Date   
What soft ware do you need?

Michelle <mamgear@...>
 

Hi
I am looking at 12000 and Brother 8700D side by side either this week or after Christmas. Needing extra software may swing my decision.
I have a 300E and 9000, and only use embird, so far that is all I have needed. I can add customised hoops to embird and convert to JEF.
I know from friends who have the 11000 they managed with embird, converting to JEF and the machine read it.
Will I be able to do the same for 12000. I have some designs sets and CDs with JEF+ for 11000, can I just load these onto the 12000 and the correct hoop will be selected.
I have my eye on some Emb Lib designs for the bigger hoops and was hoping to just buy JEF and embroider away.
Michelle

2 questions

songnbird
 

1. My 12K came with a little vial of cleaner, but I see no reference to it in the instruction book. What is it used for?
2. There is no reference to putting a drop of oil on the felt in the bottom of the bobbin area like we have always done in previous models. Is this still recommended?
Thanks for clearing this up for me,
Linda near Buffalo, NY

Re: What soft ware do you need?

Jim_Stutsman <jim@...>
 

You MAY be able to use Embird, but maybe not. With the 11000 the Embird author mistakenly believed that JEF+ was required for all designs. This is wrong - JEF+ is only used internally in the 12000, and all external designs should be created as JEF. That would not have been a big problem, but his interpretation of JEF+ was not quite right, and sometimes Embird-created JEF+ designs cause problems.

The 12000 also uses JEF, as well as a new JPX format. Before Embird can create these designs they must reverse-engineer the formats to see what is new. This can take a while, and sometimes there are parts of the design file that you just have to guess at. That can lead to unexpected problems if your guess was wrong.

The good news is the the Horizon Link software included with the 12000 will open JEF+ designs and adjust the hoop to fit them, so anything that has worked in the 11000 should also work in the 12000. Eventually Embird will be updated to include the JPX format, but you will likely need to purchase an upgrade from them for that.

Regarding EmbLibrary designs, I have already taken some of their larger designs in HUS format and adapted them to the 12000 without problems. However EmbLibrary uses 3rd party software to convert their designs to JEF format, and there have been instances in the past where this software has created "islands" of incredibly dense stitching in the middle of a design. I've also seen a set of clock designs where the design was set for a 5 x 7 hoop, but actually required the SQ hoop on the 11000. I fixed a number of these for our customers.

--- In janome12000@..., "Michelle" <mamgear@...> wrote:

Hi
I am looking at 12000 and Brother 8700D side by side either this week or after Christmas. Needing extra software may swing my decision.
I have a 300E and 9000, and only use embird, so far that is all I have needed. I can add customised hoops to embird and convert to JEF.
I know from friends who have the 11000 they managed with embird, converting to JEF and the machine read it.
Will I be able to do the same for 12000. I have some designs sets and CDs with JEF+ for 11000, can I just load these onto the 12000 and the correct hoop will be selected.
I have my eye on some Emb Lib designs for the bigger hoops and was hoping to just buy JEF and embroider away.
Michelle

Re: 2 questions

Jim_Stutsman <jim@...>
 

Yes we got the little bottle of "bobbin case cleaner" as well, with no hint of how it is to be used. My best guess is that it's for cleaning the bobbin case and hook race, which is only necessary after prolonged use of sticky stabilizer. As you sew tiny bits of sticky residue accumulate on the bobbin case, hook race, and even the feed dogs. This leads to stitch problems, such as loops on top and bottom of the fabric. In servicing machines I would use cotton swabs and isopropyl alcohol to clean these parts. It's a lengthy and tedious process that caused me to hate sticky stabilizers with a passion. We had several customers who used nothing else, so they would never have to hoop anything. It was not kind to their machines!

The oil wick is probably the most often discussed item on any Janome machine, and it has been elevated to the mythical status enjoyed by Bigfoot and his friends. For those who just got your machine, under the bobbin case is an off-white bit of fuzz that looks like it might be lint. Don't pull it out! That's a wick for holding oil. As you use the machine it will darken. The machine did not come with oil. If you have oil that is CLEARLY MARKED for sewing machine use, you can put ONE DROP of oil on the wick every 30-40 hours of sewing. If you don't, it's OK. I routinely serviced machines that NEVER oiled the wick, and none had problems. In 25 years I had only 2 machines that were presented with very loud screeching due to the wick being totally dry. In both cases the machines were filthy and had been used for at least a dozen years without any cleaning or service. Cleaning and oiling restored them to full function. So if you never oil the wick, but get your machine serviced every year or two, you'll be just fine. If you have strange problems or noises, oiling the wick will almost certainly do nothing for you. Over-oiling it will make a big mess, and may cause problems in the machine. If you want to feel like a good "mom" to your machine, and you have the oil and know how to use it, that's fine, but if you don't nothing bad will happen. And if you have pulled out the wick by mistake, your life is not over. Putting it back is just about as easy as putting toothpaste back into the tube. You can have your dealer order and put in a new part containing a wick, but that's expensive and time consuming. Instead you can cut about 1" of pipe cleaner, bend it into a "V" shape and push it into the hole, cut ends first. This will serve the same function, and I did it many times on the service bench while servicing machines for owners who were not even aware that the wick was gone.

--- In janome12000@..., "songnbird" <songnbird@...> wrote:

1. My 12K came with a little vial of cleaner, but I see no reference to it in the instruction book. What is it used for?
2. There is no reference to putting a drop of oil on the felt in the bottom of the bobbin area like we have always done in previous models. Is this still recommended?
Thanks for clearing this up for me,
Linda near Buffalo, NY

Re: What soft ware do you need?

Jim_Stutsman <jim@...>
 

Correction/clarification - JEF+ is used internally on the 11000, MB-4, and 12000. When you save a design from the machine to USB, or read a design from the built-in memory, it comes out as JEF+.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

You MAY be able to use Embird, but maybe not. With the 11000 the Embird author mistakenly believed that JEF+ was required for all designs. This is wrong - JEF+ is only used internally in the 12000, and all external designs should be created as JEF. That would not have been a big problem, but his interpretation of JEF+ was not quite right, and sometimes Embird-created JEF+ designs cause problems.

The 12000 also uses JEF, as well as a new JPX format. Before Embird can create these designs they must reverse-engineer the formats to see what is new. This can take a while, and sometimes there are parts of the design file that you just have to guess at. That can lead to unexpected problems if your guess was wrong.

The good news is the the Horizon Link software included with the 12000 will open JEF+ designs and adjust the hoop to fit them, so anything that has worked in the 11000 should also work in the 12000. Eventually Embird will be updated to include the JPX format, but you will likely need to purchase an upgrade from them for that.

Regarding EmbLibrary designs, I have already taken some of their larger designs in HUS format and adapted them to the 12000 without problems. However EmbLibrary uses 3rd party software to convert their designs to JEF format, and there have been instances in the past where this software has created "islands" of incredibly dense stitching in the middle of a design. I've also seen a set of clock designs where the design was set for a 5 x 7 hoop, but actually required the SQ hoop on the 11000. I fixed a number of these for our customers.

--- In janome12000@..., "Michelle" <mamgear@> wrote:

Hi
I am looking at 12000 and Brother 8700D side by side either this week or after Christmas. Needing extra software may swing my decision.
I have a 300E and 9000, and only use embird, so far that is all I have needed. I can add customised hoops to embird and convert to JEF.
I know from friends who have the 11000 they managed with embird, converting to JEF and the machine read it.
Will I be able to do the same for 12000. I have some designs sets and CDs with JEF+ for 11000, can I just load these onto the 12000 and the correct hoop will be selected.
I have my eye on some Emb Lib designs for the bigger hoops and was hoping to just buy JEF and embroider away.
Michelle

Info about the bobbin thread problem when doing embroidery

Julie
 

I have not tried the embroidery part of the machine yet to know, but several people in my sewing group have had problems with the low bobbin indicator when doing embroidery.  After having the dealer work on their machines they discovered that there is a problem with the indicator and Janome is aware of it.  From what they told me, it is going to require that the dealer have a “tool” to fix this problem.  The only problem on that is that Janome doesn’t have enough tools to go around to send to the dealers. 

 

From what I understand this is not a problem that can be fixed with an update.   It is going to require an adjustment of the machine from your dealer AFTER he gets the “tool”, whatever this tool may be. 

Now, this is only what I’ve been told by friends that have had the problem, so I’m not an authority on this, but thought I’d try to shed some light on what is happening with everyone.

 

In the meantime, the only “fix” is that you take out the bobbin thread that is low and put another one in.  They have told me that there is probably 1/3 of thread left on the bobbin when this happens and it doesn’t matter what you have your machine set for in telling it how low to go.

 

Jim, you might have more information about this “tool”.

 

Julie in TX

Re: Info about the bobbin thread problem when doing embroidery

stitchnpatch
 

Julie - that's really interesting as I was talking to my dealer this morning about and he didn't know how to get around the problem. I have just done some embroidery stitching and my machine is set on the lowest alert number, 1, and wouldn't accept a bobbin with less than 8 yards of thread on it (I tried 3 different ones and measured the thread on each of them. Also as it was stitching out when it got to the point of alerting me and stopped it still had 4 yards of thread on the bobbin and wouldn't start again. In future I will just have to use the ends of bobbins on my 350e until it can be adjusted.
Vicki

Re: 2 questions

stitchnpatch
 

Jim and others - on page 134 of the manual it tells you how to use the bobbin holder cleaner under Care and Maintenance.
Vicki

Re: Needle bar jammed

stitchnpatch
 

I took my machine in to my dealer this morning and he quickly got it going again although he wasn't sure what had caused it to jam - I couldn't release it when I switched it on. He said it might have been a bit of fine fibre in the needle bar casing or the link arm. If it happens again he'll consider replacing the link arm. Anyway it's working again fine now, thank goodness.
Vicki

Re: Help, MBX won't load anymore...

Chris Krause <nckrause@...>
 

Hi, again. Should add that I'm using Windows 7, 32 bit...anybody else have
problems loading MBX?

Chris

-----Original Message-----
From: janome12000@... [mailto:janome12000@...] On
Behalf Of christitch
Sent: December-18-11 6:23 PM
To: janome12000@...
Subject: [janome12000] MBX won't load anymore...

Hi! Hope some computer expert can help me out. For some reason my
Digitizer MBX stopped loading a few days ago. It appears to recognize the
dongle but then just hangs. I have uninstalled and reinstalled...I'm open
to suggestions...

Chris



------------------------------------

Yahoo! Groups Links

Re: What soft ware do you need?

Donna Morton
 

I have had no problems using Embird with the 12000.  I do
 
Donna M
Canada
 

From: Michelle
Sent: Monday, December 19, 2011 12:53 AM
Subject: [janome12000] What soft ware do you need?
 
 

Hi
I am looking at 12000 and Brother 8700D side by side either this week or after Christmas. Needing extra software may swing my decision.
I have a 300E and 9000, and only use embird, so far that is all I have needed. I can add customised hoops to embird and convert to JEF.
I know from friends who have the 11000 they managed with embird, converting to JEF and the machine read it.
Will I be able to do the same for 12000. I have some designs sets and CDs with JEF+ for 11000, can I just load these onto the 12000 and the correct hoop will be selected.
I have my eye on some Emb Lib designs for the bigger hoops and was hoping to just buy JEF and embroider away.
Michelle

Re: Info about the bobbin thread problem when doing embroidery

Jim_Stutsman <jim@...>
 

Assuming this is true, the "tool" is probably nothing more than a set of reference bobbins. These are special metal bobbins that have a specific core size. One represents an empty state and the other almost empty. The adjustment is dirt-simple: you activate diagnostics and put in one bobbin, touch a key to take a reading and store it in a memory. Repeat with the other bobbin and other memory, done. This bobbin set originated with the 10000. I would guess that either they ran out of them, or they have a new set. We probably would not be seeing the problem unless they were not being calibrated during machine assembly. Our machine has been fine, so I have not done any calibration on the bobbin sensor. Note that when you get a low bobbin message for a not-empty bobbin, if you ignore (and don't touch) the message, you can continue to sew. Yes, this is annoying, but probably less annoying than having a drawer full of 1/3 full bobbins!

This is somewhat typical of a new product from any company. The higher the price of the product, the more irritating the problem is to the user. Manufacturers do their best to prevent such problems, but humans are still imperfect and they will probably never be able to make perfect products. If you find yourself getting overly angry, sew for a while on Grandma's treadle until you realize that your "flawed" machine is still an amazing piece of technology. Then make yourself a cup of tea and a plate of cookies. Given the season, it's acceptable to add some peppermint schnaps to the tea and substitute fudge for the cookies!

--- In janome12000@..., "Julie" <jjems@...> wrote:

I have not tried the embroidery part of the machine yet to know, but several
people in my sewing group have had problems with the low bobbin indicator
when doing embroidery. After having the dealer work on their machines they
discovered that there is a problem with the indicator and Janome is aware of
it. From what they told me, it is going to require that the dealer have a
"tool" to fix this problem. The only problem on that is that Janome doesn't
have enough tools to go around to send to the dealers.



From what I understand this is not a problem that can be fixed with an
update. It is going to require an adjustment of the machine from your
dealer AFTER he gets the "tool", whatever this tool may be.

Now, this is only what I've been told by friends that have had the problem,
so I'm not an authority on this, but thought I'd try to shed some light on
what is happening with everyone.



In the meantime, the only "fix" is that you take out the bobbin thread that
is low and put another one in. They have told me that there is probably 1/3
of thread left on the bobbin when this happens and it doesn't matter what
you have your machine set for in telling it how low to go.



Jim, you might have more information about this "tool".



Julie in TX

Re: What soft ware do you need?

Tina Jensen <jensen.rt@...>
 

So if we buy designs from embroidery library should we get them in hus format and convert them to jef ourselves, if so what program does the. Est job of converting to jef, I have embird and digitizer mb. Thanks,Tina



On 20/12/2011, at 4:16 AM, "Jim_Stutsman" <jim@...> wrote:

 

You MAY be able to use Embird, but maybe not. With the 11000 the Embird author mistakenly believed that JEF+ was required for all designs. This is wrong - JEF+ is only used internally in the 12000, and all external designs should be created as JEF. That would not have been a big problem, but his interpretation of JEF+ was not quite right, and sometimes Embird-created JEF+ designs cause problems.

The 12000 also uses JEF, as well as a new JPX format. Before Embird can create these designs they must reverse-engineer the formats to see what is new. This can take a while, and sometimes there are parts of the design file that you just have to guess at. That can lead to unexpected problems if your guess was wrong.

The good news is the the Horizon Link software included with the 12000 will open JEF+ designs and adjust the hoop to fit them, so anything that has worked in the 11000 should also work in the 12000. Eventually Embird will be updated to include the JPX format, but you will likely need to purchase an upgrade from them for that.

Regarding EmbLibrary designs, I have already taken some of their larger designs in HUS format and adapted them to the 12000 without problems. However EmbLibrary uses 3rd party software to convert their designs to JEF format, and there have been instances in the past where this software has created "islands" of incredibly dense stitching in the middle of a design. I've also seen a set of clock designs where the design was set for a 5 x 7 hoop, but actually required the SQ hoop on the 11000. I fixed a number of these for our customers.

--- In janome12000@..., "Michelle" wrote:
>
> Hi
> I am looking at 12000 and Brother 8700D side by side either this week or after Christmas. Needing extra software may swing my decision.
> I have a 300E and 9000, and only use embird, so far that is all I have needed. I can add customised hoops to embird and convert to JEF.
> I know from friends who have the 11000 they managed with embird, converting to JEF and the machine read it.
> Will I be able to do the same for 12000. I have some designs sets and CDs with JEF+ for 11000, can I just load these onto the 12000 and the correct hoop will be selected.
> I have my eye on some Emb Lib designs for the bigger hoops and was hoping to just buy JEF and embroider away.
> Michelle
>

Re: 2 questions

Jim_Stutsman <jim@...>
 

Good catch Vicki! You are hereby appointed official List Librarian. Somebody has to read the manual, and you appear to be good at it. Still, it's a little disappointing that they couldn't come up with more than a few words about cleaning the bobbin case. I'll go on record as saying that you can substitute isopropyl alcohol when the little tube of cleaner goes dry.

--- In janome12000@..., "stitchnpatch" <stitchnpatch@...> wrote:

Jim and others - on page 134 of the manual it tells you how to use the bobbin holder cleaner under Care and Maintenance.
Vicki

Re: Needle bar jammed

Jim_Stutsman <jim@...>
 

Hmmm. A little unsettling that there was no obvious cause. Hopefully this was a one-off.

--- In janome12000@..., "stitchnpatch" <stitchnpatch@...> wrote:

I took my machine in to my dealer this morning and he quickly got it going again although he wasn't sure what had caused it to jam - I couldn't release it when I switched it on. He said it might have been a bit of fine fibre in the needle bar casing or the link arm. If it happens again he'll consider replacing the link arm. Anyway it's working again fine now, thank goodness.
Vicki

Re: Help, MBX won't load anymore...

Jim_Stutsman <jim@...>
 

We need a bit more information. We've used Windows 7 (64-bit) and XP (32-bit) without any problems. Can you tell us:

1. What version of MBX you have? You may not be able to tell if it won't open, but there should be some indication on the installation DVD.

2. Is the dongle lighting up?

3. Do you get the opening "splash" window showing Digitizer MBX on a mostly blue background?

4. Do you see anything on the screen when it stops loading? Error messages?

5. Have you tried putting the DVD back in and choosing a "Repair" installation?

--- In janome12000@..., "Chris Krause" <nckrause@...> wrote:

Hi, again. Should add that I'm using Windows 7, 32 bit...anybody else have
problems loading MBX?

Chris

-----Original Message-----
From: janome12000@... [mailto:janome12000@...] On
Behalf Of christitch
Sent: December-18-11 6:23 PM
To: janome12000@...
Subject: [janome12000] MBX won't load anymore...

Hi! Hope some computer expert can help me out. For some reason my
Digitizer MBX stopped loading a few days ago. It appears to recognize the
dongle but then just hangs. I have uninstalled and reinstalled...I'm open
to suggestions...

Chris



------------------------------------

Yahoo! Groups Links

Re: Info about the bobbin thread problem when doing embroidery

Jim_Stutsman <jim@...>
 

Update - I have looked at the diagnostics screen for updating the bobbin sensor and discovered that it has 3 values: Empty, Half full, and Full. This would indicate that 3 reference bobbins are needed, which is why nobody has them. There may be some other black magic involve, as I could make changes to the settings but could not apply them. It simply gives me a "No you can't do that!" double beep. I guess we'll have to wait for more information from Mama Janome.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Assuming this is true, the "tool" is probably nothing more than a set of reference bobbins. These are special metal bobbins that have a specific core size. One represents an empty state and the other almost empty. The adjustment is dirt-simple: you activate diagnostics and put in one bobbin, touch a key to take a reading and store it in a memory. Repeat with the other bobbin and other memory, done. This bobbin set originated with the 10000. I would guess that either they ran out of them, or they have a new set. We probably would not be seeing the problem unless they were not being calibrated during machine assembly. Our machine has been fine, so I have not done any calibration on the bobbin sensor. Note that when you get a low bobbin message for a not-empty bobbin, if you ignore (and don't touch) the message, you can continue to sew. Yes, this is annoying, but probably less annoying than having a drawer full of 1/3 full bobbins!

This is somewhat typical of a new product from any company. The higher the price of the product, the more irritating the problem is to the user. Manufacturers do their best to prevent such problems, but humans are still imperfect and they will probably never be able to make perfect products. If you find yourself getting overly angry, sew for a while on Grandma's treadle until you realize that your "flawed" machine is still an amazing piece of technology. Then make yourself a cup of tea and a plate of cookies. Given the season, it's acceptable to add some peppermint schnaps to the tea and substitute fudge for the cookies!

merging designs with Horizon Link

Shirley <lov2sew@...>
 


Does anyone know if we can merg single designs to make a scene to fit our larger hoops. I have tried with no success.  I have read the help files for Horizon link but find it lacking.
 
I also tried in MBX as well to merg but can't figure out how to.  I am watching Trevor's enclosed DVD so maybe I'll find out there. or just continue doing it with embird.
 
thanks Shirley

Re: What soft ware do you need?

Jim_Stutsman <jim@...>
 

Actually the best format to buy from EmbLibrary is PES, because that's what they test stitch with. I only bought HUS because at the time it had the largest designs for the project I was working on at the time. Of course buying PES works ONLY if you have software to convert to JEF. Janome Digitizer MBX and Digitizer Junior will both do that, as will Buzz Tools, StitchBuddy (Mac), Embird and others.

--- In janome12000@..., Tina Jensen <jensen.rt@...> wrote:

So if we buy designs from embroidery library should we get them in hus format and convert them to jef ourselves, if so what program does the. Est job of converting to jef, I have embird and digitizer mb. Thanks,Tina

Re: merging designs with Horizon Link

Jim_Stutsman <jim@...>
 

In Horizon Link you do it from the EDIT screen. You can do this in the machine as well, if you have all of the designs available in the machine via USB drive or built-in. Just open HL, select the Editing mode and set the hoop size with the "Embroidery Edit" button. The use the "Designs" button in the "Place" section to insert the designs you want to use. Rotate and arrange as needed, then click the "Process" button to finish.

In Digitizer MBX you can do this very nicely with the Layout function, but if everything will fit within one hoop just open the first design and then add the others using "Embroidery -> Insert Embroidery" from the menu.

--- In janome12000@..., "Shirley" <lov2sew@...> wrote:

Does anyone know if we can merg single designs to make a scene to fit our larger hoops. I have tried with no success. I have read the help files for Horizon link but find it lacking.

I also tried in MBX as well to merg but can't figure out how to. I am watching Trevor's enclosed DVD so maybe I'll find out there. or just continue doing it with embird.

thanks Shirley