I have similar problems with the 15000, and never had that problem on the 350e and I don’t think I had that problem with the 12000 either. But the basting has never been 100% on the 15000, sometimes i

I have the 12000, but I also have the 15000. I would go for the 14000, the 12000 is discontinued so if you can get one new or exdemo, it’s old stock, I’d be cautious. I’m not a lover of the wifi funct

I have one of those USB double ended gadgets, but it no longer works on my iPad because the app for it hasn’t been updated to the V13. I can still use it as a normal USB but it no longer downloads on

Check the cutter, thread could be trapped in there if it isn’t cutting cleanly, and it could be catching the thread as it sews

Sometimes I’ve found that if the hoop isn’t straight and aligned the turn screw won’t turn, it’s a lon arm , try moving the hoop slightly to the right with it still inserted into the arm, and see if i

Just read this with interest, my 15000 did this once, and it was because the top thread was trapped underneath the cone on the stand, could your thread be caught up somewhere? It might be out of sight

If the Artistic deal is with Janome.com then we can’t normally buy unless it’s on sale through Janome UK. I tried to buy MBX V5.5 from Norway because it wasn’t available in the UK, but they wouldn’t l

Did you send it zipped if you did that could be why your editor and acuedit can’t open it. I always use Dropbox, I send from Acudesign to dropbox then transfer from dropbox on my PC to USB to transfer

The Apple pencils don’t work with all models, there’s at least 2 Apple pencils. I bought the Libberrway stylus from Amazon which works well with my iPhone and iPad and iPad Pro, but the pencil I bough

Resizing can cause distortion, 20% smaller, unless the software used compensates by reducing stitches rather than making stitches smaller you could end up with a tight hard block. If you can it’s prob

Have you tried locating the design in the folder, and dragging and dropping to the USB? Have you checked the USB to see if it has been sent over and it’s ok? I know when I ‘send’ from my software, I d

Here’s a link to the Horizon Link update too for the 12000

Here’s a link to the hoop update

Yes but because it’s an update it is on the second page it doesn’t slot in between the 5x5 and the 9x9 which is what you would expect. But you do need to download the update from the global website, y

Have you downloaded and installed the update from the Janome website? If you have go into edit on the embroidery side and select the hoops, and go to the, there’s and arrow on the right hand side to i

I think I would try the normal zipper foot, probably move the needle position to the every edge of the foot on the side that the hooks are, might give better clearance and avoid the wobble.

Hi Kelly, I have a 6600P, it is a good solidly built machine, it is a work horse that will tackle most things I put under its needles. It has the in built acufeed foot that is very good, and you can b

Not sure if I’m right or not but I use the HP plate for quilting, the HP feet are 1/4” feet for stitching a 1/4” straight stitch, that to me is for quilting. I use the general or zig zag plate for fan

what size is the USB, they recommend no bigger than 2GB SSH don’t tell anyone but I have used put to 8GB but on with a few designs on it, the machine doesn’t have the brain of a computer, if it’s too

If it’s recommended I would oil where the manual suggests just don’t put too much in, hoping you won’t have to next month. They wouldn’t suggest it if it wasn’t necessary. your machine may sound noisy