You should check on facebook. The 300 is really old technology, however the tips here should relate to all embroidering. The procedures are the same. Now on a different aspect I had the 300E many year

You have to be sure your thread is in all 4 tensions. The most important is the top under one. Sent from my Sprint Samsung Galaxy S10.

I have been asking DIME to create a hoop for us since the 12000 and it never happened. Sad that Brother seems to get all the attention when we love our Janome machines and prefer them over other brand

I have never paid extra for service on any embroidery unit. That is a part of the machine and not an extra unit on Janome. I would get a second opinion. Sent from my Sprint Samsung Galaxy S10.

You can keep both Hatch and MBX5 on your computer. Virginia. Sent from my Sprint Samsung Galaxy S10.

Go to your set mode and keep scrolling until you get to the calibration . Then you should be able to select your hoop put your hoop on your machine with the plastic insert. Move needle to center posit

When you thread be sure that once you pass the thread through the top (before you bring it down)pull it towards you so it will get under the tension. In fact you will feel a little tug or snap and the

To answer your question yes you can save in other formats Do not uninstall your MBX there are features in MBX that are not in Hatch and features in Hatch that are not in MBX. However keep them both an

Barbara, when version 5 first came out I too had to have Wilcom help me install the software. If I recall his name was Sam and it took hours. I still use v5 but have Hatch2 as well. I love both progra

I paid $799. Because I was an MBX V5 owner. At that time it was Hatchc 1. Hatch upgrade from Hatch 1 to Hatch 2 was a free upgrade and no one paid. Sent from my Sprint Samsung Galaxy S10.

Jim your words are exactly why I upgraded to Hatch when v5.5 came out. I too run v.5 and Hatch2 and also Embrilliance essentials and each one have features I love. The support provided by wilcom is so

I too decided not to upgrade when 5.5 came out and decided to go with Hatch. So much more affordable than MBX even though I run both programs and love them both. I started with digipro and always kept

Take your needle out perhaps it came loose with the move Then turn your machine on and see if the message is still there. If so take to your dealer. The 350 is probably close to 20 years old, may be t

I use my yellow dot bobbin case on my 15000QCP and 12000 and have perfect tension. If you read the manual it does suggest it perhaps your dealer could suggest something if you are having tension issue

I have the quiltmaker 15000QCP and it is onlyb2 years old which is about when the machine came out after thec15000 and the part does pop off and so does my 9400 and my 12000 did also. Sent from my Spr

I have been a Janome owner since 1996 and have the 15,000 upgraded to the QCP. One thing I was taught and learned over the years is that Janome machines are set at the factory for the tensions that ar

Best Press does not stiffen. Terial Magic will stiffen like a really heavy starch. I use it to stiffen when I need to cut fabric at times (not all the time)with my cut machine. But other than that I w

I absolutely love Exquisite thread. I have used it for years. It use to be called PolyX 40 then a few years ago they changed the name. I have had the 11,000, 12,000 and now the 15,000 and it is my go

Is your bobbin case in correctly and is your bobbin the right size. Is the bobbin thread in correctly?All these things should be checked. Sent from my Sprint Samsung Galaxy S10.

You need to request a new machine. If the dealer send it back it should not be at your expense.