I attached the embroidery unit and released the arm before I realized I had to change the stitch plate. When I pushed the release lever, it released the embroidery unit, but the carriage arm is still

Do the flash drives ever go bad? I was trying to look at the designs on one of them, and the computer didn't even recognize it. It happened with several others as well. I tried a brand new one, and it

I followed the link and couldn't find the chart. They had useful information, but not the chart. Because I recommended their site and the chart wasn't there, I did some searching, and came up with a g

Glad it helped. I can't give technical help, but if I can share a reliable resource, I'm happy to do it! I went to their website, and found the chart. I don't remember putting the link in there. Maybe

Superior Threads has a very detailed guide as to what needles to use with different threads and for different fabrics. It's not an advertisement, and I should probably save it for reference! Sue

Thanks! The receipt was in my inbox this morning. I must have it set up to automatically charge my credit card. I was just worried that I hadn't paid for it. The receipt was for the foot book and My 1

I need to embroider a butterfly (an outline) on a purse pocket and I have no idea how to find a site that has proven designs. It's been a while, and there are so many companies selling designs, but ho

This a dumb question. I went to the app store to purchase the app, and located the button that said "Buy". I think the next icon said open. I did that, and was able to watch some of the videos. There

Thanks to all of you for explaining the clearview foot. I don't know if I would have tried it with a left needle position, but now I won't! As for the DVD's, I'm not sure how to go about buying the ap

Thanks for the links. A friend of mine raves about the foot book, but I wasn't sure how to find it. Is the "MY 15000" part of the set of two DVD's that you sell or is it something different ? I bought

Have to add an Amen to that! It seems as if there's an answer to every question. Is there a way to search for questions that may have been asked and answered? I try to go back a few months, but it wou

I'll do that, thanks. Eventually the box will reappear, because it never left the room. It's doing a good job of playing hide and seek, though. Your response reminded me not to rely on friends for acc

Can someone tell me where to find the list of included accessories as of November, 2015? I was told by several people that the 5 hread spool holder was included, but it wasn't in the box or on Janome'

Thanks for confirming my suspicions. After I sold my BabyLock, and bought the Janome, I found a bunch of bobbins and wasn't sure which machine they were for. A friend of mine put them side by side, us

I'd like to purchase extra bobbins to go with the 12000 I'm planning on selling, but a lot of them say they're from China or Hong Kong. Will they work properly? I can't see ordering 50 of them just to

I have tried multiple free programs to find out what hoop size the design needs. I was sure I saw it somewhere, but it seems to be MIA. I tried Horizon Link, Ambassador, My Editor and Wilcom True Size

You might try SewItsForSale. They always have people selling or looking for workbooks. You can also post that you're looking for one. There's also SewingStuffForSale. but it doesn't seem to be nearly

Do I need to get a dual feed quarter inch foot for my 12000? I need to get another one, and there's seems to be a difference in price. Some of them say so on the package, but not all. I can't seem to

I have written in a few times asking for advice on selling my 12000, so I thought I'd let everyone know that I finally unpacked my 15000 (got it in November) and I'm double checking to make sure I hav

Question #1 - Is the extra spool holder horizontal or vertical? I have what seems as if it came with the 12000, but it's literally a case of putting a square pin in a round hole. It doesn't fit. I loo