All ended well with my MC12000 after the plate came off during embroidery. Janome UK were very helpful and suggested I took it back to my dealer who serviced it 4 weeks ago before returning for repair

Hi Cynthia im not familiar with the 15000 screen as I have the 12000 but I remember a problem I had when I first got the RE18. I had saved the file in landscape orientation so I didn’t get the RE18 as

Thanks for your reply Jim. At the time the machine was doing the first round of zig zig on a red felt poppy when it ‘crashed’, I was sat watching it and it was only split seconds before I cut the powe

Hi Wondering if anyone has had this happen. Had my MC12000 from new and it’s about 2.5 years old. I paid £150 4 weeks ago for a full service and clean. Came back with a good report, and sewed fine for

Hi Jim A while back I mentioned I had lost all my saved items in iBooks, two or three years worth. Tried all sorts to get them back, even went to iCloud where I couldn’t access them. The message was t

Hi Pat I saw your original question and was interested in any responses. Have not used my Acufil for a while as on a mission to clear my sewing room of unfinished projects. I’m nearly done with a leng

Thanks to Jim and everyone for help and suggestions about the loss of my .pdfs. Haven’t been able to retrieve them, despite working through lots of suggestions. From now on anything worth anything wil

Hi, I have saved lots of sewing related .pdfs to iBooks over the last few years I’ve had an iPad. Opened iBooks last weekend and all my saved files are gone. I’ve checked on the iCloud and there is a

Hi Viola Janome UK quoted me £29 GBP which I thought was very reasonable when you consider the price of some other machine add ons and accessories. Lynne

Thank you Jim. Might Diane’s video be included in the 12000 app too? It is a fantastic resource and I’m pretty good with instruction manuals but after getting your app I’ve got so much more out of my

Thanks Linda, look forward to hearing how you get on with it. lynne

Hello! i was wondering if anyone had tried the Accustitch software and what they thought of it? It’s available to order from UK dealers and not expensive. I'd be using it on my MC12000. Any thoughts o

Hi, I've just got the My12000 app and am really pleased with it. I recently started learning to use the Acufil tool and the app explains it so well. I don't have as many stippling and quilting designs

I joined the 500e Facebook group as I couldn’t find a Yahoo group for this machine. Woodrow crafts on You Tube have done quite a few videos for the 500e which I found very useful. Lynne Sent from Mail

I bought the RE18 hoop last month. It does show up as the last hoop on page 2, so you need to press the right arrow to get to that page. Lynne Sent from Mail for Windows 10

Hi This is my first post to the group. I traded my 500e and MC8900 for a new 12000 in January. Cut long story short, I have eye disease and I asked my dealer if I could test drive some models to find