Thanks for the suggestions. I finally got it off, but I had to pull pretty hard. It just occu Red to me that maybe I could put a tiny bit of oil on the spindle. I wonder if it would easier the next ti

Thanks,.. That's what I thought, but it didn't come off easily, so I stopped. Never thought of the fabric handle. Not sure what I did to cause it, but I'll be more careful from now on. Sue

Is there a way to remove the gray disk (on the 15000)? The thread wound around the spindle, and since I met resistance trying to remove the disk, I didn't, afraid it might break. I know I could use a

Does cleaning under the bobbin case area mean removing it? I try not to do it, because I can never seem to reinsert it right. I use micro brushes to clean all around the bobbin case area. They are lik

I tried to take my 15000 out of the house and it wouldn't fit in my XL Tutto bag. I realize I need a larger one, but the top and bottom openings are only 23", and the machine is 24". Does anyone know

Thanks, I know it's here somewhere, and as long as I don't need it for the 12000, I'm not going to worry about it. Too much else to do :-)

I was organizing my hoops, and making sure I had the right hoops for both the 12000 and the 15000 before I sell the 12000. I checked the manual, and there's supposedly a hoop ASQ 22, but I didn't see

Thanks! I have a copy on the computer so I can reference it quickly. Anything I access frequently I print and keep in a folder for quicker reference. Sue

Have the app; is the basting stitch a sewing "design"? I''be mostly used the embroidery tutorials so far, and would have no idea where to look for a basting stitch. Or did I completely misunderstand,

Thanks. I ran trend micro for years and don't know why I stopped. It seemed like every few years rating on the security programs changed, so I did some checking and both PC World and CNet recommended

I'm 99% sure my computer is infected, but can't get a straight answer to this question: if the external hard drive is infected from backing up files, what's the best way to access them? Can I run them

I embroidered a pocket for a purse I'm making, and it was much smaller than the hoop, so I pressed it onto fusible stabilizer so I didn't waste fabric. The only way I could get rid of the puckers was

I thought I had the IPad 2, but I just got a message that I was eligible to upgrade to IOS 10. It seemed to work, so I'm not going to spend the time and effort to find out which one I have! It probabl

Thanks for the explanation. The IPad is a few years old, but my phone was purchased in July. Since my phone is MIA for now (it's in the house somewhere), would an IPad with wifi work similarly? Since

What do you recommend if we have IOS 9? I have the Ipad 2, and an IPhone 6S plus. Thanks. Sue [Start saving for an upgrade...] When Janome started giving away free iPads with the 15000 the iPad 2 had

Finally, a resolution to the GR hoop situation. I'm not happy that I have to buy another one because a mistake was made somewhere along the line. I took Jim's advice and called Brubaker's. There was a

I've always wondered the same thing. It's especially frustrating if it isn't deleted before replying/ Just having on the page twice seems like it takes up half the potential message space. Since I don

Sorry, I've asked about this before,but I don't remember the answer. Do the 2 DVD's that were available to purchase still have any value? I want to include them in the sale of my 12000, but don't know

I want to embroider a knit baby blanket with trim (not satin), but I haven't been able to find one. I have no idea what to look for, so that doesn't help. I bought one from a Martha Pullen dealer, but

That did it, Thanks! I also enabled 2 step verification. Sue