This caught me off-guard in a class I was teaching just yesterday! For some reason the “Finish” has been replaced with “Lock” stitch. Donna M Canada http://www.snipandstitch.com

In the Set menu for embroidery you can turn off the cut at the end of a colour change/end. See page 128 in your manual. It will still do a tie off but you can leave long thread tails to bury in the qu

Use the + sign beside the number of stitches in the design on your screen to move to the first stitch – not the start button. You can now use the arrows to move the hoop so the first stitch will align

When you are trying to move a quilt under the dual feed foot, first press lock-out then the foot up button. This raises the foot to its highest point and lowers the feed dogs so it makes it much easie

The 12000 was launched in August 2011. The 14000 within the last year or so. Unless there is a huge difference in price then go for the 14000 as it has much newer technology behind it. Donna M Canada

Puffy foam adds height to the embroidery design and while you don’t say (or I missed the post) what is wrong with the design when sewn on the 15000 I suspect you are getting terrible tension. The sens

Here’s what I teach our new owners. Touch Start, when hoop just moves Touch Start again. This will stop the machine at the upper right corner of the hoop. Pull up the bobbin thread. Loosely hold the u

If you are using the yellow dot embroidery bobbin case, switch to the red bobbin case. The looping is because the tension in the bobbin is too tight for the bobbin thread you are using. Donna M Canada

Try opening the image in Windows Paint. If it opens, you can then probably just copy and paste the image from Paint right onto the workspace in Digitizer V5. Donna M Canada

I haven’t kept up with this and someone may already have suggested this, but have you tried using another USB stick? USB sticks can and do quit working in the machine and on computers. Just because yo

Maybe you need to update your Horizon Link software. The latest version is 1.2 I can see dst along with jef when I use Horizon Link to check designs on my computer. You might also need to update your

Someone else has probably already responded to this but I’ll respond just in case no one else notices. The 15000 Version 2 and the 500E will both read DST format. Donna M Canada

Before stitching on puffy foam it is necessary to raise the foot height. For some reason the sensor foot does not “feel” the extra thickness of the puffy foam. Change the foot height to 2.0 using the

The create a hoop in Version 5. Select “Others” as your machine first. Then right click on the “Show Hoop” icon. A dialogue will open and you will then see where you can “Create” custom hoops. Donna M

Forgot to add – Make sure you change the filter to show “All Embroidery Files” when in Manage Designs. Donna M Canada

This is now built-in to MBX Version 5. Have you tried using Manage Designs to find and view your designs? At first, all you see is the designs that come with the program. Click on This PC and you can

In 2013, photos of a group of poppies were posted by "antonsews". If you are still a member would you please tell me where you purchased the design from. It is absolutely stunning. Thanks in advance.

Great job! What a nice way of using the blocks for a smaller project. Donna M Canada http://www.snipandstitch.com

You are welcome Julia! For others wondering where the embroidery and draw files are, the 200 X 200 block is available for download from the website of the store I teach at: http://www.snipandstitch.co

Great job and some really good advice for new owners of the Artistic Edge. Using svg files does make it so easy to turn artwork into machine applique. Donna M Canada http://www.snipandstitch.com