My new 12000 arrived safe and sound yesterday. I sat and stitched many of the decorative stitches last night. Today I used the embroidery unit for most of the day. The 140 X 140 hoop is perfect for th

Hi Everyone To answer Tina’s Questions: Yes, the designs read faster from the USB stick. The new HorizonLink software that comes with the machine sends designs to the machine in a flash! The thread st

The 12000 moves by less than a millimetre with each touch of the jog key. Fine tuning placement is fantastic. I’ve stitched out two multi-hooped projects that I created DigitizerMBX and even without t

The free-motion feet attach the same as the “sew on button” foot. Hook the back bar on the back of the ankle and then lower the presser bar to attach the front bar to the ankle. Donna M Canada

I actually tried to load a design with more than 100,000 stitches and both HorizonLink and the machine rejected the design as having too many stitches. I split by colour change like we had to in the e

Odd. In the time since I stitched out the first design with more than 100,000 stitches I have stitched 2 others in the 90,000 range in the 230 X 300 hoop. Neither the machine nor HorizonLink had probl

In my experience, the Janome Red or Blue Tip is the very best needle for metallic threads. I recommend it to both our Janome and Husqvarna customers and they seldom have any more problems with metalli

The latest update to the Husqvarna/Pfaff 5D Professional software does include the hoops for the 12000 and will save in jef format for those hoops. It incorrectly includes assumes that hoops from prev

Canadian dealers also have them in stock. Donna M Canada

The 12000 has an option in the SET>Embroidery called “Consecutive Color Grouping”. For some reason the default is ON. Turn this off to preserve the colour order the digitizer intended. Donna M Canada

I’ll be waiting for the new quilting hoop before I try anything larger than the lap-size quilt I needed to finish. The 230 X 230 hoop will work and the magnets do help but over-all they just are not s

Great! Glad it was an easy solution. Heads up to the rest of you -- Make sure you turn off "Consecutive Colour Grouping" in SET>Embroidery to preserve the colour order the digitizer intended. It is On

Are you using anything on the inner hoop to keep the aqua magic from slipping? If the aqua magic is slipping, then the problem you describe can happen because the registration of the design in now off

You really should be using the bobbin case with the red dot for ordinary sewing. The book is quite clear on this. Change the bobbin case and I’m sure the problem will be solved. Donna M Canada

Whoops!! Sorry, should have read to the bottom of my e-mails before I butted in. Good luck with this. Donna M Canada

Stitching on WSS seems to be the common denominator for stitching problems. I’ve uploaded a pdf to the group files called Hoop Assit(1). It has pictures showing how to line an inner hoop with non-skid

Water soluble stabilizer = WSS

Yes, I think. Check out the pictures in the pdf at the group files. Donna M Canada

No, there are not any written instructions. I used double sided tape. The non-skid matting is attached to the bottom of the inner hoop with the double sided tape. I think pictures are worth a thousand

The maximum size USB stick is “unlimited”. We were told this in a Janome Canada meeting directly by the engineer who worked on this on the 12000. Donna M Canada