Hi Kay When the top thread pulls out of your hand and tangles underneath it means your upper thread has come out of the take up lever. Re-thread top and bottom and try again. DonnaM Canada http//www.s

I quilt in the hoop a lot. By default tension in embroidery is not balanced. That is why the back does not look very nice. To overcome this I adjust my upper thread tension to 3.4 and I use the blue d

The two blocks you cannot see at your 12000 are too long for your GR Hoop. Maximum length in the GR hoop is 300 mm. There is not special hoop for this situation. You need software to split the design

They did not take away the 5X7 (really it is 5.5 X 7.9 in). They have not included the RE28b which was the largest hoop on the 500E. This hoop has been replaced with the new RE36b hoop. Anything you c

You might want to try creating your own with Stitch Composer. Stitch Composer is part of HorizonLink Suite. Donna M Canada http://www.snipandstitch.com

As you do not have Digitizer MBX, I would recommend a stand alone software called Patternmaker. You need to buy the Standard and the Machine Embroidery add-on. I have used this software for over 15 ye

You need to deal with your dealer. Even in Canada the usb stick with designs came with the RE18 hoop. DonnaM http://www.snipandstitch.com

For those looking for information on the MC 15000 (and many other topics) check out and and sign up for Janome Life. This is a blog by the Canadian educators. A recent post covered the workbooks: http

Sorry, haven’t read the list for a few days and it may be that you have already done this. If so, disregard this e-mail. Terry, I believe what you should be doing is found on the start menu of your PC

If you are using the yellow dot bobbin case, switch to the red. It is also helpful to slow the machine down to about 600 when sewing the satin stitch on some designs. The speed and the yellow dot bobb

On our 9 mm machines with the zig zag plate on it is possible to do twin needle embroidery but you do need to be careful. As Janome embroidery machines stitch during embroidery in the left of center p

Sorry, forgot to add that you might not have the right shape thread guide. The S9 needs a round hole thread guide. But, again, I think the thread stand you received from Janome UK is a part number spe

It looks the part number 3858402009 might be specific to Janome UK. When I put in that part number at a general site we sometimes use, the seach asked if I meant 858402009. I said yes and the 2 spool

If you are using the latest version of software (Build 8661) and your program is crashing it might mean you need to update your video card driver. Here are the instructions from Janome Tech Support th

To those in Canada looking for the RE18 hoop you can contact any Canadian dealer in your area. I’m sure they would be more than happy to order it for you. If you have a Janome 12000, your machine must

Glad it worked for you Cas. As to HorizonLink not opening when you click on a design, yes your other program has taken this function over. I don’t have that program so I can’t you with that but perhap

For those having issues with HorizonLink. When you first open HorizonLink, click on EmbLink Tool. Do not try to do anything else. Now click on the Application button in the very upper left at the end

This caught me off-guard in a class I was teaching just yesterday! For some reason the “Finish” has been replaced with “Lock” stitch. Donna M Canada http://www.snipandstitch.com

In the Set menu for embroidery you can turn off the cut at the end of a colour change/end. See page 128 in your manual. It will still do a tie off but you can leave long thread tails to bury in the qu

Use the + sign beside the number of stitches in the design on your screen to move to the first stitch – not the start button. You can now use the arrows to move the hoop so the first stitch will align