I have downloaded your video, then deleted it as it makes a big hit to the limited amount of storage we have for the group. What's happening is that either the bobbin case, or the metal hook race it s

Nicks, scratches, and gouges in the bobbin case can definitely cause the “bouncing bobbin” phenomenon. It can also happen if there is damage to the hook race that the bobbin case sits in. Remove the n

The answer to your question may be in your signature. Cold can make the touch screen do some weird things. It's very unlikely that the stitch count of a design would cause the software to do that. It'

In the original JEF format it was 78. This coincides with the number of thread colors in the original Janome thread boxes 1, 2, and 3. I believe the JPX format increased the number to 100, maybe even

Craft Foot K was included with the Memory Craft 6000. It is used with decorative stitches, much like the satin stitch feet F and F2. The difference is that K has a raised area on one side. The idea is

The answer to your question is much like the answer to the old question (and if you know what I'm referring to, you're officially old!) "How many licks does it take to get to the center of a Tootsie R

You may have a cotton lint buildup in between the tension discs. Take a strip of fabric (denim works well), fold it in half, and use the folded edge to "floss" through the tension slot. You may not se

Hi Mary, thanks so much for using our app. We are about to enter a new phase of development. Apple is now making their own chips, which has turned out to be a major game-changer. They are insanely fas

Diagnosing from afar is dodgy at best, but I'll take a chance. The loop is happening either because a stitch was skipped, or because the needle went into the same hole as a previous stitch. If it were

So here we are on the last day of the most challenging year most of us have ever experienced. Traditionally this is a time to make resolutions that will make things better. Just as traditionally, most

Start with the machine turned OFF. Next turn the hand wheel BACKWARD, a little bit, if you can. That should free the bobbin case. If it does not, just leave the bobbin case as it is. Next grab the hoo

A stepper motor is a specialized motor that does not turn in full revolutions. Instead it moves in very precise "steps". When you adjust your stitch width the stepper motor for that function moves jus

Start by installing HLS from the CD. Then you’ll need to contact Janome to get a link to the update download to update HLS to 1.3. When you download the update, be sure to save it in case you need to

You could update to 2.11, but the V3 update would overwrite it. Since you have already arrange to have V3 installed I wouldn’t bother with 2.11.

Diagnosing this is pretty difficult from thousands of miles away, especially considering that it has stopped ticking. My best guess is that the initial tangle caused one of the internal stepper motors

The QuiltMaker upgrade is version 3. In the US dealers were sent a USB for updating the machine, but customers did not get one. Your dealer apparently just used the wrong USB for updating. He/she also

Be sure to save the downloaded file in case you need to reinstall in the future.

The V3 update to HLS is only available as a download using a link emailed by Janome. If you don't save that downloaded file, you cannot update after a reinstall. Contact Janome Tech Support through th

Hatch also requires Windows. The Janome Artistic Digitizer runs on either Windows or Mac, but it won't open any JAN or EMB files you have created in MBX5. It will open all stitch file formats, includi

That's normal. ALL designs MUST be in a folder, which is itself inside the EMB folder. A design folder may contain ONLY designs, not other folders. It's a frustrating system, because it works like Win