Date   
Re: flash drive

itsatweetything
 

I found the problem. I think. I looked at both ports, I saw no wires. What I saw was port 2, had a 
black plastic thing to the top. Port 1, does not. I used port 1, all the time. By the way, it is
working again. I can use my other flash drives, but not the pink one, I threw that one away.
So do you think I am good.  Or will there be a problem in the future. Should I buy that part.?
Maureen

Re: Bobbin jumping around during embroidery

Jim Stutsman
 

Most of the time a jumping bobbin is due to there being a burr on the bobbin itself or somewhere on the bobbin case or hook race of the machine. It can also happen if the bobbin is the wrong size, e.g. a Singer class 66 bobbin. That's probably not the case this time though. I would wind a new bobbin. If it still jumps then look at the bobbin case and hook race under bright light and magnification.

Bobbin jumping around during embroidery

J Fraker
 

I am embroidering some quilt blocks.  I'm using Fabri-Solvy on the back, So Fine in the bobbin, polyester embroidery thread on top, yellow dot bobbin case.  I can hear the bobbin jumping around.  The designs are stitching out fine, but the sound is driving me crazy.  I've tried switching to another bobbin, changing to another stabilizer, slowing the machine down, changing the needle, changing back to the regular bobbin case, changing the needle plate, etc.  Nothing helps.  I've used this same combination before and never had this problem.  Is there something wrong with my machine?

Re: trying to install MBX 5.5 from MBX 5

Vikki Youngmeyer
 

I had problems with Corel Paint Shop Pro and finally had to call their support hotline. In my case the “uninstall” program didn’t complete its tasks in the registry editor when uninstalling the original program, (which was the first step in the instructions for installing the later version). I’ve been away from programming too long to mess with regedit program and removing things. 

 

Before you try to install anything else which piggy backs off any Corel program, get their tech support to work their magic. They had to log in remotely to my computer and it took them about an hour to clean everything up. That included installing the later version and running some tests.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Charles Maier
Sent: Sunday, July 21, 2019 9:33 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] trying to install MBX 5.5 from MBX 5

 

I am having problems installing MBX 5.5 from MBX 5.  I have uninstalled and deleted all corelDraw from my computer but I still get the following message.
"An incompatible version of CorelDRAW (X4/X5) exists on this system. CorelDRAW Graphics Suite SE cannot be installed without first removing the incompatible version(s).
If you would like to integrate with CorelDRAW(R), please exit now and remove any older versions of corelDraw(R)."

I have searched my computer for any Corel files and apps and cannot find any.
Is there a hidden spot in the computer where it is?  I started with MBX 4 then upgraded to 5 and now I am having problems installing MBX 5.5.
Is there a quick way to contact the Janome MBX support person?
Any help or ideas are appreciated.
Thank you, 
Karen M 

Re: About Horizon Link

Deb Keldrauk
 

As always Jim you are such a wonderful educator. I am going to do this today that way I'll be all ready when the new laptop arrives. I had better learn how to do this unless I end up getting a USB optical drive I'll probably need it in the future. I remember the first time I got a PC with no floppy disk drive I was spooked, now look at things. With cloud services and streaming, I see a future with NO need for "physical" media. Maybe it will help save the planet.
Thanks again for the great info including the caveat about the danger of downloading the wrong files.
Bless you,
Deb

Re: trying to install MBX 5.5 from MBX 5

Jim Stutsman
 

You have two installations of MBX 5, one of which has already been used. If you install it on another computer then you use the second one and cannot install it on the original computer. You probably bought 5.5 as an upgrade, which means it will look for 5 on installation. If 5 has been uninstalled you won't be able to upgrade it. At this point I think you're going to need help from Janome, which may ultimately lead to remote connection to your computer. Contact Janome tech support through the Janome website to start the ball rolling.

Re: trying to install MBX 5.5 from MBX 5

Charles Maier
 

Jim, 
Do you think if I move MBX 5 to another computer, then erase the MBX from this computer then move it back, it might work.
Do you think I need MBX5 to upgrade to MBX 5.5, if I erase MBX 5?  
Or do I have to reinstall MBX 5 to upgrade to 5.5?

Thank you Karen


On Sunday, July 21, 2019, 9:48:47 PM CDT, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:


We opted for Hatch rather than 5.5, but this document in the files section may prove helpful: https://groups.io/g/onlinesewing-janome/files/MBX%20Uninstall%20fix.pdf

Re: trying to install MBX 5.5 from MBX 5

Jim Stutsman
 

We opted for Hatch rather than 5.5, but this document in the files section may prove helpful: https://groups.io/g/onlinesewing-janome/files/MBX%20Uninstall%20fix.pdf

trying to install MBX 5.5 from MBX 5

Charles Maier
 

I am having problems installing MBX 5.5 from MBX 5.  I have uninstalled and deleted all corelDraw from my computer but I still get the following message.
"An incompatible version of CorelDRAW (X4/X5) exists on this system. CorelDRAW Graphics Suite SE cannot be installed without first removing the incompatible version(s).
If you would like to integrate with CorelDRAW(R), please exit now and remove any older versions of corelDraw(R)."

I have searched my computer for any Corel files and apps and cannot find any.
Is there a hidden spot in the computer where it is?  I started with MBX 4 then upgraded to 5 and now I am having problems installing MBX 5.5.
Is there a quick way to contact the Janome MBX support person?
Any help or ideas are appreciated.
Thank you, 
Karen M 

Re: Call for beta testers

Jim Stutsman
 

We have enough testers. Thanks to all who submitted! Those of you who were selected will be notified in an email, but it may be as long as a week before you get it. I'm cleaning up a few bugs, and once I set up the test group Apple will have to review the app before they will let it out to testers. 

Re: flash drive

Jim Stutsman
 

If the computer USB port (type B) works with a USB cable there is no problem using that and not repairing the others. If it works go ahead and use it. 

Re: flash drive

itsatweetything
 

Yes, I tried it on both ports. And even used flash drives that I knew worked.
But was able to use the flash drives on my computer.

Another question. If i don't repair the ports, and use a laptop, will that
be a problem.

Thank You for your help. And you are so quick to answer. It makes the
stress level, go down.
Maureen

Re: Call for beta testers

Brenda Price
 

I will

On Jul 21, 2019, at 9:50 AM, Jim Stutsman via Groups.Io <onlinesewing=icloud.com@groups.io> wrote:

We have just completed the beta version of our 5th app and we are looking f=
or people willing to test it. Here are the requirements to be a tester:

* You must have an iPhone or iPad using iOS 12. To see what version you ha=
ve tap *Settings -> General -> About*. Then look at *Software Version* ne

Re: Call for beta testers

Teresa Murphy
 

What does the app do?

Terry Murphy 





On Sunday, July 21, 2019, 10:50 AM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

We have just completed the beta version of our 5th app and we are looking for people willing to test it. Here are the requirements to be a tester:

 

  • You must have an iPhone or iPad using iOS 12. To see what version you have tap Settings -> General -> About. Then look at Software Version near the top of the screen.
  • You must install the TestFlight app on your iPhone or iPad. It’s free. Instructions for using it will arrive by email from Apple if you are accepted as a tester. If you don’t receive the email it likely will have been deleted by your spam filter. Check your junk mail. Mail will come from apple.com.
  • All feedback on the app, good or bad, must go through the TestFlight app or direct email to me, NOT TO THIS LIST.
  • This app will work with any make or model of sewing machine, not just Janome. If you sew, you can use it.
  • As with all beta software, there will be problems. When reporting them it is critically important that you provide enough information for us to recreate the problem.
  • This version comes with no documentation or instructions. That’s part of the test - to see what it needs. If you are unwilling to experiment, it’s not for you at this stage. Once we release it will come with lots of assistance, but right now there is none.
  • Pricing is undecided at the moment. If you test, please tell us what you think it’s worth.
  • If you only have Android devices there is no need to ask if you can test on those. There won’t be an Android version.
  • We’ve used our entire budget just writing these requirements, so testers will not be paid. The best we can do is to provide a free version of the app. In our opinion that’s priceless, but your opinions may vary.

 

So that’s the requirements. If you would like to test please send an email to onlinesewing@.... Use “Test” as the email subject. Make sure the “reply” address in your email is correct. If you want to use a different email address for testing be sure to include that. If Apple’s email bounces or goes into your junk mail we will not know and you will not be in the test group. Lest you be tempted to sign up as a tester just to get a free copy, please note that we have only a small number of test positions available, first come, first served. Testers who do not provide any feedback won’t get a freebie. That may be harsh, but we’ve put a year of work put into this app and we want serious evaluation, be it good or bad.

 

Thanks in advance for reading this, and perhaps responding!

 

Call for beta testers

Jim Stutsman
 

We have just completed the beta version of our 5th app and we are looking for people willing to test it. Here are the requirements to be a tester:

 

  • You must have an iPhone or iPad using iOS 12. To see what version you have tap Settings -> General -> About. Then look at Software Version near the top of the screen.
  • You must install the TestFlight app on your iPhone or iPad. It’s free. Instructions for using it will arrive by email from Apple if you are accepted as a tester. If you don’t receive the email it likely will have been deleted by your spam filter. Check your junk mail. Mail will come from apple.com.
  • All feedback on the app, good or bad, must go through the TestFlight app or direct email to me, NOT TO THIS LIST.
  • This app will work with any make or model of sewing machine, not just Janome. If you sew, you can use it.
  • As with all beta software, there will be problems. When reporting them it is critically important that you provide enough information for us to recreate the problem.
  • This version comes with no documentation or instructions. That’s part of the test - to see what it needs. If you are unwilling to experiment, it’s not for you at this stage. Once we release it will come with lots of assistance, but right now there is none.
  • Pricing is undecided at the moment. If you test, please tell us what you think it’s worth.
  • If you only have Android devices there is no need to ask if you can test on those. There won’t be an Android version.
  • We’ve used our entire budget just writing these requirements, so testers will not be paid. The best we can do is to provide a free version of the app. In our opinion that’s priceless, but your opinions may vary.

 

So that’s the requirements. If you would like to test please send an email to onlinesewing@.... Use “Test” as the email subject. Make sure the “reply” address in your email is correct. If you want to use a different email address for testing be sure to include that. If Apple’s email bounces or goes into your junk mail we will not know and you will not be in the test group. Lest you be tempted to sign up as a tester just to get a free copy, please note that we have only a small number of test positions available, first come, first served. Testers who do not provide any feedback won’t get a freebie. That may be harsh, but we’ve put a year of work put into this app and we want serious evaluation, be it good or bad.

 

Thanks in advance for reading this, and perhaps responding!

 

Re: About Horizon Link

Jim Stutsman
 

Your procedure should work, though getting Windows to access a CDROM on another computer might be tricky. I prefer to convert CDROMs to ISO as soon as I get them. ISO stands for International Organization for Standardization. ISO 9660 is the published standard for the file system that Microsoft uses for CDROM and DVDROM. The software you need is free from this site: https://sourceforge.net/projects/iso-creator-cs/  It's one of many such utilities. Note that this web page is a forest of "free trial" and "sign up" downloads. The money from those is what makes it free. Click ONLY the large green DOWNLOAD button at the top of the page, nothing else! That will get you the program, which you double-click to install. Here are my suggested steps for the process:
  1. Download the utility as outlined above.
  2. Get a spare, smallish USB drive or buy one. 1GB is enough, but more is not a problem.
  3. Convert your original Horizon Link software CD to ISO using the utility. Save the created ISO on the USB from step 2.
  4. Copy your downloaded HL update file to the same USB drive.
  5. Insert the USB drive into your new computer.
  6. Double-click the ISO file. This is equivalent to inserting the CD in the computer. If it doesn't auto-start the installation click the "Setup" in the open ISO.
  7. Once installation finishes double click the update file (.exe).
  8. Done!

Keep the USB drive in case you ever need to reinstall HL in the future.

About Horizon Link

Deb Keldrauk
 

I have ordered a new Dell Laptop and I want to be sure I get this right. This is the process I am planning for Horizon Link Suite, I won’t have an optical drive so from my networked drive I will copy and install my original Horizon Link application the one from my original disk provided by Janome, when that’s done I will run the installation exe that was sent to me after the upgrade was done on my machine last year. At that point I should have all of the Suite old and new on the new PC right?
Will I need to uninstall these from my old laptop that I plan to keep or can I leave them on both devices?
Thanks in advance,
Deb

Re: Needle Assembly Shudders

Jim Stutsman
 

Diagnosing problems remotely is pretty sketchy, so I can’t really answer your questions. I don’t know what you are doing to “reset the needle position”, but I’m guessing you are pushing the needle bar one way or another prior to turning it back on. If that works it could just be a lack of lubrication that causes the problem. Showing your technician what you do to fix it would help him or her to know what to look for. As long as there are no parts involved it should not be an expensive repair.

Re: Needle Assembly Shudders

Kim Cotcher
 

My machine has started to do this very thing! I am able to reset the needle position and it will start up. But maybe is is only going to get worse? Is there something I can do after it starts up to reset something?  Boy I am not looking forward to an expensive repair. Thank you for sharing your vast knowledge of this machine. You are amazing. When I go to my service technician with my notes of the problem and the fixes he just looks at me. Lol! I do my research of this list and go prepared!  Have a great day!

On Sat, Jul 20, 2019 at 5:39 PM <jfinn724@...> wrote:
Thank you very much Jim. This is exactly what we needed. We have passed it on to our dealer.

I have been lurking here for several years, and have always admired the sharing of information and help that the members offer. I am now a grateful recipient.

John

Re: flash drive

Jim Stutsman
 

There are a couple of possibilities here. First is the flash drive itself. Those devices are not "forever". The process of writing to them actually wears them out over time, and when the time runs out you will lose data. Never have your flash drive be the only place designs are stored! In your case, since the computer has no problem with the drives they are probably OK.

Which brings us to a not-so-great conclusion. It would appear that the USB port has failed. One weakness in the design of the Janome USB system is that it leaves the drives hanging out over the side of the machine. If it's in a cabinet, and a USB drive is plugged in, it can catch on the edge if the machine is pushed down into the cabinet. That can snap off the plastic piece that holds the USB contacts. Take a strong light and shine it into the USB connector you've been using for your flash drives. If you see what looks like a tangle of wires it means the plastic support is broken. It's on a separate board, so the part should not be horribly expensive, but there will be cost involved.

Did you by chance try BOTH USB ports? If one is damaged, the other one might still work. In any case, it would appear the problem is in the machine. So sorry!