There is a 5x7 hoop for the 15000, but it is not new. It is about $200 in the US and comes with a CD with 5x7 designs. Not worth to me, I don't need the designs and my 8x8 hoop works fine for 5x7 desi

The 12000 allows up to 100,000 not sure if it includes 100,000. Virginia Sent from my Sprint Samsung Galaxy S7.

Cheryl the 15,000 does have a separate bobbin winder. I too was disappointed when they did not have it on the 12,000. but now I have the 15 and I have the separate winder. Ginny

Not sure where you live however the actual upgrade to the HP plate and foot and threader should have been free. It was the kit with the ruler work that should have been at a cost. Janome sent out an e

To be honest with you I find the threaders on the Janome machines work the best with either Organ brand or Janome brand needles. I find that when switching to another brand like Schmetz and Klasse the

I know of 2 that have sent machines but not the 15,000. One was the 500 and the other the 12,000 both for constant thread breakage. Both were repaired and the dealer took the cost not the customer.

I wonder if they will replace the 15000, where they came out with the upgrade last year for the 9400 and the 15,000. I remember when the 11,000SE came out they waited almost 3 years before replacing i

Your bottom thread cut controls the top as well Perhaps your thread is putting too much tension on the top when it cuts. What brand is it? Also have you changed your tensions at all? Remember your mac

Yes go to your embroidery setting (check your manual) and you can set your thread length. I have mine set on 1/8. Virginia

Sorry I forgot the America Sent from my Sprint Samsung Galaxy S7.

I feel sad that so many of you are having issues with your 12000. Have you checked Janome global to update your machines to ver2. Shortly after the 12000 came out there was an update to correct issues

Try:custrel@janome.com send them an email.

Jim. I was one of the ver5.0 owners that decided to go with Hatch. At first sometime in October I contacted Janome 2 times for some verification about a version 5 upgrade as many of my software groups

One thing to remember is always to go to your desktop after closing your software each time look for an icon that looks like a trash can and double click to open it will ask to delete recovery files a

Be sure you have the right plate and bobbin case in. I had the 12000 for 6.5 years and my only issue was the foot pedal kept giving me a message to plug in. A new pedal replacement by my dealer no cha

When 4.0 came out there were lots of issues with installs. Even though it was purchased as an upgrade we were not told that it was a complete program and we needed to completely uninstall all previous

Don't you have to select the hoop. The 11,000SE has different hoops.

Anne the 11000SE is not wireless? Sent from my Sprint Samsung Galaxy S7.

I am not familiar with that software. It usually tells you the requirements for the software on the package. Sent from my Sprint Samsung Galaxy S7.

It should be fine however where you only have 4gb of ram your software may take time to open. Be sure to keep the laptop just for your sewing. Most computers are 64gb and have 8gb of ram so yours may