Hi Sherryl i had this problem earlier this year. When I asked here it was suggested that I should alter the auto presser foot pressure. It continued so as soon as my dealer opened up after the lockdow

Hi, I am in UK and registered on the free trial with Janome UK. I’ve been sent a £100 voucher to use before 31 May. Worksheets are being emailed to help you get used to using the programme, but I’ve f

Hi, One of my 12000 started doing exactly the same thing a couple of months ago. It’s due a service later in the year so I’ll get them to fix it. I’ve been winding bobbins on the machine on the days i

Thank you Jim. Have done some more furniture rearrangement and gone back to the old, shorter cable. All working again now. Very grateful for your help and advice. Lynne

Hi Jim, I have reorganised my sewing room and the cable and usb extenders are no longer long enough to connect PC to MC12000. Husband has bought a 10m extension and I can only get it to transfer desig

Thank you Jim that worked perfectly. I was so relieved to be rid of that annoying beep! Adjusting the foot pressure +2 did the trick. thanks again for your help. Lynne

Hi Does anyone know why I am getting a check correct presser foot warning. I have 2 MC12000 machines and it has started happening on both. One machine is 3 years old and recently serviced. The other i

All ended well with my MC12000 after the plate came off during embroidery. Janome UK were very helpful and suggested I took it back to my dealer who serviced it 4 weeks ago before returning for repair

Hi Cynthia im not familiar with the 15000 screen as I have the 12000 but I remember a problem I had when I first got the RE18. I had saved the file in landscape orientation so I didn’t get the RE18 as

Thanks for your reply Jim. At the time the machine was doing the first round of zig zig on a red felt poppy when it ‘crashed’, I was sat watching it and it was only split seconds before I cut the powe

Hi Wondering if anyone has had this happen. Had my MC12000 from new and it’s about 2.5 years old. I paid £150 4 weeks ago for a full service and clean. Came back with a good report, and sewed fine for

Hi Jim A while back I mentioned I had lost all my saved items in iBooks, two or three years worth. Tried all sorts to get them back, even went to iCloud where I couldn’t access them. The message was t

Hi Pat I saw your original question and was interested in any responses. Have not used my Acufil for a while as on a mission to clear my sewing room of unfinished projects. I’m nearly done with a leng

Thanks to Jim and everyone for help and suggestions about the loss of my .pdfs. Haven’t been able to retrieve them, despite working through lots of suggestions. From now on anything worth anything wil

Hi, I have saved lots of sewing related .pdfs to iBooks over the last few years I’ve had an iPad. Opened iBooks last weekend and all my saved files are gone. I’ve checked on the iCloud and there is a

Hi Viola Janome UK quoted me £29 GBP which I thought was very reasonable when you consider the price of some other machine add ons and accessories. Lynne

Thank you Jim. Might Diane’s video be included in the 12000 app too? It is a fantastic resource and I’m pretty good with instruction manuals but after getting your app I’ve got so much more out of my

Thanks Linda, look forward to hearing how you get on with it. lynne

Hello! i was wondering if anyone had tried the Accustitch software and what they thought of it? It’s available to order from UK dealers and not expensive. I'd be using it on my MC12000. Any thoughts o

Hi, I've just got the My12000 app and am really pleased with it. I recently started learning to use the Acufil tool and the app explains it so well. I don't have as many stippling and quilting designs