The OILSTONE is a tool made by Janome for dealers, and is only available from dealers. I have no idea what dealer cost is, as I retired from the business 12 years ago, but as for the price a dealer ch

#oilstone

The piece is called the "hook race bottom plate" and you can see most of the posts related to it using this search. The part number I last ordered prior to retiring is 627191000. It may have changed s

When you get the new bobbin case test sew with it. If you still have rattling, don’t use it. That would be and indication of damage to either the hook race, or possibly the white plastic disk on the b

Well done Rob! The damage that you've repaired is fairly typical for Janome top loading machines. There are several reasons for it: The bobbin case in the top-loading models is held in place by a magn

Janome seems to have missed the memo about CDs being the equivalent of floppy disks. You can still buy a CD drive that plugs into a USB port, and they are not terribly expensive. Here's one for $20: h

Macs with Intel hardware can run Windows using VMware Fusion, Virtual Box, or Parallels. The latest Macs, from 2019 forward, use Apple silicon and cannot run Fusion or Virtual Box. There is a version

I hate to disappoint, but my divorce from Microsoft Windows happened 16 years ago. But in this case the issue is due to an unfortunate decision by Janome America to make the update available only via

It sounds like it's time to see your dealer.

The fix has been tested and works. An update has been submitted to Apple, and will be released pending App Review. It should be available within 48 hours. Thanks to everyone who reported the issue, an

A fix has been submitted for testing. As soon as it has been confirmed to work I will release an update. The problem only happens if you haven't used the app in a long time. An update to the Library d

That feature is not available on the 350E. I don't think they started tracking it until the 15000 & MB4.

This is a new problem that just started happening. At the moment I am unable to duplicate the problem, or find a reason why it's happening. No crash reports are available, so I'm working in the dark.

Has the machine been serviced in any of those 8 years? The bobbin sensor system uses an optical device under the bed of the machine. That area is where lint goes, and in 8 years you can have a lot of

When making a reply, it should be not be done to an unrelated message. That creates a confusing thread that’s hard to follow. In your case your original question did get a reply here: https://groups.i

ThreadBook is my app, and has no connection to Janome at all. There is a support request tool built into the app, but if you can't open it that won't help. Please send an email to: support@threadbook.

To Vickie and others who may have items to sell: Groups.io obscures the email address of all members in every post. This is done to prevent spam and spread of virus. It’s beyond our control, as it hap

We need more information. When you say you cannot get designs into the machine does that mean you don’t remember how? USB isn’t working? Software isn’t working? It probably is not the motherboard, but

No need for all the extra steps. When putting a new spool on the machine for the first time, just pick off the bit of sticker that comes out. It's a rare problem (once in 25 years for me), and probabl

The "tensioner" is a complete assembly, made up of the tension discs, a stepper motor, and plastic mount. In 25 years of being a dealer I replaced one exactly once, at the suggestion of a technician a

Yes that's the part for the stopper, and yours looks OK. Changing out the hook race is not easy, and it has to be done very carefully to preserve timing. It's also not usually necessary unless it is b