The Janome Canada website still has all the updates for the older machines and software. I suspect that the Janome US site also still has them too. Customizer 11000 works just fine with Windows 10, ex

Lovely work! DonnaM Canada

Congratulations Cheryl! I too put in my order. I had a chance to try out the machine at the launch in Las Vegas. It is awesome and you will not be sorry you ordered one. You can now go to the App stor

Oh my goodness! That was a few years ago wasn't it!. I still follow all the conversations but only put in my two cents when I actually feel I have something new to add.

jef format has been recognized by Bernina Embroidery Software 8 since the software was updated to 8.2 in earl 2019. For those not liking Janome Artistic Digitizer, the Bernina software is a great opti

I have been following this conversation and I have to admit I am puzzled. The only other thing I might add is to ask what bobbin case are you using? If you are using the yellow dot bobbin case, then I

Note stitch number you are on. Remove hoop. Turn machine off for a couple of minutes. Turn back on. Arm will move, might make a terrible noise, but will be calibrated correctly. DonnaM Canada

I doubt that the invisifil thread will melt under a type home iron. Polyester is heat resistant. Perhaps the quilt shop was thinking about nylon thread which will melt at a much lower temperature. Don

Once the software is installed and open, you can change the language to French. There are quite a few languages included in the Tools>Options menu. DonnaM Canada

Hi Kay When the top thread pulls out of your hand and tangles underneath it means your upper thread has come out of the take up lever. Re-thread top and bottom and try again. DonnaM Canada http//www.s

I quilt in the hoop a lot. By default tension in embroidery is not balanced. That is why the back does not look very nice. To overcome this I adjust my upper thread tension to 3.4 and I use the blue d

The two blocks you cannot see at your 12000 are too long for your GR Hoop. Maximum length in the GR hoop is 300 mm. There is not special hoop for this situation. You need software to split the design

They did not take away the 5X7 (really it is 5.5 X 7.9 in). They have not included the RE28b which was the largest hoop on the 500E. This hoop has been replaced with the new RE36b hoop. Anything you c

You might want to try creating your own with Stitch Composer. Stitch Composer is part of HorizonLink Suite. Donna M Canada http://www.snipandstitch.com

As you do not have Digitizer MBX, I would recommend a stand alone software called Patternmaker. You need to buy the Standard and the Machine Embroidery add-on. I have used this software for over 15 ye

You need to deal with your dealer. Even in Canada the usb stick with designs came with the RE18 hoop. DonnaM http://www.snipandstitch.com

For those looking for information on the MC 15000 (and many other topics) check out and and sign up for Janome Life. This is a blog by the Canadian educators. A recent post covered the workbooks: http

Sorry, haven’t read the list for a few days and it may be that you have already done this. If so, disregard this e-mail. Terry, I believe what you should be doing is found on the start menu of your PC

If you are using the yellow dot bobbin case, switch to the red. It is also helpful to slow the machine down to about 600 when sewing the satin stitch on some designs. The speed and the yellow dot bobb

On our 9 mm machines with the zig zag plate on it is possible to do twin needle embroidery but you do need to be careful. As Janome embroidery machines stitch during embroidery in the left of center p