If you’ve been using the features on your Pfaff then I must add that Stitch Composer is a program on your computer – it is not part of the machine. Stitch composer is similar to creating a motif in 5D

Its a bit odd to start with and the instructions in the help are terrible but I’m having a great time with it! Just plunk away with it. Here’s a link to a project you can try. http://content.janome.co

Which bobbin case are you using? I have problems if I use the red bobbin case with any bobbin thread other than janome. Donna M Canada

Digitizer wants to open .jan files by default. Did you change the file of type to jef before trying to open the design? Donna M Canada

There is a special bobbin case. It came out for the 11000 but it also works on the 12000. It has blue markings. It is worth trying to see if it produces quilting and free motion that you like. Donna M

I’ve found similar problems with another brand of cotton thread. The only thing that seems to work for me is to go up to the Janome Red tip (14) needle for the free motion. On batiks you may need to a

Thanks for posting the picture of the hoop. It looks amazing. I so miss my 11000 with its acufil hoops! I can hardly wait until this is available in Canada. July is what I have heard. Donna M Canada

Good for you! While I haven’t done a quilt as large as you, I too am really impressed with how easy it is to do free motion quilting on the 12000. Donna M Canada

There is an update for Horizon Link Ann. If I remember correctly once installed you will be able to get at the Library folders. Here is a link to the update. http://www.janome.co.jp/e/e_downloads/hori

Thanks for the information. We’ve concluded that she needs to contact Janome to help with this issue. Donna M Canada

Thanks Maggie. That is what I thought was needed. Just thought there might be a quicker way to get help for this owner! Donna M Canada

Not that I’m aware of but I will double check with her today. Thankfully we have a good local tech who looks after our network at the store so I will stick with my original advice to her – get our tec

Hi Everyone I'm having problems with one of my student's instalation of DigitizerMBX. Her computer is top of the line with loads of memory and video memory. When in Easy Design, the Switch to Graphics

It is not likely that Janome will add the Cutwork ability to Digitizer and Janome has followed in the footsteps of Bernina for Cutwork digitizing. As you already own Creative Drawings 5, why don’t you

Do you hear the scissors cutting the threads just before this happens? This is the movement the machine makes after cutting the upper and lower threads before jumping to the next stitch in the design.

It is a tiny bit of a tight fit but the 7700 works as a trolley for the 12000. The way the zipper opens all the way down makes it easier to get the 12000 into the 7700 trolley. Most of our customers u

The Horizon 7700 bag will work. Most of our customers bought it when the machine first came out and have been using it ever since. Donna M Canad

Have you updated your HorizonLink? Here’s the link to the update http://www.janome.co.jp/e/e_downloads/horizon_link_v101.html Donna M Canada

I’m curious to know which brand/type of embroidery thread you have selected in the SET menu as your default thread. If it is Janome Acrylic, then the default tension is lower than for the polyester an

Hi Everyone Just wanted to pass on that Trevor of http://www.sunsetstitches.com is presenting a free webinar on the Artistic Sewing Suite on April 3. You can sign up for it here: http://www.sunsetstit