Also what software do you have that you could look at the designs in your computer to make sure they transferred ok! Could the designs be too big or turned the wrong way in the hoop??? Check that in t

I would delete all the folders except the Jef one! That is what the skyline uses !

You have to transfer mbx v 5 /5.5 from old computer license to new computer to get it to work - but there are people who have it installed on windows 11 Kaye in La

Fav You are right!!! They need to turn all virus ware/ windows defender off!!! To get it installed!! If they are using avast software they need to make sure it hasn’t put the program in the sandbox!!!

Go to janome.com Go to menu- learn-go to bottom of page click on support Go to technical support- machines-choose horizon 12000 If machine is v 1.00 or 1.10you will need to update the 12000- download

Happy new year Jim & Diane! And the biggest thank for all the classes I took learning digizter 10000 -& up with Jim and classes I took w Diane!!! Happy new year Patricia ward!!! I meet you at Jim’s un

Hi Jim, Been awhile - I have a friend who has digitzer mbx 4.0 K - Her daughter bought her a new computer -windoes 11-and I have not been able to get program installed. will not validate the gold dong

Email the zip files to yourself from your phone Kaye in la

My godchild lives in Wiggins!!! Need to go visit her soon!!

I also had years with my 15000- my dealer was retiring a few yrs back and I had started getting this message but let her take care of her customers before we looked at mine!!! Ended up after she tried

I believe the largest hoop for the 9850 is 6.7” x 7.9” So the biggest square you could do would be 6.7 “ x 6.7” Kaye in la

You can open design on my machine and remove usb while it is stitching! I had a janome educator fo that to me in class one day and I was so upset but it kept sewing the design! Kaye in la

If design is real dense You might try to enlarge it 10-20% making it not as dense! Kaye in la

I have been a janome user since the mc9000 machine and started with the scan & sew software Then went to digitizer 10000!! Now have the 15000 and mbx5.5! I have been going back & forth with janome tec

I need advice I have mbx5.5 on laptop windows 10 I was trying to send designs from a removable hard drive to a usb stick- looking at designs in manage designs - opening them -then write to usb It woul

You need to resequence the words to before the backing stitches- If I remember select words then use the arrows in the objects propertybox at bottom - right side To move part up or down Kaye in la

Good to know ! Kaye in La

Check on Janome USA site sam f just did a class on the serger use

Where do you find the fabric to make your bras? I am very Full large busted and would love a bra with a wide band at bottom Of bra but can’t find one in my size Kaye in la

I would keep boxes in case you ever had to mail it to New Jersey! Just my opinion as I have sent mine after my dealer retired!!! Kaye in la