Just a thought: there are three ways to raise the presser foot. Could something with the knee lift be causing this. Try putting the knee lift in and raising and lowering the presser foot with that, li

Thank you all for taking the time to respond. Now I know what those things are and how it relates to our machines. Thanks again. Pat Kowalczyk

Please elaborate: What is a QR code? I have a 15000 and am in the dark about much of these things. Thanks very much. Pat Kowalczyk

Thanks everyone, Success!!! I followed your advice and got it done. Now I will format a bunch of them, for different categories and have my old designs ready to go. Many thanks. Pat Kowalczyk Virus-fr

Thank you Cheryl and Tracy, I looked at the manual and things are becoming clearer now. I am coming from a Viking Designer SE where the motherboard went bad and I figured out how to convert all my pat

Thank you Tracy. I am sure I'll be able to format the USB now. I have read the manual, somehow I missed this. I have also been looking on-line. I appreciate your help, thanks again. Pat Virus-free. ww

I have a Pfaff, Passport 2 that I am willing to sell. Details are in the database: https://groups.io/g/onlinesewing-janome/viewrow?id=2341&rowid=594631&lv=1&p=RowNum,,,20,1,0,594631

This would explain why my 15000 didn't load designs from a USB. I am not quite clear on how to format the USB drive. Do you have to select the USB drive in the machine? I guess once it is formatted yo

Thanks. I appreciate your help. Pat Kowalczyk

Dear Virginia and Candy, Thank you both for responding. I will look for the topic on the FB page. Pat

I signed up for a Janome "event" on FB. The FB group it was on was the "Janome 15000 FB Virtual Guild." When the time for the event came, I could not find a way to access it. I know this is not exactl

There is one for the 15000, I got mine included with the machine. Pat

Hi Susan Thank you for adding me to your list.