Your design has to be on an IPad to send to your 15000. It also has to be in one of the apps that we were given when we purchased our machine. Our machine is wifi available but not computer friendly i

Sad to say Janome even though I love the machines dropped Wilc (Hatch,) and Trevor quickly for the new Artistc software which in reality(I believe) was the name of Bernina software for years. Wilco ha

The more bells and whistles the more expensive to repair. Sent from my T-Mobile 4G LTE Device

I too have mixed feelings about the new Janome. In some respects it is somewhat overkill for what is offered. The larger hoop is interesting but it does not make hooping a large quilt any easier to ha

It could be it is not sliding on the clips that hold it on. When you slide it on be sure you are pushing it close to the machine while you slide to your left. Sent from my T-Mobile 4G LTE Device

Shut your machine off. Let it cool down then unplug pedal and turn on Try using without pedal If that does not work then if you have cleaned checked etc. Then take to your dealer. Sent from my T-Mobil

Not sure about EQ7 but EQ8 is fine. You should really contact the website they have great support and could answer that question for you. Virginia

Janome has a posting on Facebook and they said it will be the biggest hoop yet and they mentioned the word continental. You may want to check this out. My interest would be the word "Horizon".The Hori

Yes. Janome brand bobbins and needles made by Organ which are also acceptable. Sent from my T-Mobile 4G LTE Device

Are you using the yellow dot bobbin case? Prewound bobbins that are Janome brand and not running your machine faster than 600 stitches per minute. All of these can cause the problems you are having. S

First shut your machine off. Let it rest a few minutes. It is possible your arm has something stopping it. It sounds more like your embroidery arm making the noise. Before turning back on check your a

I find that there are some flash drives that do not work when I have purchased off brand flash drives. I do purchase from Amazon but I try to stay with name brand. Sent from my T-Mobile 4G LTE Device

The machine is old technology. Is limited to a 5x7 hoop. . And embroidery only and limited stitch allowance. Sent from my T-Mobile 4G LTE Device

You would probably still need a second machine for sewing and finishing. Sent from my T-Mobile 4G LTE Device

No not without windows software. Sent from my T-Mobile 4G LTE Device

I would not use any extensions on my 15000 I have heard many nightmares as to what can happen with the ports. I have one on my computer. Less expensive to replace a computer than a 15000QCP. Sent from

You have to have the upgrade. Check with your dealer. The upgrade was free the plate. Feet etc were at a cost. Sent from my T-Mobile 4G LTE Device

There is usually a PDF that goes along with the update. It seems that that looks like an older update as the last was a 3.0 to make it the QCP versionl

That price is way too high. Even with the included items Check with a dealer perhaps they may have a newer e.g. 12000 or even the 15 000 that include all accessories and more hoops. Sent from my T-Mob

Trust me. Windows 11 if you do not just upgrade from windows 10 and purchase a new computer with Windows 11. It is awesome. I upgraded on my Windows 7 to the Windows 10 years ago when they offered the