Is it possible that an anti virus program is shutting it down? Webroot shuts done my digitizer if I don't turn webroot off when I open it up Betsy in CA Confused beyond belief, Jim says: If you are re

unfortunately I can't find the search for hasp driver, I can only search by message number. My computer died and I installed MB on the current computer but it can't find the hasp driver. I know the an

thanks Jim, it worked great. What a releif it was to see digitizer open. when I get some money I might just have to drive to Frisco and purchase the new version of machine and digitizer. thanks again.

I have some new sandisk ata cards and can't get the machine to format them. Digitizer MBv V3 goes only to the G drive not the F drive so I can't write to the disk through the digitizer. Any help will

I always cut the thread very close and nothing has ever in 15 years with janome embroidery has come lose

does anyone know why suddenly after many years why my digitizer MB will no open. System Error X unknown exceptionCode:e06d7363 ExceptionFlags: 1 ExceptionAddress: 770DB832 NumberParameters: 3 Startup

Thanks Jim for the file on how to fix problems with the digitizer V.3.0 I tried your suggestions and several from Janome plus updated to V3.0P but it seems to be microsoft that is causing it to time o

I downloaded the app and then it asked for the code which I got on a card when I bought the 1500 in January 2018 Betsy in CA Sent from Mail for Windows 10

is there a place where I can see the designs on the USB drive that came with the RE18 hoop? My USB isn't working. thanks, Betsy in CA

Your quiltmaker 3.1 already has the hoop in it Sent from Mail for Windows 10

I would try another type of thread. I am a long armer and at times my machine just doesn’t like a certain thread. I use a poly cotton from Superior, or glide with the poly cotton in the bottom Loosen

try another thread and loosen the quilt on the rollers a bit long arm machines just don't always like the same thread. Hope it works out for you, as I also am a long armer and it is frustrating Betsy

I copied the file into my usb and put them on my MAC and downloaded Word for MAC app on my MAC all all works great. Betsy in CA Sent from Mail for Windows 10

you can try using a separate cd drive that plugs into a USB port on the machine to see if it will work. The separate drives are about $7 to $10 in CA. Betsy in CA

I am definitely interested and will join in. Thanks Betsy in CA Sent from Mail for Windows 10

I bought a new Panasonic phone that has a call block button right on the front and it has cut my calls from 15 plus a day to 0 to 3 It blocks that number and I was surprised to find that they really d

I had the same problem and never got the designs Sent from Yahoo Mail for iPad

I have the number of the usb drive on mine and the files were corrupt. I would love to get them as I paid full price for the hoop and the designs. Thanks Sent from Mail for Windows 10

My 6500 is 17 years old and I still use it almost everyday. It has only needed service once 15 years ago. It is a true workhorse and I love it for piecing, dress making, and home décor. Sent from Mail

The stitch regulator from the Grace Company can be ordered for the Janome 6500. It worked great when I had the 6500 on a frame. Sent from Mail for Windows 10