I am the original owner. It is registered, so I will definitely ask why it wasn't covered under warranty. Thank you.

I forgot to say my dealer was very kind and sympathetic. He did everything he could to try and fix my machine before sending the machine back to the factory. Again, is this a design problem? Do other

I had my 15000 for 11 months, and my machine started doing the same thing. I took it to my dealer 5 times over the course of 3 months! It would embroider fine for a short time, then the bobbin case ju

I bought some online from Quiltinaday.com

Thank you for your quick response. I took your suggestions and the machine into my dealer. He told me not to be afraid to use the machine. It did what it was designed to do. I'm anxious to see if it d

I was using my 15000 embroidery unit this weekend. It's only a year old. Everything was fine the first 25,000+ stitches. Suddenly it jammed making a horrible noise. I took off the hoop, turned off the

Jim, First off, I love your new thread ap! It has saved me countless hours trying to convert thread colors. I just purchased my 15,000 last Jan. so I'm new to machine embroidery. I do use Hemingworth

Good Morning, I was wondering if Hemingworth thread included in your new Thread app? I'm always having to find thread conversion charts when I buy embroidery designs. That's the only thread I can get

Is Hemingworth thread included?

Yes there are magnetic clips for the S9. Janet