Not sure if this is relevant but the 15000 is now discontinued, if they have sold the copies they may not be reprinting, may be why you are unable to track down a copy.

Are you using Janome bobbins. I’ve found using prewound bobbins that aren’t Janome but generic said to be Janome type can cause the bobbin to leap about and push the cover off, especially when they ar

Just an add on to Jim’s don’t put a folder in the my design folder, it can only be a file. However folder can sit next to the my design folder.

I’ve had this with my 15000 for about a year now, I took it for a service earlier this year, and mentioned it to the tech, he said the spring was there and not damaged, he has moved the arm slightly,

That’s a common thing, I thread the lever from the left side, so the thread crosses, that seems to solve the problem. It’s a tip from Diane. It’s called the alternative threading I think.

I had similar with my 15000, I was terrified! I put a new bobbin case in as my original had been punctured with a needle strike, I filed it and it was working fine but I wanted a new one, so replaced

No it won’t hurt the machine, if it doesn’t read the format it just won’t show it. I’m fairly sure the 350 will read it, can’t remember if I’ve used it on mine.

Trusizer has been discontinued. Not sure if the paid version is still available but the free download and th online version are discontinued

I have Janome V5.5 and have used V4 and V5. I’ve not had a problem converting a format to .jef. .dst should work in your machine, most modern machines read .dst now, .sew is an old format for Janome I

Bernini software doesn’t recognise Janome and the Wilcom Janome software doesn’t recognise Bernini, because they were written by Wilcom. If you have the dst version your software should read it, and y

Is your thread securely in the take up lever? If the problem is underneath it’s usually top thread that is the problem. Have you cleaned the upper thread path? Use a Hoover over the front of the tensi

It’s been a while since I used my 350e and had to go back to the manual to double check myself. I have the 12000 and 15000 and they have a different set up which is easier 😂

You can put your own folder along side the My design folder, it becomes the folder list. Folders don’t go inside My designs it files. When saving or dragging and dropping on the computer you save the

The files have to be unzipped, the files go into the folder you don’t put a folder of files in the my design folder. If they are unzipped they could be too big for the hoops

I also put fabric or paper und the foot to stop dust and fluff dropping into the bobbin case

I fpound a load on Amazon, bought a pack of 10. Wasn’t very expensive. I have some upstairs with embroideries I want to do and I have some downstairs with the PC. I also use some older USBs I found lu

Pam do you us the Janome MBX Digitizer, if so what version and does it work without any patches or anything.

I’ve found windows 10 ok with my Janome software, I have V5.5, although I think there was an issue with it after I upgraded from V5. I had to have a one time only download from Wilcom, whether that wa

I bought my 350e in 2010 I loved it then I love it now, she’s still working been serviced twice. She’s not used as much now as I have the 12000 and 15000 but I won’t part with it the smaller hoop is u

15000 only works with iPad. I have transferred to 15000 with Janome V5.5, but that’s windows software. It doesn’t work with iMac or apple phones or laptops.