A one-off event like this is super hard to diagnose. It sounds like an electronic rather than a mechanical issue. Given that this machine (15000) has a lot of software in it, there is a distinct possi

https://youtu.be/DV9bDAYHOQg

There's a stitch file in the Files section created by member favymtz: FrKnot.stx It was created for the 12000, but should also work on the 15000.

It took me a couple of years to diagnose this problem, which was happening well before the 15000, on the 9000 and subsequently the 11000. There are two stages to the problem. It starts with the bird n

You've almost got it. As you observed, designs must go into the EmbF5 folder. However they must then go into a folder which is itself inside the EmbF5 folder. The machine creates MyDesign for that pur

That message is kind of like the "Check Engine" light on your car dashboard. It can have many different causes. What it's saying is that something in the power-on self-test has failed. In the 15000 it

There is a small spring clip in the take-up lever that keeps the thread from coming out. The red arrow in the photo points to the clip. Open the door on the machine and confirm that the clip is still

It's been at least 15 years since I last worked on a 9000, so my memory might not be reliable regarding the self-test. However you may be able to verify operation another way. Again, with top cover of

Keep in mind that the tension is held open mechanically when the presser foot is up. With the top cover removed, put the foot down and turn the machine on. You'll see the tension adjusting gears move

It sounds like there may be debris lodged between the tension discs, so they cannot close properly. Take a strip of scrap fabric (Denim is especially good for this.), raise the presser foot, fold the

The STD foot was created before the HP plate was. It is designed to be used with either the standard plate included with your machine, or the single-hole plate if one came with your machine. When usin

Usually the only prep needed is to plug the new drive into the machine BEFORE attempting to put anything on it. That will create the required folders for you. You can also use the "Format" operation i

That's why you got the message. The bobbin case either got spun past the stopper, or was lifted up by thread being out of the take-up lever so it jammed. Remove the thread. Then turn the hand wheel ba

Remove the needle plate and bobbin case. Turn the hand wheel through a couple of stitch cycles. If it is hard to turn, it may be a bushing failure which will require dealer intervention. If it turns e

Not inappropriate at all. These days we're all tightening the belt a bit. Being consumed with app development these days, I no longer use any embroidery software. Diane is transitioning from Janome Di

Remove the needle plate and bobbin case. Check both for nicks or scratches, especially around the hole the needle goes through in the plate. Also look closely (maybe with magnification) at the hook ra

Good catch - I totally forgot the EmbF folder. It would have been so much easier if Janome had used the same scheme for all machines. Unfortunately it’s been 10 years since I last worked with those fo

There are two requirements for designs to show up on the 350E: 1. All designs MUST be inside a folder. 2. All folders from step 1 MUST be inside the My Design folder. If you just put the designs into

In the 15000 that was manufactured as Quilt Maker there is no removable cover over the top thread guide. Removing it requires removing the top cover and removing the screw underneath. As long as you o

Your best option is to stick with the HP PC using the Janome software. The iPad is iPad 2, which cannot be updated to use the latest apps. The old Mac might be able to run Windows under a virtualizati