Date   
Re: Call for beta testers

Jim Stutsman
 

We have enough testers. Thanks to all who submitted! Those of you who were selected will be notified in an email, but it may be as long as a week before you get it. I'm cleaning up a few bugs, and once I set up the test group Apple will have to review the app before they will let it out to testers. 

Re: flash drive

Jim Stutsman
 

If the computer USB port (type B) works with a USB cable there is no problem using that and not repairing the others. If it works go ahead and use it. 

Re: flash drive

itsatweetything
 

Yes, I tried it on both ports. And even used flash drives that I knew worked.
But was able to use the flash drives on my computer.

Another question. If i don't repair the ports, and use a laptop, will that
be a problem.

Thank You for your help. And you are so quick to answer. It makes the
stress level, go down.
Maureen

Re: Call for beta testers

Brenda Price
 

I will

On Jul 21, 2019, at 9:50 AM, Jim Stutsman via Groups.Io <onlinesewing=icloud.com@groups.io> wrote:

We have just completed the beta version of our 5th app and we are looking f=
or people willing to test it. Here are the requirements to be a tester:

* You must have an iPhone or iPad using iOS 12. To see what version you ha=
ve tap *Settings -> General -> About*. Then look at *Software Version* ne

Re: Call for beta testers

Teresa Murphy
 

What does the app do?

Terry Murphy 





On Sunday, July 21, 2019, 10:50 AM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

We have just completed the beta version of our 5th app and we are looking for people willing to test it. Here are the requirements to be a tester:

 

  • You must have an iPhone or iPad using iOS 12. To see what version you have tap Settings -> General -> About. Then look at Software Version near the top of the screen.
  • You must install the TestFlight app on your iPhone or iPad. It’s free. Instructions for using it will arrive by email from Apple if you are accepted as a tester. If you don’t receive the email it likely will have been deleted by your spam filter. Check your junk mail. Mail will come from apple.com.
  • All feedback on the app, good or bad, must go through the TestFlight app or direct email to me, NOT TO THIS LIST.
  • This app will work with any make or model of sewing machine, not just Janome. If you sew, you can use it.
  • As with all beta software, there will be problems. When reporting them it is critically important that you provide enough information for us to recreate the problem.
  • This version comes with no documentation or instructions. That’s part of the test - to see what it needs. If you are unwilling to experiment, it’s not for you at this stage. Once we release it will come with lots of assistance, but right now there is none.
  • Pricing is undecided at the moment. If you test, please tell us what you think it’s worth.
  • If you only have Android devices there is no need to ask if you can test on those. There won’t be an Android version.
  • We’ve used our entire budget just writing these requirements, so testers will not be paid. The best we can do is to provide a free version of the app. In our opinion that’s priceless, but your opinions may vary.

 

So that’s the requirements. If you would like to test please send an email to onlinesewing@.... Use “Test” as the email subject. Make sure the “reply” address in your email is correct. If you want to use a different email address for testing be sure to include that. If Apple’s email bounces or goes into your junk mail we will not know and you will not be in the test group. Lest you be tempted to sign up as a tester just to get a free copy, please note that we have only a small number of test positions available, first come, first served. Testers who do not provide any feedback won’t get a freebie. That may be harsh, but we’ve put a year of work put into this app and we want serious evaluation, be it good or bad.

 

Thanks in advance for reading this, and perhaps responding!

 

Call for beta testers

Jim Stutsman
 

We have just completed the beta version of our 5th app and we are looking for people willing to test it. Here are the requirements to be a tester:

 

  • You must have an iPhone or iPad using iOS 12. To see what version you have tap Settings -> General -> About. Then look at Software Version near the top of the screen.
  • You must install the TestFlight app on your iPhone or iPad. It’s free. Instructions for using it will arrive by email from Apple if you are accepted as a tester. If you don’t receive the email it likely will have been deleted by your spam filter. Check your junk mail. Mail will come from apple.com.
  • All feedback on the app, good or bad, must go through the TestFlight app or direct email to me, NOT TO THIS LIST.
  • This app will work with any make or model of sewing machine, not just Janome. If you sew, you can use it.
  • As with all beta software, there will be problems. When reporting them it is critically important that you provide enough information for us to recreate the problem.
  • This version comes with no documentation or instructions. That’s part of the test - to see what it needs. If you are unwilling to experiment, it’s not for you at this stage. Once we release it will come with lots of assistance, but right now there is none.
  • Pricing is undecided at the moment. If you test, please tell us what you think it’s worth.
  • If you only have Android devices there is no need to ask if you can test on those. There won’t be an Android version.
  • We’ve used our entire budget just writing these requirements, so testers will not be paid. The best we can do is to provide a free version of the app. In our opinion that’s priceless, but your opinions may vary.

 

So that’s the requirements. If you would like to test please send an email to onlinesewing@.... Use “Test” as the email subject. Make sure the “reply” address in your email is correct. If you want to use a different email address for testing be sure to include that. If Apple’s email bounces or goes into your junk mail we will not know and you will not be in the test group. Lest you be tempted to sign up as a tester just to get a free copy, please note that we have only a small number of test positions available, first come, first served. Testers who do not provide any feedback won’t get a freebie. That may be harsh, but we’ve put a year of work put into this app and we want serious evaluation, be it good or bad.

 

Thanks in advance for reading this, and perhaps responding!

 

Re: About Horizon Link

Jim Stutsman
 

Your procedure should work, though getting Windows to access a CDROM on another computer might be tricky. I prefer to convert CDROMs to ISO as soon as I get them. ISO stands for International Organization for Standardization. ISO 9660 is the published standard for the file system that Microsoft uses for CDROM and DVDROM. The software you need is free from this site: https://sourceforge.net/projects/iso-creator-cs/  It's one of many such utilities. Note that this web page is a forest of "free trial" and "sign up" downloads. The money from those is what makes it free. Click ONLY the large green DOWNLOAD button at the top of the page, nothing else! That will get you the program, which you double-click to install. Here are my suggested steps for the process:
  1. Download the utility as outlined above.
  2. Get a spare, smallish USB drive or buy one. 1GB is enough, but more is not a problem.
  3. Convert your original Horizon Link software CD to ISO using the utility. Save the created ISO on the USB from step 2.
  4. Copy your downloaded HL update file to the same USB drive.
  5. Insert the USB drive into your new computer.
  6. Double-click the ISO file. This is equivalent to inserting the CD in the computer. If it doesn't auto-start the installation click the "Setup" in the open ISO.
  7. Once installation finishes double click the update file (.exe).
  8. Done!

Keep the USB drive in case you ever need to reinstall HL in the future.

About Horizon Link

Deb Keldrauk
 

I have ordered a new Dell Laptop and I want to be sure I get this right. This is the process I am planning for Horizon Link Suite, I won’t have an optical drive so from my networked drive I will copy and install my original Horizon Link application the one from my original disk provided by Janome, when that’s done I will run the installation exe that was sent to me after the upgrade was done on my machine last year. At that point I should have all of the Suite old and new on the new PC right?
Will I need to uninstall these from my old laptop that I plan to keep or can I leave them on both devices?
Thanks in advance,
Deb

Re: Needle Assembly Shudders

Jim Stutsman
 

Diagnosing problems remotely is pretty sketchy, so I can’t really answer your questions. I don’t know what you are doing to “reset the needle position”, but I’m guessing you are pushing the needle bar one way or another prior to turning it back on. If that works it could just be a lack of lubrication that causes the problem. Showing your technician what you do to fix it would help him or her to know what to look for. As long as there are no parts involved it should not be an expensive repair.

Re: Needle Assembly Shudders

Kim Cotcher
 

My machine has started to do this very thing! I am able to reset the needle position and it will start up. But maybe is is only going to get worse? Is there something I can do after it starts up to reset something?  Boy I am not looking forward to an expensive repair. Thank you for sharing your vast knowledge of this machine. You are amazing. When I go to my service technician with my notes of the problem and the fixes he just looks at me. Lol! I do my research of this list and go prepared!  Have a great day!

On Sat, Jul 20, 2019 at 5:39 PM <jfinn724@...> wrote:
Thank you very much Jim. This is exactly what we needed. We have passed it on to our dealer.

I have been lurking here for several years, and have always admired the sharing of information and help that the members offer. I am now a grateful recipient.

John

Re: flash drive

Jim Stutsman
 

There are a couple of possibilities here. First is the flash drive itself. Those devices are not "forever". The process of writing to them actually wears them out over time, and when the time runs out you will lose data. Never have your flash drive be the only place designs are stored! In your case, since the computer has no problem with the drives they are probably OK.

Which brings us to a not-so-great conclusion. It would appear that the USB port has failed. One weakness in the design of the Janome USB system is that it leaves the drives hanging out over the side of the machine. If it's in a cabinet, and a USB drive is plugged in, it can catch on the edge if the machine is pushed down into the cabinet. That can snap off the plastic piece that holds the USB contacts. Take a strong light and shine it into the USB connector you've been using for your flash drives. If you see what looks like a tangle of wires it means the plastic support is broken. It's on a separate board, so the part should not be horribly expensive, but there will be cost involved.

Did you by chance try BOTH USB ports? If one is damaged, the other one might still work. In any case, it would appear the problem is in the machine. So sorry!

flash drive

itsatweetything
 

Hi, I have had my machine for about 1 year. Everything worked.  Last week, it would not recognize one of my
flash drives. Then it said, flash drive unusable. Which concerned me, I had a number of designs on that one.
I put it on my computer, and it worked fine. All the information was there.  So I tried another flash drive, that
came with the machine, that had designs on it, put it in the 15000, and it kept saying insert flash drive.
I tried it on #1 and #2. So is there something wrong with my flash drive unit. Could I have done something
and caused this to happen. I just purchased a laptop, with the intent to hook it up to the 15000. But I 
wasn't going to do, right now. Besides, I don't like the idea of something on my machine,that does not
work.  It is only about 4 years old, with only 13 sewing hours when I bought it.
I love this machine. Would you offer suggestions or a solution.
Thank You      Maureen

Re: Needle Assembly Shudders

jfinn724@...
 

Thank you very much Jim. This is exactly what we needed. We have passed it on to our dealer.

I have been lurking here for several years, and have always admired the sharing of information and help that the members offer. I am now a grateful recipient.

John

Re: Question regarding Janome 11000SE.

Lyn Quine
 

Sorry flipping spell check!  YOU CAN SAVE to Dropbox and wifi USB etc.  I read it before sending and thought it was ok but obviously spell check out extra letters in

Re: AcuFeed Flex Prfessional Grade Foot (HP2)

Barbara Castle
 

Thank you for this specific wording. It has answered my wondering about whether I need to select this tab when I am sewing regular stitching using the acufeed feet. I hadn’t been and I guess that’s good! Will certainly use it when using decorative stitches to make sure the acufeed will work correctly. 

Barbara (in slightly cooler than usual central California)  

On Fri, Jul 19, 2019 at 4:32 AM Anne Hein DE <annhein83@...> wrote:
The acufeed tab on the machine only shows you the preferred stitches needed with the acufeed foot. When you use the hp2 foot with the hp plate the plate sets the machine to only the straight straight stitches you can use. That is why the acufeed tab does not light up. 

Anne in DE

Re: Question regarding Janome 11000SE.

Lyn Quine
 

Acudesign is very powerful, you can select hoops for just about all the Janome machines and lots of other brands, the edge cutters  and a couple of generic hoops.  You can’t save to a wifi USB or Dropbox or box, as well as the USBs for the iPad (double ended).  I was using Acudesign with my 350e and 12000 long before I got my 15000. 

Re: Question regarding Janome 11000SE.

Virginia
 

Don't you have to select the hoop.  The 11,000SE has different hoops.



-----Original Message-----
From: Anne Hein DE <annhein83@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Sat, Jul 20, 2019 7:56 am
Subject: Re: [onlinesewing-janome] Question regarding Janome 11000SE.

Virginia the 11000 is not wireless but machines that are not wireless can use some of the apps. They would need to transfer in different ways. From AcuDesign you can transfer to a lightening USB stick. AcuEdit you can conbect the ipad to the pc and use iTunes. 


Re: Question regarding Janome 11000SE.

Anne Hein DE
 

Virginia the 11000 is not wireless but machines that are not wireless can use some of the apps. They would need to transfer in different ways. From AcuDesign you can transfer to a lightening USB stick. AcuEdit you can conbect the ipad to the pc and use iTunes. 


Re: Needle Assembly Shudders

Vikki Youngmeyer
 

I had that happen with my 15000 about a year ago. I took it to the shop where I bought it and the owner who is also a Janome service technician ordered the part and replaced it, but it didn’t fix it. She had me bring in the box and we packaged it up and shipped it back to Janome in New Jersey. One week later and about $100 in shipping costs I got it back and it has been working since then. I don’t know if it was a bad part or if other parts were involved and replaced. It was covered under warranty except for the shipping.

 

If one has to ship it, I would suggest contacting Janome and see if your dealer can get a shipping tag from them as it might be cheaper than dropping off to the UPS store. I’m guessing, but when I had it shipped out it was one cost and when they shipped it back, the cost was half what I paid.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of jfinn724@...
Sent: Friday, July 19, 2019 4:01 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] Needle Assembly Shudders

 

We are in need of help.

When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the machine. The presser foot does not raise, and the machine’s buttons are ineffective. When we turn the machine back on the same thing happens.

 

We took the machine to the Janome dealer in Arlington Heights, IL. They are a Janome authorized service center. The technician had trouble diagnosing the problem and sought help directly from Janome. He was told the zig zag motor needed to be replaced. When the new motor arrived and he installed it, exactly the same problem occurred. They are still trying to get a fix from Janome. They have had the machine for 5 weeks now. Today they told me that they are trying to reach a specific knowledgeable individual at Janome, who has not returned their calls.

 

Does this problem sound familiar to anyone? Jim, any thoughts?

 

Thank You!

Re: Needle Assembly Shudders

Jim Stutsman
 

The needle shuddering is actually part of the power-on self-test. It moves the needle to the extreme left and right zigzag positions as part of the test.The fact that the needle assembly is shuddering would suggest that the zigzag motor is trying to move the needle, but not succeeding. Replacing the motor did not help, so either the gears that the stepper motor drives are bound up in some way (which your technician probably checked), or the transistor driving the stepper motor has failed. That would be on the A board, which is probably what they will suggest to fix it. This is a pretty rare problem, which is probably why they are trying to reach the head of technical services. Unfortunately they could have already ordered an A board and swapped it a couple of times in 5 weeks.

For the benefit of onlookers, any time the machine powers up to a "Raise presser foot and turn off" it means that one of the self-tests has failed. Usually this is because a sensor is just every so slightly out of adjustment, so the problem comes and goes, but if it is solid as in this case then service is the only option.