This happens to me on my 12000. When I took the machine for service it did not happen at the shop. I was told to make sure the needle is down in the cloth before starting to sew. Whatever. It doesn't

Same here. No problems. Love the machine.

Just now doing a small quilt for a test on the acufil. I have found that you need to hold the quilt with your hands to help move the quilt when embrodiering. Did a couple embroiders without helping th

Thank you. Good to know.

I wanted to upgrade to Windows 8 and dongle would not work on that computer. I took the computer back and use my old computer. I do know of some people who have no problem with Windows 8 and the dongl

I have noticed the same thing. Glad to hear someone else has noticed it. I thought it was just me until I changed the foot. Then I didn't know what to think. I'm not as happy with the 12000 as I think

I have also noticed that on my machine.

I agree $400 is alot to pay for a hoop. I just wanted the hoop also. Love the hoop.

I purchased my 12K in December. At first I was overwhelmed with evrything. Now that I have had time to get use to the 12K I am so happy I purchased the 12K. It really is not complicated. Just read the