that it does not fit onto the 15K even though it is lis