Hi, I'm new to the group and enjoying it very much. I've ordered a 12000 and it will be arriving in a week or so. I've read about trouble piecing an accurate 1/4 inch with the included 1/4 inch foot.

Hi, I'm new to the group and am learning a lot. I already attempted to send this so if it repeats itself, I apologize. I read on a review of the 12000 that the 1/4 inch foot didn't give an accurate, f

Thanks for the info. I was happy with the 1/4" foot on my 11000. Never had to adjust it; it just worked for me. But with the things I read about the 1/4" foot that comes with the 12000, I am concerned

Hi, Jim, I've only had my 12000 for about a week. I saw from another post that you have a couple of DVDs about that machine. How do I find the description and purchasing info? TIA, Kay Leaping off the

I was stitching out a design from a USB stick this evening on my new 12000. I couldn't change the stitching speed. It was set on 400 spm and I wanted to increase it. The plus and minus signs in the em

Thanks, Jim, that fixed it! I would never have thought it would have an effect on machine speed. Kay

How exactly does one do an update? My dealer always did them for me when I had the 11000, but from what I'm reading I suppose I can do it myself? Just don't know what it entails. TIA, Kay

Apologizing in advance if this has been asked and answered, but....the update for Horizon Link on the Janome website says it's for the 15000 owner and will update to 1.2 version. Does this mean I shou

Graceful Embroidery has exquisite designs that are excellently digitized. Kay

Where did you get the hipster design, please? Hope I'm not breaking any rules by asking. TIA Kay

Thanks! I'll check them out.

I watched the one on the machine and didn't see 2 cutters. I have the 12000. Is it the 15000 only that had the 2 cutters? TIA, Kay On the 15000 there are two cutters,but only one on the 12000.

My solution to this is very low tech, Joyce. But it works! I write the machine number on a piece of grosgrain ribbon, pull it through the slit in the usb stick, and tie a knot in the ribbon. Simple bu

I have it on my Mac and love it. I'm new to Mac, just got it at Christmas. But have no problems using Embrilliance with it. The support is super and helped me when I put it on my Mac. Kay

Basting boxes fail on my 500E machine. The top thread pulls out almost immediately after the stitching starts. This happens when I use the basting box function on the machine as well as when I add a b

Thanks for your answer, Heather. I’ve tried this as you say because it works so well when quilting. But the thread pulled back under and did the same thing. Should I have pulled up a longer length of

Thanks for your reply, Diane. I’ve tried that but it was pulled out of my hand and then tangled underneath. Perhaps I didn’t pull up a long enough thread? I’ve done this when quilting and it worked gr

Thanks to all of you who answered my request for help. I've tried them but no joy. So I downloaded the basting files by GGdesigns.com recommended by Virginia. I'll let you know if they work out for me

Hi, just wanted to let you all know that I followed all the suggestions given to me about how to get the basting box to stitch out correctly on my 500E. What finally solved the issue was pulling up th

How do you “stiffen the fabric”? Or do the stabilizers do that?