Ditto! When I have any issues, this is my go-to place. I can't thank Jim and Diane enough.

Now that I have the M17, the iPad has become more important. Because my sewing machine and my iPad would connect randomly to different IP networks (we have two in our house with the same SSID and pass

What a great story! The transfer to machine option is a bit of heartburn for me. We have the router from AT&T and a mesh network from Google. My husband set them up to have the same ID and password (h

Judy B, I hesitate to give the store name since you may do better. I talked to another local store today (a friend works there) and they are negotiating a deal that looks really attractive that includ

I normally don't trade in because I can get a better deal selling myself. I just don't have the desire to do that right now - especially the packing and shipping--so I just trusted the dealer to give

I have enjoyed the 15000 for 8 years and before I had it, I didn't know what I was missing. I expect the same with my M17. My daughter has some recent major health issues (ovarian cancer) and I look t

My 15000 is at least 7 years and and I've been good about taking it in for maintenance annually, but it's showing it's age. A few weeks ago, I took it in early for maintenance and adjustments because

Jim, as always, I very much appreciate your assistance (and love your humor). It will be a month or so before I can take my 15000 in for maintenance and until then, I will be sewing on a slower speed.

I started seeing small loops on the bottom side of my fabric. I have changed the following with no luck: thread, bobbin, needle, and bobbin holder. I have thoroughly cleaned my machine. I have checked

I've had the MBX 4.5 for years and have struggled with learning it. I did the Artistic Digitizer trial earlier this year and the thing that sold me was the training Anne Grieco Hein provided and the c

Jim, Thank you, thank you, thank you!!! I was having all sorts of problems with my MBX 4.5. This solved it (from 2012 no less). I really appreciate all that you and Diane do. Sheri

Jim, Many, many thanks for all you do and for this assistance. The problem with my machine was the timing. I believe I must have been pulling too hard when putting the binding on and I was reminded I

Background: In February, the feed dogs went out of whack. I took my machine in where the tech had no experience on this problem. Machine was in warranty with this shop (5 year parts and labor), so I n

I do the same thing Barbara does and it's made a world of difference. In essence, I am putting a little tension on the last position that holds the thread to keep the thread in place Sheri 15000 owner

My 15000 started skipping stitches, breaking thread, and thread pulling out of the take-up bar over a month ago. I took it in for annual maintenance and explained at the time. When I picked it up, the

Question - I need a standard bobbin holder and have been confused about what part # to look for online. I do get most things through my dealer, but sometimes I have to shop online. In looking for the

Jim and Diane, Thank you so much for this and all of that you do! Merry Christmas to you and your family. Sheri in TX .

RE: Re: How to support a large quilt when using AcuFil I love this group. I normally am in the learning mode, but I hope I have something I can share. I recently quilted a king size quilt (109 x 109)

Cas, yes the quilting except for the stitch in the ditch was done as embroidery in the hoop. The quilt squares were 10" so I had to move the hoop around in each square since my designs were for an 8'.

Thank you - I have added my pictures to the Photos section of this group. It's showing up under my name and "Rainbow Fan". By the way - it is a Judy Neimeyer patter.