I found the problem. I think. I looked at both ports, I saw no wires. What I saw was port 2, had a black plastic thing to the top. Port 1, does not. I used port 1, all the time. By the way, it is work

Yes, I tried it on both ports. And even used flash drives that I knew worked. But was able to use the flash drives on my computer. Another question. If i don't repair the ports, and use a laptop, will

Hi, I have had my machine for about 1 year. Everything worked. Last week, it would not recognize one of my flash drives. Then it said, flash drive unusable. Which concerned me, I had a number of desig

Thank You very much for your help and suggestions. It was very helpful. Maureen

I should have looked at the requirements, before purchaseing, but I was looking for something cheap, and, on a plus note, it is the color of Rose. I don't have Janome software. I am using Windows 7, w

I have a Samsung computer. Would like to switch all my embroidery designs, to a laptop. I bought one today. It has 4gb ram, 32 gb. But it has Windows 10 S. Can this be used with my embroidery designs,

I bought a used 15000. And I want to check to see if it is registered with Janome. How do I do this? Is it important? Thank You Maureen

The plastic extension table, I have one for the 12000, but it doesn't fit the 15000. Is there one for the 15000? Maureen

The apps that are available for the 15,000. What kind of device do you need to download them? I have a Samsung tablet, but nothing available. And would it be better to have a tablet or a laptop? Maure

Thank you for that information. It helps. They said I could get the 15000, for just under $10,000, but that did not include my trade in, of the 12000. What do you think a trade in, amount would be? An

I have the 12000. I've had it for 7 years. Love it. Is it worth it, to trade it in for the 15000? What are the difference between the two machines? I would really appreciate your opinion. Thank You ve

It is the 4 spool thread holder, that attaches to the back of the machine. But, every time, I have to change thread colors, I have to stand up, to see what I am doing. After a little while, this gets

I have a Janome 12000. I would like to take the top cover off, to make it easier, to put on my 4 spools attachment, behind the machine. I can't find it anywhere online. How do you take the topcover of

One of my circuit boards blew, but not the fuse, which I don't understand. Can I just buy the circuit board, or do I have to buy the entire power supply? Maureen

I was embroiderying, and left the room. The top thread ended up, winding in my bobbin area. The machine stopped, and shut off. I cleaned it up, but the machine will not turn back on. I have unplugged

why did my top thread, end up in the bobbin area, making a very large nest, which shut my machine down?

Janome Artistic edge cutting machine. It cuts paper and or fabric. And it comes with its own software program. I was wondering if there was a group, just like this one, for that machine. Thank You

I just purchased the Janome Cutting Machine. I was wondering if there is a group, just for this.? Thank You Maureen

K-Lace, has a sale this Saturday only. One of their designs, that I am interest in, requires a hemstitch needle. I'm not sure what that means. She said to double check to make sure, our embroidery mac

I use BFC embroidery thread on my 12000. And I don't have any trouble with it. Recently, my friend purchased a long arm quilting machine, and asked me, what kind of thread to use. I don't have any ide